[Bug 1616943] Re: Can't auth against U1 in g-s

[Greta Urkyte]

** Also affects: gnome-software
   Importance: Undecided
   Status: New

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

** Changed in: gnome-software (Ubuntu)
 Assignee: (unassigned) => Robert Ancell (robert-ancell)

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[Bug 1616943] Re: Can't auth against U1 in g-s

[matt basar]

** Changed in: gnome-software (Ubuntu)
 Assignee: Robert Ancell (robert-ancell) => (unassigned)

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[Bug 1616943] Re: Can't auth against U1 in g-s

[sandor]

no puedo instalar programas en ubuntu 16.10 porque me pide los datos de
mi cuenta de ubuntu one y cuando le pongo mi direccion de correo y
contrasenas dice que no es correcta

** Changed in: gnome-software (Ubuntu Yakkety)
 Assignee: Robert Ancell (robert-ancell) => (unassigned)

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

This bug was fixed in the package gnome-software - 3.20.1+git20161013.0
.d77d6cf-0ubuntu2~xenial1

---
gnome-software (3.20.1+git20161013.0.d77d6cf-0ubuntu2~xenial1) xenial; 
urgency=medium

  * New upstream snapshot from the wip/ubuntu branch at
git://git.gnome.org/gnome-software.
- Use snapd-glib to perform snapd login. This fixes non-root access being
  removed in snapd. (LP: #1616943)
- Show screenshots for snaps (requires snapd 2.15.2) (LP: #1603610)
- Set snap summary from snapd response (LP: #1629456)
- Don't show terminal for graphical apps (LP: #1595023)
  * debian/control:
- Build-depend on libsnapd-glib-dev
  * debian/rules:
- Build with --enable-snap

 -- Robert Ancell   Wed, 23 Nov 2016
21:31:03 +1300

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

This bug was fixed in the package snapd-glib - 1.2-0ubuntu1.1~xenial

---
snapd-glib (1.2-0ubuntu1.1~xenial) xenial; urgency=medium

  * Backport to xenial (LP: #1616943)

 -- Robert Ancell   Wed, 16 Nov 2016
14:58:58 +1300

** Changed in: snapd-glib (Ubuntu Xenial)
   Status: Fix Committed => Fix Released

** Changed in: gnome-software (Ubuntu Xenial)
   Status: Fix Committed => Fix Released

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

This bug was fixed in the package gnome-software - 3.20.1+git20161013.0
.d77d6cf-0ubuntu2

---
gnome-software (3.20.1+git20161013.0.d77d6cf-0ubuntu2) yakkety; urgency=medium

  * debian/control{,.in}: Build-Depend on libsnapd-glib-dev, to successfully
build the Snap plugin.
  * debian/rules: Pass --enable-snap, so that configure bails out if the Snap
plugin won't be built.

gnome-software (3.20.1+git20161013.0.d77d6cf-0ubuntu1) yakkety;
urgency=medium

  * New upstream snapshot from the wip/ubuntu branch at
git://git.gnome.org/gnome-software.
- Use snapd-glib to perform snapd login. This fixes non-root access being
  removed in snapd. (LP: #1616943)

 -- Iain Lane   Thu, 13 Oct 2016 16:52:55 +0100

** Changed in: gnome-software (Ubuntu Yakkety)
   Status: Fix Committed => Fix Released

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Michal Predotka]

I checked again today. There was an update for gnome-software. I updated via 
Synaptic to avoid updating other packages from the repository. I just checked 
"gnome-software" to be updated. Synaptic also checked "gnome-software-common" 
and "ubuntu-software" to be updated. Apart from that Synaptic also checked 
"libsnapd-glib1" and "snapd-login-service" to be installed. So after updating 
and installing mentioned packages, I closed Synaptic and started g-s, I 
searched for "krita" (snap version showed up) and tried to install it but 
without luck (error about wrong password). I restarted my computer and tried 
again installing Krita. This time it went fine. After I entered my launchpad 
email and password, I was asked to enter my computer password. After that I 
clicked "continue" and Krita was installed.
 

