[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2017-10-03 Thread Kai-Heng Feng
Please try this kernel, commit b8b8b16352cd is cherry-picked into it:

http://people.canonical.com/~khfeng/lp1618267/

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  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2017-10-02 Thread Kai-Heng Feng
Thank you James.

Can I mark #1622293, #1653012, #1707185, as duplicate?

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2017-10-02 Thread James Cameron
Summary; my own rtl8821ae frequent connection lost problem was fixed by
upstream patch b8b8b16352cd ("rtlwifi: rtl8821ae: Fix connection lost
problem") merged for 4.14-rc4.

I've recently fixed a problem very much like the problems reported in
this bug; and during my tests I saw the cycling ping times, the delay
unloading the module, and the no buffer space, all of which suggested a
firmware hang in the wireless device.

My main problem was that connection was lost shortly after it was made,
and especially if there was a burst of download data.  Workaround was to
turn wireless off then on again, or reboot.

What I did was

(a) test several ubuntu kernels to find which ones were affected,

(b) using git bisect, tested several custom kernels, and proved my
problem began with a single commit 40b368af4b75 ("rtlwifi: Fix alignment
issues"),

(c) worked with upstream to determine a likely cause; the commit wasn't
widely tested,

(d) proved through testing that the BIOS can have an effect; because the
rtl8821ae driver does not reset the card, but inherits the card in
whatever state the BIOS left it.  This can randomise problem reports.

(e) proved that a power down and reboot can have a different effect to a
warm reboot; some of the wireless card device registers are unchanged on
warm reboot.  This can randomise problem reports.

Hope that helps.

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  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-09-01 Thread Christopher M. Penalver
Thor H. Johansen, The issue you are reporting is an upstream one. Could
you please report this problem following the instructions verbatim at
https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing
list (TO Larry Finger, and wlanfae CC linux-wireless)?

Please provide a direct URL to your post to the mailing list when it
becomes available so that it may be tracked.

Thank you for your help.

** Changed in: linux (Ubuntu)
   Importance: Medium => High

** Changed in: linux (Ubuntu)
   Status: Incomplete => Triaged

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-09-01 Thread Thor H. Johansen
With the router in pure 802.11G mode, the interface just barely hangs in
there. When I run SpeedTest.net, ping times go through the roof, the
test sometimes gets stuck without completing, and the results are very
bad. Oddly, ping reports no dropped packets. Just severely delayed ones.

However, the interface does not halt completely like it does when the
router is in Mixed mode, and I am able to continue using it, seemingly
indefinitely.

I am running these tests with 6 feet of open air between me and the AP.
For comparison, some of the better WiFi clients in the house approach
the full 70/70 cabled connection speed, without even being in the same
room as the AP.

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-31 Thread Christopher M. Penalver
Thor H. Johansen, to further narrow this down, if you force the router
to broadcast on 802.11G only, is the issue still reproducible?

** Description changed:

  Computer: Lenovo IdeaPad 110
- WiFi AP: Linksys E2500
+ WiFi AP: Linksys E2500 v1.0 with firmware v2.0.00
  
  After a few minutes of mixed Internet use, the WiFi hangs and the
  interface ceases to pass traffic:
  
  64 bytes from 8.8.8.8: icmp_seq=281 ttl=55 time=12.8 ms
  64 bytes from 8.8.8.8: icmp_seq=282 ttl=55 time=12.5 ms
  64 bytes from 8.8.8.8: icmp_seq=283 ttl=55 time=58.4 ms
  64 bytes from 8.8.8.8: icmp_seq=284 ttl=55 time=68.0 ms
  64 bytes from 8.8.8.8: icmp_seq=285 ttl=55 time=65.6 ms
  ping: sendmsg: No buffer space available
  ping: sendmsg: No buffer space available
  ping: sendmsg: No buffer space available
  ^C
  --- 8.8.8.8 ping statistics ---
  314 packets transmitted, 283 received, 9% packet loss, time 366615ms
  rtt min/avg/max/mdev = 11.423/177.382/7227.733/806.648 ms, pipe 8
  
  Before the driver hangs, speeds are 30/5 Mbps despite a 75 Mbps WiFi
  transmit rate and a 70/70 Mbps symmetrical fiber connection in the
  house. The connection and the router are known to perform better than
  this with other equipment.
  
  Forcing the router into 802.11g mode does, at least at a cursory glance,
  seem to mitigate the halting problem, but speeds remain abysmal.
  
