[Bug 1877182] Re: Blank screen timer does not work

2020-05-07 Thread mohamed moursi
Attached is 'journalctl -b 0' log after getting the issue ** Attachment added: "journelctl" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1877182/+attachment/5368068/+files/journelctl -- You received this bug notification because you are a member of Ubuntu Bugs, which is

[Bug 1877182] Re: Blank screen timer does not work

2020-05-07 Thread mohamed moursi
apport information ** Tags added: apport-collected ** Description changed: It just does not work if I set it to never or to 15 MIN it does not work it is stuck at one min ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu

[Bug 1877182] Re: Blank screen timer does not work

2020-05-07 Thread mohamed moursi
Hello Daniel, I mean that the screen turns off after one min of inactivity whether the value is set for 15 min or even never. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1877182 Title: Blank

[Bug 1877182] Re: Blank screen timer does not work

2020-05-07 Thread mohamed moursi
Hello Daniel, Maybe I was not clear enough, the problem is that the screen does not stay awake, so I do not guess that disconnecting devices would solve the problem. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1877182] Re: Blank screen timer does not work

2020-05-06 Thread Daniel van Vugt
Please also: 1. Clarify what "it is stuck at one min" means. 2. Try disconnecting (like mice) or disabling (like Bluetooth) various devices to see if any are generating events that keep the machine awake. -- You received this bug notification because you are a member of Ubuntu Bugs, which is

[Bug 1877182] Re: Blank screen timer does not work

2020-05-06 Thread Sebastien Bacher
could you also add your 'journalctl -b 0' log after getting the issue while indicating at what time the screen turned off? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1877182 Title: Blank screen

[Bug 1877182] Re: Blank screen timer does not work

2020-05-06 Thread Sebastien Bacher
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1877182 When reporting bugs in the future please use apport by using 'ubuntu- bug' and