** Tags removed: verification-needed
** Tags added: verification-done

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Michal Predotka]

Just added proposed repository and refreshed packages. Unfortunately I
don't see the update for gnome-software yet.

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Martin Pitt]

Hello Will, or anyone else affected,

Accepted gnome-software into xenial-proposed. The package will build now
and be available at https://launchpad.net/ubuntu/+source/gnome-
software/3.20.1+git20161013.0.d77d6cf-0ubuntu2~xenial1 in a few hours,
and then in the -proposed repository.

Please help us by testing this new package.  See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how
to enable and use -proposed.Your feedback will aid us getting this
update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested, and change the tag
from verification-needed to verification-done. If it does not fix the
bug for you, please add a comment stating that, and change the tag to
verification-failed.  In either case, details of your testing will help
us make a better decision.

Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification .  Thank you in
advance!

** Tags removed: verification-failed

** Tags added: verification-needed

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

** Changed in: gnome-software (Ubuntu Xenial)
   Status: Triaged => Fix Released

** Changed in: gnome-software (Ubuntu Xenial)
   Status: Fix Released => Fix Committed

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

** Branch linked: lp:~ubuntu-desktop/gnome-software/ubuntu-xenial

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Martin Pitt]

snapd-glib accepted into xenial. Please upload the corresponding gnome-
software SRU.

** Changed in: snapd-glib (Ubuntu Xenial)
   Status: Triaged => Fix Committed

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

** Changed in: snapd-glib (Ubuntu)
   Importance: Undecided => Critical

** No longer affects: gnome-software (Ubuntu Xenial)

** Also affects: gnome-software (Ubuntu Xenial)
   Importance: Undecided
   Status: New

** Also affects: snapd-glib (Ubuntu Xenial)
   Importance: Undecided
   Status: New

** Changed in: gnome-software (Ubuntu Xenial)
   Status: New => Triaged

** Changed in: gnome-software (Ubuntu Xenial)
   Importance: Undecided => Critical

** Changed in: snapd-glib (Ubuntu Xenial)
   Status: New => Triaged

** Changed in: snapd-glib (Ubuntu Xenial)
   Importance: Undecided => Critical

** Changed in: snapd-glib (Ubuntu)
 Assignee: (unassigned) => Robert Ancell (robert-ancell)

** Changed in: gnome-software (Ubuntu Xenial)
 Assignee: (unassigned) => Robert Ancell (robert-ancell)

** Changed in: snapd-glib (Ubuntu Xenial)
 Assignee: (unassigned) => Robert Ancell (robert-ancell)

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[George-Cristian Costache]

** Changed in: snapd-glib (Ubuntu)
   Status: Confirmed => Fix Released

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Title:
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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: snapd-glib (Ubuntu)
   Status: New => Confirmed

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

This bug was fixed in the package gnome-software - 3.20.1+git20161013.0
.d77d6cf-0ubuntu2

---
gnome-software (3.20.1+git20161013.0.d77d6cf-0ubuntu2) yakkety; urgency=medium

  * debian/control{,.in}: Build-Depend on libsnapd-glib-dev, to successfully
build the Snap plugin.
  * debian/rules: Pass --enable-snap, so that configure bails out if the Snap
plugin won't be built.

gnome-software (3.20.1+git20161013.0.d77d6cf-0ubuntu1) yakkety;
urgency=medium

  * New upstream snapshot from the wip/ubuntu branch at
git://git.gnome.org/gnome-software.
- Use snapd-glib to perform snapd login. This fixes non-root access being
  removed in snapd. (LP: #1616943)

 -- Iain Lane   Thu, 13 Oct 2016 16:52:55 +0100

** Changed in: gnome-software (Ubuntu)
   Status: Fix Committed => Fix Released

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  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

** Also affects: snapd-glib (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Jesús Morales]

I couldn't log in but when I tried upvoting(is that what it is called?)
a review the login prompt worked this time. How do I log out to try
again and see if it is reproducible?