  If there is any kind of technically involved tests I can do to speed up
  the debugging of this problem, let me know. I have some experience with
  embedded development in C.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-34-generic 4.4.0-34.53
  ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
  Uname: Linux 4.4.0-34-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/controlC1:  thor   3179 F pulseaudio
-  /dev/snd/controlC0:  thor   3179 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC1:  thor   3179 F pulseaudio
+  /dev/snd/controlC0:  thor   3179 F pulseaudio
  CurrentDesktop: Unity
  Date: Tue Aug 30 01:36:22 2016
  HibernationDevice: RESUME=UUID=a482ae0a-dd87-41de-be2c-50541edcfa53
  InstallationDate: Installed on 2016-08-29 (0 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  MachineType: LENOVO 80TJ
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-34-generic.efi.signed 
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-4.4.0-34-generic N/A
-  linux-backports-modules-4.4.0-34-generic  N/A
-  linux-firmware1.157.3
+  linux-restricted-modules-4.4.0-34-generic N/A
+  linux-backports-modules-4.4.0-34-generic  N/A
+  linux-firmware1.157.3
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/24/2016
  dmi.bios.vendor: Lenovo
  dmi.bios.version: 1QCN16WW
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Nano 5A8
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40700 WIN
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo ideapad 110-15ACL
  dmi.modalias: 
dmi:bvnLenovo:bvr1QCN16WW:bd03/24/2016:svnLENOVO:pn80TJ:pvrLenovoideapad110-15ACL:rvnLENOVO:rnNano5A8:rvrSDK0J40700WIN:cvnLENOVO:ct10:cvrLenovoideapad110-15ACL:
  dmi.product.name: 80TJ
  dmi.product.version: Lenovo ideapad 110-15ACL
  dmi.sys.vendor: LENOVO

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  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-31 Thread Thor H. Johansen
thor@thor-ideapad:~$ iwconfig

lono wireless extensions.

wlp1s0IEEE 802.11  ESSID:"Johansen"  
  Mode:Managed  Frequency:5.18 GHz  Access Point: 58:6D:8F:C6:38:89   
  Bit Rate=72.2 Mb/s   Tx-Power=30 dBm   
  Retry short limit:7   RTS thr=2347 B   Fragment thr:off
  Power Management:off
  Link Quality=70/70  Signal level=-38 dBm  
  Rx invalid nwid:0  Rx invalid crypt:0  Rx invalid frag:0
  Tx excessive retries:0  Invalid misc:0   Missed beacon:0

enp2s0no wireless extensions.

The E2500's hardware is v1.0 and the firmware is v2.0.00.

Devices that are working flawlessly with this router include:

iPhone 6 Plus
Huawei Nexus 6P
Samsung Galaxy S5
MacBook Pro 13" Mid-2012
RTL8192CUS-based USB WiFi dongle

I have never had any connection issues. My other laptops have been able
to remain connected with open SSH sessions to remote systems for days at
a time without disconnecting. I should mention that I now make sure to
ping my router, not the Internet, to check if the WiFi interface is
working properly. Since my Internet is reliable, it doesn't make much of
a difference, but this way, I eliminate potential error sources.

The USB dongle listed last was purchased today and is plugged into the
Lenovo as a workaround for WiFi until it's fixed. It works perfectly
fine if I use the rtl8192cu-fixes driver. I unplug it whenever I test
the internal WiFi for this bug ticket.

(Is it just me, or are all the Realtek WiFi drivers in the kernel kind
of unreliable? This is not the first time Realtek chips have given me
trouble.)

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  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-31 Thread Thor H. Johansen
The iwconfig output above is from while the interface still works, not
when it exhibits the bug. Let me know if you want an iwconfig dump from
when it's dead.

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  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-31 Thread Christopher M. Penalver
Thor H. Johansen:
1) Could you please post the results of the following terminal command:
iwconfig
2) Could you please advise what firmware version your Linksys WiFi router is 
using?

** Tags removed: bios-outdated-1qcn32ww
** Tags added: latest-bios-1qcn32ww

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-31 Thread Thor H. Johansen
Now for the WiFi bug report on the new BIOS:

The problem didn't go away, as expected. They wouldn't ship a machine
without working WiFi. This is clearly a Linux specific problem, which is
why I'm reporting it in the first place. If a BIOS flash somehow fixes a
bug that only occurs on Linux, the bug should not be considered fixed.
If the Windows driver is able to work around a BIOS issue, so should the
Linux driver.

sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
1QCN32WW
08/18/2016

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-31 Thread Thor H. Johansen
For others who come across this report, here are some crucial bits of
information about upgrading the BIOS on this machine:

1. Download the Windows BIOS update from the Lenovo support website.
2. Install innoextract (apt-get install innoextract) and use it to extract the 
MS-DOS flash utility inside.
3. Get a pre-built FreeDOS image from 
https://www.chtaube.eu/computers/freedos/bootable-usb/ and write it to a USB 
drive as instructed.
4. Mount the FAT partition on the USB drive (e.g. sudo mount /dev/sdb1 /mnt) 
and copy the flash image to the drive (e.g. sudo cp app/1QCN32WW.exe /mnt/).
5. Unmount (e.g. umount /mnt), reboot and mash Fn+F2 to get into the BIOS. If 
the system refuses to reboot, pull out the USB drive (MBR boot records seem to 
make the BIOS hang if it's not in Legacy Support mode).
6. Change Boot Mode to Legacy Support.
7. Exit and save changes.
8. You should now be able to boot FreeDOS. Stick with the defaults in the boot 
menus.
9. Type DIR to get a list of files.
10. Run the flasher utility (e.g. 1QCN32WW and return).
11. Let it do its thing.
12. You might get an Access Denied / Invalid Image error at this point. Don't 
panic! Your computer is not bricked. Hit Ctrl+Alt+Del and mash Fn+F2 to get 
into the BIOS again, disable the Safe Boot option, then Exit and save changes.
13. Your system will now boot again.

If you're installing Ubuntu on this system, I suggest you keep Safe Boot
disabled all the time. It seems to cause nothing but trouble.

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-31 Thread Thor H. Johansen
I will perform the upgrade, but first, a message to Canonical:

The tone in these canned responses and pages feel somewhat patronizing.
You get the distinct feeling they were written by a person whose
patience and good manners have been worn extremely thin.

They have successfully delivered the relevant information, but they have
also successfully insulted me for having the audacity of filing a bug
report without having flashed my BIOS first, because apparently, this is
considered bad "etiquette", and I should know that my filthy BIOS is
"buggy, insecure, and outdated" and how dare I even show my face around
here without taking care of such an obvious thing first?

Canonical may want to work on not insulting people who are trying their
best to properly report a bug.

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-30 Thread Christopher M. Penalver
Thor H. Johansen, as per http://support.lenovo.com/us/en/products
/Laptops-and-
netbooks/100-series/110-15ACL?tabName=Downloads=Mast:SubNav:Support:Drivers%20and%20Software|Drivers%20and%20Software=false
an update to your computer's buggy, insecure, and outdated BIOS is
available (1QCN32WW). When you update to this following
https://help.ubuntu.com/community/BIOSUpdate how does this improve the
situation?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

Also, you don't have to create a new report.

It is most helpful that after the BIOS is updated, if the problem is still 
reproducible:
1) Please provide the output of the following terminal command (not perform an 
apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on how this improves the 
situation.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your help.

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-30 Thread Thor H. Johansen
As for bad performance and eventual halting of traffic, it's still doing
it. Messages from the kernel are, as before, deceptively calm. Just
routine messages about association and authentication. Not an error in
sight.

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-30 Thread Thor H. Johansen
Testing on the mainline v4.8-rc3 kernel, the first thing that happens is
that the NIC dies before I can even use it. Browser just sits there, so
I try to ping:

thor@thor-ideapad:~$ ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
ping: sendmsg: No buffer space available
ping: sendmsg: No buffer space available
^C
--- 8.8.8.8 ping statistics ---
10 packets transmitted, 0 received, 100% packet loss, time 28251ms

Then I unload the module to try to recover:

thor@thor-ideapad:~$ sudo modprobe -r rtl8821ae
thor@thor-ideapad:~$ sudo modprobe rtl8821ae

The modprobe kind of sits there for several seconds trying to unload
before it returns to the command line. Something isn't responding as it
should I think, because usually, kernel modules unload almost instantly.

So anyway, I now manage to stay connected, so I ping:

thor@thor-ideapad:~$ ping 8.8.8.8
...
...
...
64 bytes from 8.8.8.8: icmp_seq=16 ttl=55 time=8203 ms
64 bytes from 8.8.8.8: icmp_seq=17 ttl=55 time=7154 ms
64 bytes from 8.8.8.8: icmp_seq=18 ttl=55 time=6130 ms
64 bytes from 8.8.8.8: icmp_seq=19 ttl=55 time=5106 ms
64 bytes from 8.8.8.8: icmp_seq=20 ttl=55 time=4084 ms
64 bytes from 8.8.8.8: icmp_seq=21 ttl=55 time=3060 ms
64 bytes from 8.8.8.8: icmp_seq=22 ttl=55 time=2036 ms
64 bytes from 8.8.8.8: icmp_seq=23 ttl=55 time=12.7 ms
64 bytes from 8.8.8.8: icmp_seq=24 ttl=55 time=47.7 ms
64 bytes from 8.8.8.8: icmp_seq=25 ttl=55 time=12.1 ms
64 bytes from 8.8.8.8: icmp_seq=26 ttl=55 time=12.1 ms
64 bytes from 8.8.8.8: icmp_seq=27 ttl=55 time=11.5 ms
64 bytes from 8.8.8.8: icmp_seq=28 ttl=55 time=11.8 ms
64 bytes from 8.8.8.8: icmp_seq=29 ttl=55 time=11.7 ms
64 bytes from 8.8.8.8: icmp_seq=30 ttl=55 time=12.2 ms
64 bytes from 8.8.8.8: icmp_seq=31 ttl=55 time=11.4 ms
64 bytes from 8.8.8.8: icmp_seq=32 ttl=55 time=21.4 ms
64 bytes from 8.8.8.8: icmp_seq=33 ttl=55 time=13.4 ms
64 bytes from 8.8.8.8: icmp_seq=34 ttl=55 time=11.5 ms
64 bytes from 8.8.8.8: icmp_seq=35 ttl=55 time=12.5 ms
64 bytes from 8.8.8.8: icmp_seq=36 ttl=55 time=12.6 ms
64 bytes from 8.8.8.8: icmp_seq=37 ttl=55 time=11.5 ms
64 bytes from 8.8.8.8: icmp_seq=38 ttl=55 time=40.7 ms
64 bytes from 8.8.8.8: icmp_seq=39 ttl=55 time=69.3 ms
64 bytes from 8.8.8.8: icmp_seq=40 ttl=55 time=108 ms
64 bytes from 8.8.8.8: icmp_seq=41 ttl=55 time=194 ms
64 bytes from 8.8.8.8: icmp_seq=42 ttl=55 time=12.3 ms
64 bytes from 8.8.8.8: icmp_seq=43 ttl=55 time=192 ms
64 bytes from 8.8.8.8: icmp_seq=44 ttl=55 time=12.0 ms
64 bytes from 8.8.8.8: icmp_seq=45 ttl=55 time=191 ms
64 bytes from 8.8.8.8: icmp_seq=46 ttl=55 time=12.0 ms
64 bytes from 8.8.8.8: icmp_seq=47 ttl=55 time=137 ms
64 bytes from 8.8.8.8: icmp_seq=48 ttl=55 time=25.6 ms
64 bytes from 8.8.8.8: icmp_seq=49 ttl=55 time=3684 ms
64 bytes from 8.8.8.8: icmp_seq=50 ttl=55 time=2626 ms
64 bytes from 8.8.8.8: icmp_seq=51 ttl=55 time=1606 ms
64 bytes from 8.8.8.8: icmp_seq=52 ttl=55 time=585 ms
64 bytes from 8.8.8.8: icmp_seq=53 ttl=55 time=4381 ms
...
...
...

It kind of does this weird cycle with the ping times. It's what I saw
before with the distribution kernel, so there's no difference there.

I noticed that this bug has been tagged with bios-outdated. Should I
look into flashing a new BIOS on the machine? I won't touch a thing
unless instructed to do so.

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-30 Thread Thor H. Johansen
Got these warnings during mainline kernel install:

W: Possible missing firmware /lib/firmware/radeon/hainan_k_smc.bin for module 
radeon
W: Possible missing firmware /lib/firmware/radeon/oland_k_smc.bin for module 
radeon
W: Possible missing firmware /lib/firmware/radeon/verde_k_smc.bin for module 
radeon
W: Possible missing firmware /lib/firmware/radeon/pitcairn_k_smc.bin for module 
radeon
W: Possible missing firmware /lib/firmware/radeon/tahiti_k_smc.bin for module 
radeon
W: Possible missing firmware /lib/firmware/radeon/hawaii_k_smc.bin for module 
radeon
W: Possible missing firmware /lib/firmware/radeon/bonaire_k_smc.bin for module 
radeon

Downloaded the missing files from...

https://people.freedesktop.org/~agd5f/radeon_ucode/k/

...and placed them in /lib/firmware/radeon/, just in case. This removed
the warnings. About to reboot to test out the new v4.8-rc3 kernel.

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Title:
  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-29 Thread Christopher M. Penalver
Thor H. Johansen, thank you for reporting this and helping make Ubuntu
better.

In order to allow additional upstream developers to examine the issue, at your 
earliest convenience, could you please test the latest upstream kernel 
available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please 
keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the 
daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was 
released upstream.
4) Install instructions are available at 
https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't 
boot into the OS) please make a comment in your report about this, and continue 
to test the next most recent kernel version until you can test to the issue. 
Once you've tested the upstream kernel, please comment on which kernel version 
specifically you tested. If this issue is fixed in the mainline kernel, please 
add the following tags by clicking on the yellow circle with a black pencil 
icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically
requested to do so.

It is most helpful that after testing of the latest upstream kernel is
complete, you mark this report Status Confirmed.

Lastly, to keep this issue relevant to upstream, please continue to test
the latest mainline kernel as it becomes available.

Thank you for your help.

** Tags added: bios-outdated-1qcn32ww

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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Title:
  RTL8821AE abruptly halts all network traffic

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[Bug 1618267] Re: RTL8821AE abruptly halts all network traffic

2016-08-29 Thread Thor H. Johansen
Related issue:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1577111

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Title:
  RTL8821AE abruptly halts all network traffic

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