[Bug 1738224] Re: Suspend broken after kernel upgrade

2018-01-02 Thread Kai-Heng Feng
Thanks for the info.

Please reopen this bug once the issue appears again.

** Changed in: linux (Ubuntu)
   Status: Confirmed => Invalid

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-20 Thread Jeffrey Bouter
Fair enough. Thanks for the information.

I just rebooted into 4.13.0-21-generic. Either it's a lucky boot in
which suspend works, or the issue has been resolved.

For those interested, the value of /sys/power/mem_sleep (after a clean
boot, suspended once) is: s2idle [deep]

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Re: [Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-20 Thread Mario Limonciello
Information isn't available on what has changed between NVM releases from
Intel. It generally improves performance and resolves issues with the ICM
stack. Those could lead to for example the controller not going to sleep
when it should.

On Wed, Dec 20, 2017, 11:26 Jeffrey Bouter <1738...@bugs.launchpad.net>
wrote:

> Kai-Heng,
>
> As posted before, I have since upgraded to 2.4.2 - this *sometimes*
> fixes the issue, but not always. Currently, it is fixed. So I don't plan
> on rebooting my machine (just letting it suspend) until either a new
> kernel release comes out, or a firmware update comes out.
>
> Mario,
>
> What would this firmware upgrade fix? Is it advised to install testing
> firmware onto my XPS?
>
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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-20 Thread Jeffrey Bouter
Kai-Heng,

As posted before, I have since upgraded to 2.4.2 - this *sometimes*
fixes the issue, but not always. Currently, it is fixed. So I don't plan
on rebooting my machine (just letting it suspend) until either a new
kernel release comes out, or a firmware update comes out.

Mario,

What would this firmware upgrade fix? Is it advised to install testing
firmware onto my XPS?

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Re: [Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-19 Thread Mario Limonciello
Thunderbolt NVM isn't on LVFS stable but it's on testing. Either turn on
fwupd LVFS testing remote or install manually from this file:

https://fwupd.org/lvfs/device/dfd51125-338f-56ff-b721-fa3bea8e534e

On Tue, Dec 19, 2017, 02:45 Kai-Heng Feng 
wrote:

> I can't reproduce the issue on the XPS 9360 at my hand, which
> unfortunately is not the mass production one, with both BIOS 2.3.1 (the
> version you currently used) and 2.4.2.
>
> The TBT's XHCI HC failed to suspend,
> [   87.718350] xhci_hcd :39:00.0: WARN: xHC CMD_RUN timeout
> [   87.718372] suspend_common(): xhci_pci_suspend+0x0/0xd0 returns -110
> [   87.718377] pci_pm_suspend(): hcd_pci_suspend+0x0/0x30 returns -110
> [   87.718385] dpm_run_callback(): pci_pm_suspend+0x0/0x130 returns -110
> [   87.718391] PM: Device :39:00.0 failed to suspend async: error -110
>
> Also we can see that:
> 01:00.0 PCI bridge [0604]: Intel Corporation DSL6340 Thunderbolt 3 Bridge
> [Alpine Ridge 2C 2015] [8086:1576] (rev ff) (prog-if ff)
> !!! Unknown header type 7f
> Kernel driver in use: pcieport
> Kernel modules: shpchp
>
> 02:00.0 PCI bridge [0604]: Intel Corporation DSL6340 Thunderbolt 3 Bridge
> [Alpine Ridge 2C 2015] [8086:1576] (rev ff) (prog-if ff)
> !!! Unknown header type 7f
> Kernel driver in use: pcieport
> Kernel modules: shpchp
>
> 02:01.0 PCI bridge [0604]: Intel Corporation DSL6340 Thunderbolt 3 Bridge
> [Alpine Ridge 2C 2015] [8086:1576] (rev ff) (prog-if ff)
> !!! Unknown header type 7f
> Kernel driver in use: pcieport
> Kernel modules: shpchp
>
> 02:02.0 PCI bridge [0604]: Intel Corporation DSL6340 Thunderbolt 3 Bridge
> [Alpine Ridge 2C 2015] [8086:1576] (rev ff) (prog-if ff)
> !!! Unknown header type 7f
> Kernel driver in use: pcieport
> Kernel modules: shpchp
>
> 03:00.0 System peripheral [0880]: Intel Corporation DSL6340 Thunderbolt 3
> NHI [Alpine Ridge 2C 2015] [8086:1575] (rev ff) (prog-if ff)
> !!! Unknown header type 7f
> Kernel driver in use: thunderbolt
> Kernel modules: thunderbolt
>
> 39:00.0 USB controller [0c03]: Intel Corporation DSL6340 USB 3.1
> Controller [Alpine Ridge] [8086:15b5] (rev ff) (prog-if ff)
> !!! Unknown header type 7f
> Kernel driver in use: xhci_hcd
>
> All these PCI devices are not responsive.
>
> Can you attach the output `lspci` right after boot, without plugging any
> USB-C/TBT device?
>
> Also, can you upgrade your BIOS and Thunderbolt firmware? Hopefully this
> can fix the issue.
>
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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-19 Thread Kai-Heng Feng
I can't reproduce the issue on the XPS 9360 at my hand, which
unfortunately is not the mass production one, with both BIOS 2.3.1 (the
version you currently used) and 2.4.2.