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

The verification failed because snapd-login-service was not installed -
this will be fixed in snapd-glib 1.2-0ubuntu1.1

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Diego Germán Gonzalez]

I do not know if it's the same problem, but this happens only in the version 
published to correct this bug

** Attachment added: "Captura de pantalla de 2016-10-20 16-00-58.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1616943/+attachment/4764532/+files/Captura%20de%20pantalla%20de%202016-10-20%2016-00-58.png

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Will Cooke]

** Tags removed: verification-needed
** Tags added: verification-failed

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Abhishek Khandal]

Facing the same problem on a fresh 16.10 installation, experienced it
first while trying to install VLC through software centre. Ubuntu SSO
GUI didn't log me in, I tried a workaround using Terminal:

~$ sudo snap login 
[sudo] password for abhishek: 
Password: 
Login successful
abhishek@kabhishek:~/Documents$ sudo apt-get install vlc

Only the GUI SSO option doesn't authenticate.

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Diego Germán Gonzalez]

Sorry, there would be easier to make snap have a proper graphical installer?
For years they lived together in Ubuntu an installer programs and Synaptic. And 
both did the same.

All the more reason to have two different installers for different
package formats.

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[Bug 1616943] Re: Can't auth against U1 in g-s

[sibuting921]

i have this bug,too,i just re install ubuntu 16.04 LTS

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Diego Germán Gonzalez]

gnome-software 3.20.1+git20161013.0.d77d6cf-0ubuntu2 Just change the
error message, there is no difference between putting the correct or
wrong password

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Diego Germán Gonzalez]

I do not know if it will work, but you can try to manually install the Package 
32 bits 
https://launchpad.net/ubuntu/+source/gnome-software/3.20.1+git20161013.0.d77d6cf-0ubuntu2/+build/11019976
64 bits 
https://launchpad.net/ubuntu/+source/gnome-software/3.20.1+git20161013.0.d77d6cf-0ubuntu2/+build/11019970

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Michal Predotka]

Any way to test it on 16.04 LTS?

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Diego Germán Gonzalez]

Change the error message, now it says "An error occurred"

** Attachment added: "error.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1616943/+attachment/4760483/+files/error.png

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Martin Pitt]

Hello Will, or anyone else affected,

Accepted gnome-software into yakkety-proposed. The package will build
now and be available at https://launchpad.net/ubuntu/+source/gnome-
software/3.20.1+git20161013.0.d77d6cf-0ubuntu1 in a few hours, and then
in the -proposed repository.

Please help us by testing this new package.  See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to
enable and use -proposed.  Your feedback will aid us getting this update
out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested, and change the tag
from verification-needed to verification-done. If it does not fix the
bug for you, please add a comment stating that, and change the tag to
verification-failed.  In either case, details of your testing will help
us make a better decision.

Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification .  Thank you in
advance!

** Changed in: gnome-software (Ubuntu Yakkety)
   Status: In Progress => Fix Committed

** Tags added: verification-needed

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Miguel]

I have the same problem on Xubuntu 16.04 installing krita 3.0.1.1.
Finally I installed correctly from terminal, but the issue exists in the
Software Center.

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Michal Predotka]

Maybe it would be a good idea to not show up snaps in the g-s until this
bug is fixed.

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Title:
  Can't auth against U1 in g-s

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Re: [Bug 1616943] Re: Can't auth against U1 in g-s

[Diego Germán Gonzalez]

install from the terminal
 sudo snap install vlc
 Update
 sudo snap refresh vlc
 remove
 sudo snap remove vlc


