[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-13 Thread Christopher M. Penalver
** Changed in: xorg (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1743797 Title: [HP Compaq nc6400] Blank screen on boot To manage notifications about

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-13 Thread Greta Regan
Sorry, can you be a bit more specific on how to get the update history? I tried a couple of commands but neither got me the package update history. Really, I know almost nothing about getting around Ubuntu. On your second question, I can only say that I did a normal install of 14.04, and

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-13 Thread Christopher M. Penalver
Greta Regan: 1) The package update history would be in the /var/log/apt folder. 2) Regarding 14.04, were you using fglrx in it or the open source driver? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-13 Thread Greta Regan
It happened after upgrading from 14.04 to 16.04. I did this when prompted by Software Updater, so presumably it was the first version of 16.04 released through Updater. It didn't happen right after, or soon after, that upgrade, and I don't think there were any updates to 16.04 in the days

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-12 Thread Christopher M. Penalver
Great Regan: The last couple lines from the video until blank screen: [OK] Started Light Display Manager. Starting WPA Supplicant... taking this along with the boot up history didn't confirm the root cause for me. Despite this, as per your Bug Description, you noted this problem started

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-10 Thread Greta Regan
I've attached the complete file of the boot recording. ** Attachment added: "Bug 1743797 boot log raw.mp4" https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1743797/+attachment/5052429/+files/Bug%201743797%20boot%20log%20raw.mp4 -- You received this bug notification because you are a

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-09 Thread Christopher M. Penalver
Greta Regan, please attach the complete file (no trimming it down). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1743797 Title: [HP Compaq nc6400] Blank screen on boot To manage notifications

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-09 Thread Greta Regan
I've attached a boot recording - all went smoothly this time. I trimmed it down to just the boot log itself. It may look like I cut off the start of the log, but I didn't. I have the complete file, though, if needed, including what happens after the boot (not much visibly). If it's not clear

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-09 Thread Christopher M. Penalver
Greta Regan, if reproducible in a live environment you could use instead http://cdimage.ubuntu.com/daily-live/current/ if this is more convenient, so you don't have to undo the WORKAROUND on your install. -- You received this bug notification because you are a member of Ubuntu Bugs, which is

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-09 Thread Greta Regan
I'm using a camera to record the video, that's not causing problems - aside from having to experiment a bit to get a clear shot of the log. The problems have been with the boots themselves. But, I'll do as you say. I'll try later today - when I can do without the laptop for awhile, as even after I

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-08 Thread Christopher M. Penalver
Greta Regan: >"I've had trouble trying to capture a boot log with the settings requested in the last posting." What are you using to capture the boot log? It shouldn't be too difficult to record a video of the screen with a cellphone or camera while it is booting up. >"Different things have

[Bug 1743797] Re: [HP Compaq nc6400] Blank screen on boot

2018-02-08 Thread Greta Regan
I've had trouble trying to capture a boot log with the settings requested in the last posting. Different things have happened on different attempts, including the boot stopping dead. I'll try for a couple of more days to see if I can get a complete log to post. -- You received this bug