The TBT's XHCI HC failed to suspend,
[   87.718350] xhci_hcd :39:00.0: WARN: xHC CMD_RUN timeout
[   87.718372] suspend_common(): xhci_pci_suspend+0x0/0xd0 returns -110
[   87.718377] pci_pm_suspend(): hcd_pci_suspend+0x0/0x30 returns -110
[   87.718385] dpm_run_callback(): pci_pm_suspend+0x0/0x130 returns -110
[   87.718391] PM: Device :39:00.0 failed to suspend async: error -110

Also we can see that:
01:00.0 PCI bridge [0604]: Intel Corporation DSL6340 Thunderbolt 3 Bridge 
[Alpine Ridge 2C 2015] [8086:1576] (rev ff) (prog-if ff)
!!! Unknown header type 7f
Kernel driver in use: pcieport
Kernel modules: shpchp

02:00.0 PCI bridge [0604]: Intel Corporation DSL6340 Thunderbolt 3 Bridge 
[Alpine Ridge 2C 2015] [8086:1576] (rev ff) (prog-if ff)
!!! Unknown header type 7f
Kernel driver in use: pcieport
Kernel modules: shpchp

02:01.0 PCI bridge [0604]: Intel Corporation DSL6340 Thunderbolt 3 Bridge 
[Alpine Ridge 2C 2015] [8086:1576] (rev ff) (prog-if ff)
!!! Unknown header type 7f
Kernel driver in use: pcieport
Kernel modules: shpchp

02:02.0 PCI bridge [0604]: Intel Corporation DSL6340 Thunderbolt 3 Bridge 
[Alpine Ridge 2C 2015] [8086:1576] (rev ff) (prog-if ff)
!!! Unknown header type 7f
Kernel driver in use: pcieport
Kernel modules: shpchp

03:00.0 System peripheral [0880]: Intel Corporation DSL6340 Thunderbolt 3 NHI 
[Alpine Ridge 2C 2015] [8086:1575] (rev ff) (prog-if ff)
!!! Unknown header type 7f
Kernel driver in use: thunderbolt
Kernel modules: thunderbolt

39:00.0 USB controller [0c03]: Intel Corporation DSL6340 USB 3.1 Controller 
[Alpine Ridge] [8086:15b5] (rev ff) (prog-if ff)
!!! Unknown header type 7f
Kernel driver in use: xhci_hcd

All these PCI devices are not responsive.

Can you attach the output `lspci` right after boot, without plugging any
USB-C/TBT device?

Also, can you upgrade your BIOS and Thunderbolt firmware? Hopefully this
can fix the issue.

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-18 Thread Kai-Heng Feng
** Changed in: linux (Ubuntu)
 Assignee: (unassigned) => Kai-Heng Feng (kaihengfeng)

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-18 Thread Jeffrey Bouter
Kai, it is: s2idle [deep]

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-17 Thread Kai-Heng Feng
What's the value of "/sys/power/mem_sleep" on 4.13.0-19?

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-17 Thread Jeffrey Bouter
No, I did not.

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Re: [Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-16 Thread Mario Limonciello
Did you manually set s2idle? That policy shouldn't have been picked unless
you were on 4.14.