El 11/10/16 a las 08:35, Jan Johansson escribió:
> Yesterday I tried to install VLC non-free from Gnome Software and were
> asked to login to Ubuntu One, which do not work as it keeps saying
> Password or email is wrong. Obviously neither email or password are
> worng when I'm able to write here, after signed in through Ubuntu One in
> web browser - People above agree that this is a bug.
>
> But wouldn't it be an idea to actually inform people of this through
> computer magazines or sites like
> https://sites.google.com/site/easylinuxtipsproject/ were people go for
> help setting up Ubuntu after install - so that they don't have to waste
> time running around on the net trying to figure out why this happens -
> since developers here have known about this since August 25.
>
> It wouldn't take you more than a few minutes posting: "There is a bug in
> the Gnome Software, which disables the login to Ubuntu One - we are
> working on a solution. Please be patient. We will come out with and
> update very soon!"
>
> This kind of thing annoys me, it were one of the reasons I switched to
> linux from Win7 after MS came out with their Win10 and tried to force
> people to update - I have used and supported/build/repaired computers
> for over 25 years. I never liked windows, but had to use it because of
> customers.
>
> I just came from Ubuntu forums, where people are asking this question,
> but nobody here thinks its a good idea to answer them!
>
> https://ubuntuforums.org/showthread.php?t=2335497
>
> An update there on the progress of a solution would be an idea!
>
> JBJ
>

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Jan Johansson]

Yesterday I tried to install VLC non-free from Gnome Software and were
asked to login to Ubuntu One, which do not work as it keeps saying
Password or email is wrong. Obviously neither email or password are
worng when I'm able to write here, after signed in through Ubuntu One in
web browser - People above agree that this is a bug.

But wouldn't it be an idea to actually inform people of this through
computer magazines or sites like
https://sites.google.com/site/easylinuxtipsproject/ were people go for
help setting up Ubuntu after install - so that they don't have to waste
time running around on the net trying to figure out why this happens -
since developers here have known about this since August 25.

It wouldn't take you more than a few minutes posting: "There is a bug in
the Gnome Software, which disables the login to Ubuntu One - we are
working on a solution. Please be patient. We will come out with and
update very soon!"

This kind of thing annoys me, it were one of the reasons I switched to
linux from Win7 after MS came out with their Win10 and tried to force
people to update - I have used and supported/build/repaired computers
for over 25 years. I never liked windows, but had to use it because of
customers.

I just came from Ubuntu forums, where people are asking this question,
but nobody here thinks its a good idea to answer them!

https://ubuntuforums.org/showthread.php?t=2335497

An update there on the progress of a solution would be an idea!

JBJ

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

** Description changed:

  [Impact]
  Authentication using Ubuntu One credentials to install/remove snaps always  
fails. This is due to a behaviour change in snapd (no longer accepts login 
requests from non-root users). Existing credentials continue to work.
  
  [Test Case]
  1. Delete any existing credentials by deleting passwords marked 
"com.ubuntu.UbuntuOne.GnomeSoftware" using Seahorse.
  2. Start GNOME Software
  3. Search for a snap (e.g. "moon-buggy")
  4. Install Snap
  5. Enter Ubuntu One credentials when prompted
  
- Expected result:
- 
  Observed result:
  Dialog says "Incorrect email or password".
  
  Expected result:
  Authentication completes and the snap is installed.
  
  [Regression Potential]
  The solution is to use a new D-Bus service (snapd-login-service) and new 
library (snapd-glib) to get the Macaroon from snapd. This has some risk of 
introducing new bugs. The change is minimised (other snapd code paths 
unchanged) and the alternative is login to be impossible.

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Julia Palandri]

Thanks for the update, Robert

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

This is currently blocked on a security review for snapd-glib.

** Description changed:

- Use case:
+ [Impact]
+ Authentication using Ubuntu One credentials to install/remove snaps always  
fails. This is due to a behaviour change in snapd (no longer accepts login 
requests from non-root users). Existing credentials continue to work.
  
