[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-08-01 Thread w2vy
I tested with each of the following kernel versions taken from

3.16.36-trusty
3.17.1-utopic
3.17.8-vivid
3.18.1-vivid
3.18.38
3.19.1-vivid
3.19.8-vivid
4.0.1-wily
4.0.9-wily
4.1.11-wily
4.1.27-wily
4.2.4-wily
4.2.8-wily
4.3.1-wily
4.3.6-wily
4.4.1-wily
4.4.9

I installed them with dpkg and ran them from my current up to date 16.04 
install which
by default is running 4.4.9-0.15-generic

What I find strange is that I also stated that with Live CD 15.04 and kernel 
3.19.0 it works find.
Maybe it is not a Driver problem?

I am open to any other testing I can do to help isolate this issue

tom aka w2vy

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Re: [Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-31 Thread w2vy
I decided to go to progressively older kernels to see exactly where it
stops failing.

I have reached kernel 4.0.1 and will keep going when I have time. Maybe
tomorrow.

On July 31, 2016 12:07:23 PM EDT, "Christopher M. Penalver" 
 wrote:
>** Changed in: linux (Ubuntu)
>   Status: Incomplete => Confirmed
>
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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-31 Thread Christopher M. Penalver
** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-30 Thread w2vy
I just tried 4.4.0-21 from the grub menu and the issue still occurs.

If these tests are not what you mean, can you be more specific as to
what release I should test?

Tom aka w2vy

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-30 Thread w2vy
I was answering your question in comment #17

My system boots from kernel 4.4.0-31

but in the kernels directory http://kernel.ubuntu.com/~kernel-
ppa/mainline/?C=N;O=D

the xenial versions are 4.4.9 through 4.4.9.13

I do have other 4.4.0-x images in my grub menu, will those do as earlier
versions?

I did try the latest mainline 
linux-image-4.7.0-040700-generic_4.7.0-040700.201607241632_amd64.deb
and the problem still exists

tom aka w2vy

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-30 Thread Christopher M. Penalver
w3vy, I'm not sure you understand what I've asked. I'm not asking you to
test a prior release. I'm asking that in your current Xenial install
(not Vivid, Wily, etc.) you test a prior kernel version. Instructions
are available via https://wiki.ubuntu.com/Kernel/MainlineBuilds .

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-30 Thread w2vy
I just re-tested with vivid 15.04 with kernel 3.19.0 and my statement is
confirmed.

15.10 fails and 15.04 with kernel 3.19.0 works fine

Tom aka w2vy

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-30 Thread Christopher M. Penalver
w3vy, unfortunately, your answer, and posting URLs I've already seen,
didn't answer my question.

I'm asking specifically if you tested those kernels in xenial (not
tested it in another release).

** Changed in: linux (Ubuntu)
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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-30 Thread w2vy
ok to be complete the kernel version where it first fails is wiley
4.2.0-16

it is also the release that the mousepad option "Disable while typing"
was removed

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-30 Thread w2vy
As per my comment (#13
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1584528/comments/13
) the problem was NOT reproducible with vivid or trusty

The first release the issue shows up is wiley, I can get the the kernel
release, but I am just using the downloadable live cd

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-29 Thread Christopher M. Penalver
w3vy, to confirm, if you test a kernel from vivid (3.19.x) or trusty
(3.13.x) is this still reproducible?

** Changed in: linux (Ubuntu)
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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-29 Thread w2vy
tom@tom:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A08
05/13/2016
tom@tom:~$ 


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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-29 Thread Christopher M. Penalver
w2vy, please provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-29 Thread w2vy
I updated the bios to A08 and re-tested on xenial and the issue still
exists

** Tags removed: bios-outdated-a08
** Tags added: latest-bios-a08

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-29 Thread Christopher M. Penalver
** Tags removed: latest-bios-a07
** Tags added: bios-outdated-a08

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-29 Thread Christopher M. Penalver
** Tags removed: wily
** Tags added: regression-release

** Tags added: needs-bisect

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-29 Thread w2vy
** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-28 Thread w2vy
Using my simpler testing I found that the problem first started
occurring in 15.10

I also noticed this is also when the "Disable while typing" option was
removed.

I hope this helps, I will be able to test any new upstream releases pretty 
quickly
(Now that I have done it once :) )

** Tags removed: vivid

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-26 Thread w2vy
In my testing a used a Java program to test on the various releases.
I was surprised to discover that the 14.04 Live CD did not easily support Java.

So I switched my testing to a simpler method

Open System settings and move from one setting to another looking for
errors.

I am currently verifying Trusty Tahr and plan on exhaustively test it.
I will then move to Wily.

Tom

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-24 Thread Christopher M. Penalver
w2vy, if the problem is reproducible in the same version of a live
environment as your installed one, then it is a valid test.

One may test old releases via http://old-releases.ubuntu.com/releases/ .

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Re: [Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-24 Thread w2vy
I can not say what version it started happening, I have only had it 1
year.

Question: is testing with a live cd a valid test? Or is it so different
that is is not valid?

I am asking because I am willing to try many older versions to help
understand when the problem started or if it always existed

Tom

On July 24, 2016 10:11:05 AM EDT, "Christopher M. Penalver" 
 wrote:
>w2vy, as per your Bug Description, you started with 14.04. Was this a
>problem with 14.04?
>
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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-24 Thread Christopher M. Penalver
w2vy, as per your Bug Description, you started with 14.04. Was this a
problem with 14.04?

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-23 Thread Christopher M. Penalver
** Tags added: vivid wily

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-23 Thread w2vy
I am fairly sure that I have seen this for a long time. I started with
15.04, then tried 15.10 and when it still persisted in 16.04 started
looking at bug reports.

Would it be a valid test for me to try various Live CDs to see if this
ever worked?

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-23 Thread Christopher M. Penalver
w2vy, to clarify, did this issue not occur in a Ubuntu release prior to
16.04?

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-07-23 Thread w2vy
Error still occurs, noticed cursor jumping directly to the left edge as
well as lower left corner

** Tags added: kernel-bug-exists-upstream kernel-bug-exists-
upstream-4.7-rc7

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-05-23 Thread w2vy
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A07
10/16/2015

The issue may not have improved but has not gotten worse.
I did see it happen where the cursor did not go to the left edge, but it did 
happen to move to the left.

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1584528] Re: Inspiron 3543 TouchPad cursor jumps to left edge unexpectedly

2016-05-22 Thread Christopher M. Penalver
w2vy, thank you for reporting this and helping make Ubuntu better.

As per http://www.dell.com/support/home/us/en/19/product-
support/product/inspiron-15-3543-laptop/drivers?os=biosa an update to
your computer's buggy, insecure, and outdated BIOS is available (a07).
If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an 
apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement 
or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-a07

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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