On Sat, Dec 16, 2017, 17:55 Jeffrey Bouter <1738...@bugs.launchpad.net>
wrote:

> Kai-Heng,
>
> A cat on /sys/power/mem_sleep already shows:
>
> [s2idle] deep
>
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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-16 Thread Jeffrey Bouter
Kai-Heng,

A cat on /sys/power/mem_sleep already shows:

[s2idle] deep

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-16 Thread Jeffrey Bouter
Mario,

THNSN5512GPUK NVMe TOSHIBA 512GB would be the model

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Re: [Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-16 Thread Mario Limonciello
That particular commit actually breaks proper s2idle. Because of it S3
should be used instead on 9360.

It was intentionally broken because of some reported regression by one guy
with an nvme SSD of a particular vendor.

Can you please check which SSD you have? Nvme info command on it can be
helpful.

On Sat, Dec 16, 2017, 16:05 Jeffrey Bouter <1738...@bugs.launchpad.net>
wrote:

> kai-Heng, on both occasions (suspend working and broken on latest
> kernel) I had nothing connected to my USB-C port. I'll test s2idle later
> and get back to you.
>
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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-16 Thread Jeffrey Bouter
kai-Heng, on both occasions (suspend working and broken on latest
kernel) I had nothing connected to my USB-C port. I'll test s2idle later
and get back to you.

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-16 Thread Kai-Heng Feng
This commit might cause your issue: http://kernel.ubuntu.com/git/ubuntu
/ubuntu-artful.git/commit/?id=56aa325de02d0448345358cb1b851a4c1e94f758

Return to s2idle should solve the issue.
# echo s2idle > /sys/power/mem_sleep

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-16 Thread Kai-Heng Feng
Do you have anything connected to your thunderbolt/USB type-c port?

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-15 Thread Jeffrey Bouter
Updating my XPS to the latest firmware (I was only one release behind)
has resolved the issue.

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-15 Thread Jeffrey Bouter
Nevermind. Only worked once. After a reboot, just to check, the issue
still persists. Both on battery and on regular power.

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-14 Thread Jeffrey Bouter
Joseph, I've added the requested tag. Upstream/mainline (4.15) fixes the
issue.

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

** Tags removed: kernel-fixed-upstream wayland-session

** Tags added: kernel-fixed-upstream

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-14 Thread Jeffrey Bouter
apport information

** Tags added: apport-collected wayland-session

** Description changed:

  My machine (XPS 13 9360) won't go into suspend properly after upgrading
  from linux-image-4.13.0-17-generic to linux-image-4.13.0-19-generic.
  
  This affects both suspend through lid close and "systemctl suspend".
  Screen goes off, power led remains lit. Then after some time the screen
  comes back on, is stuck and lets me wait for a few before becoming
  responsive again.
  
  Booting back into 4.13.0-17 resolved the issue.
+ --- 
+ ApportVersion: 2.20.7-0ubuntu3.6
+ Architecture: amd64
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC0:  jeffrey1963 F pulseaudio
+ CurrentDesktop: GNOME
+ DistroRelease: Ubuntu 17.10
+ HibernationDevice: RESUME=UUID=0253ffe9-bdbf-4825-b583-e8055f7bffe5
+ InstallationDate: Installed on 2017-10-18 (56 days ago)
+ InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171017.1)
+ MachineType: Dell Inc. XPS 13 9360
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic.efi.signed 
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
+ RelatedPackageVersions:
+  linux-restricted-modules-4.13.0-19-generic N/A
+  linux-backports-modules-4.13.0-19-generic  N/A
+  linux-firmware 1.169.1
+ Tags:  artful wayland-session
+ Uname: Linux 4.13.0-19-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip docker input libvirt lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 10/03/2017
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 2.3.1
+ dmi.board.name: 0839Y6
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 9
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: 
dmi:bvnDellInc.:bvr2.3.1:bd10/03/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:ct9:cvr:
+ dmi.product.family: XPS
+ dmi.product.name: XPS 13 9360
+ dmi.sys.vendor: Dell Inc.

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1738224/+attachment/5022790/+files/AlsaInfo.txt

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[Bug 1738224] Re: Suspend broken after kernel upgrade

2017-12-14 Thread Joseph Salisbury
Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".


Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc3

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Tags added: needs-bisect

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