- Don't be already authenticated against U1 in g-s.
- Search for nmap
- See the top result is a snap.
- Try and install it
- Get prompted to log in to U1
- Type in your credentials
- Get told "incorrect email or password" even though you are typing in the 
correct info
+ [Test Case]
+ 1. Delete any existing credentials by deleting passwords marked 
"com.ubuntu.UbuntuOne.GnomeSoftware" using Seahorse.
+ 2. Start GNOME Software
+ 3. Search for a snap (e.g. "moon-buggy")
+ 4. Install Snap
+ 5. Enter Ubuntu One credentials when prompted
+ 
+ Expected result:
+ 
+ Observed result:
+ Dialog says "Incorrect email or password".
+ 
+ Expected result:
+ Authentication completes and the snap is installed.
+ 
+ [Regression Potential]
+ The solution is to use a new D-Bus service (snapd-login-service) and new 
library (snapd-glib) to get the Macaroon from snapd. This has some risk of 
introducing new bugs. The change is minimised (other snapd code paths 
unchanged) and the alternative is login to be impossible.

** No longer affects: snapd (Ubuntu)

** No longer affects: snapd (Ubuntu Xenial)

** No longer affects: snapd (Ubuntu Yakkety)

** Changed in: gnome-software (Ubuntu Yakkety)
   Status: Triaged => In Progress

** Changed in: gnome-software (Ubuntu Yakkety)
   Importance: High => Critical

** Changed in: gnome-software (Ubuntu Xenial)
   Importance: High => Critical

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Michal Predotka]

Today I was trying to install a snap package for the very first time.
The app was 'Krita' ('krita' in the Ubuntu Store). I was surprised I
have to log in to UbuntuOne account to install the app and later
disappointed it is actually not possible. I was about to file a bug but
I spotted this one :)

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

** Branch linked: lp:~ubuntu-desktop/gnome-software/ubuntu

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

Main inclusion request for snapd-glib in bug 1620159.

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

Reason for breakage: snapd removed non-root support in:

commit 8f981ca652e9bffe587254c5c55177965eb3fcfd
Author: John R. Lenton 
Date:   Wed Aug 3 21:35:23 2016 +0100

daemon: stop using group membership as succedaneous of running
things with sudo

This broke gnome-software, which is running as non-root...

The long term solution is to create a new D-Bus service that allows non-
root users to get a Macaroon from snapd and uses Polkit to authorize.
This is being added to snapd-glib.

As a short term solution, we really need to revert this change in
Xenial...

** Also affects: snapd (Ubuntu)
   Importance: Undecided
   Status: New

** Changed in: gnome-software (Ubuntu Yakkety)
   Status: Confirmed => Triaged

** Changed in: gnome-software (Ubuntu Xenial)
   Status: Confirmed => Triaged

** Changed in: snapd (Ubuntu Xenial)
   Status: New => Triaged

** Changed in: snapd (Ubuntu Yakkety)
   Status: New => Triaged

** Changed in: snapd (Ubuntu Xenial)
   Importance: Undecided => High

** Changed in: snapd (Ubuntu Yakkety)
   Importance: Undecided => High

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: gnome-software (Ubuntu Xenial)
   Status: New => Confirmed

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: gnome-software (Ubuntu)
   Status: New => Confirmed

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Will Cooke]

Emailed the IRC logs to you.

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

Um, using sudo really isn't an option... Do you have the IRC trace for
this??

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Robert Ancell]

** Also affects: gnome-software (Ubuntu Yakkety)
   Importance: High
 Assignee: Robert Ancell (robert-ancell)
   Status: New

** Also affects: gnome-software (Ubuntu Xenial)
   Importance: Undecided
   Status: New

** Changed in: gnome-software (Ubuntu Xenial)
   Importance: Undecided => High

** Changed in: gnome-software (Ubuntu Xenial)
 Assignee: (unassigned) => Robert Ancell (robert-ancell)

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Sebastien Bacher]

discussed on IRC, new snapd requires to use sudo to login so gnome-
software needs to be updated (it doesn't if you are still loged in
though, which made some not able to reproduce using "snap login "
until you snap logout)

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Title:
  Can't auth against U1 in g-s

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[Bug 1616943] Re: Can't auth against U1 in g-s

[Sebastien Bacher]

confirmed on current xenial...

** Changed in: gnome-software (Ubuntu)
   Importance: Undecided => High

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Title:
  Can't auth against U1 in g-s

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