Public bug reported: After updating to Ubuntu 20.04. I was unable to print via my HP Officejet Pro 6830 printer via WLAN and via USB.
I managed to get the printer running via WLAN by going to CUPS (In Browser: http://localhost:631), deleting the stalled printer jobs and deleting the printers via cups. Afterwards I added the printer connected via WLAN using the command-line tool hp-setup. This was successfull. However, when adding the same printer with hp-setup connected via USB, the connection failed with the error message "Unable to communicate with the device. Please check the device and try again.". The device is connected to my PC via WLAN and USB. There is no problem. I had expected that the usb printer driver for my hp Officejet Pro 6830 got installed and afterwards successfull printing is possible. $ lsb_release -rd Description: Ubuntu 20.04.1 LTS Release: 20.04 apt-cache policy hplip hplip: Installiert: 3.20.3+dfsg0-2 Installationskandidat: 3.20.3+dfsg0-2 Versionstabelle: *** 3.20.3+dfsg0-2 500 500 http://de.archive.ubuntu.com/ubuntu focal/main amd64 Packages 100 /var/lib/dpkg/status apt-cache policy cups cups: Installiert: 2.3.1-9ubuntu1.1 Installationskandidat: 2.3.1-9ubuntu1.1 Versionstabelle: *** 2.3.1-9ubuntu1.1 500 500 http://de.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages 500 http://de.archive.ubuntu.com/ubuntu focal-security/main amd64 Packages 100 /var/lib/dpkg/status 2.3.1-9ubuntu1 500 500 http://de.archive.ubuntu.com/ubuntu focal/main amd64 Packages ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: hplip 3.20.3+dfsg0-2 ProcVersionSignature: Ubuntu 5.4.0-47.51-lowlatency 5.4.55 Uname: Linux 5.4.0-47-lowlatency x86_64 ApportVersion: 2.20.11-0ubuntu27.8 Architecture: amd64 CasperMD5CheckResult: skip CupsErrorLog: E [16/Sep/2020:22:07:23 +0200] [Job 18] File \'\' not found W [16/Sep/2020:23:04:33 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'Officejet_Pro_6830_TH5666228Z0611_-Gray..\' already exists W [16/Sep/2020:23:04:33 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'Officejet_Pro_6830_TH5666228Z0611_-DeviceN..\' already exists E [16/Sep/2020:23:06:31 +0200] [Job 19] Der Druckauftrag wurde nicht angenommen. CurrentDesktop: ubuntu:GNOME Date: Wed Sep 16 23:12:23 2020 InstallationDate: Installed on 2019-10-23 (329 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lpstat: device for HP_Officejet_Pro_6830_7F02D1_: implicitclass://HP_Officejet_Pro_6830_7F02D1_/ device for Officejet_Pro_6830: hp:/usb/Officejet_Pro_6830?serial=TH5666228Z0611 device for Officejet_Pro_6830_fax: hpfax:/usb/Officejet_Pro_6830?serial=TH5666228Z0611 device for Officejet_Pro_6830_TH5666228Z0611_: implicitclass://Officejet_Pro_6830_TH5666228Z0611_/ MachineType: LENOVO 2349FS4 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Officejet_Pro_6830_fax.ppd', '/etc/cups/ppd/Officejet_Pro_6830_TH5666228Z0611_.ppd', '/etc/cups/ppd/Officejet_Pro_6830.ppd', '/etc/cups/ppd/HP_Officejet_Pro_6830_7F02D1_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Officejet_Pro_6830_fax.ppd: Permission denied grep: /etc/cups/ppd/Officejet_Pro_6830_TH5666228Z0611_.ppd: Permission denied grep: /etc/cups/ppd/Officejet_Pro_6830.ppd: Permission denied grep: /etc/cups/ppd/HP_Officejet_Pro_6830_7F02D1_.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-47-lowlatency root=UUID=4e553931-2567-4bbd-a4d0-a2566cce0c66 ro quiet splash vt.handoff=7 SourcePackage: hplip UpgradeStatus: Upgraded to focal on 2020-04-26 (143 days ago) dmi.bios.date: 03/08/2013 dmi.bios.vendor: LENOVO dmi.bios.version: G1ET93WW (2.53 ) dmi.board.asset.tag: Not Available dmi.board.name: 2349FS4 dmi.board.vendor: LENOVO dmi.board.version: Not Defined dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG1ET93WW(2.53):bd03/08/2013:svnLENOVO:pn2349FS4:pvrThinkPadT430:rvnLENOVO:rn2349FS4:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.family: ThinkPad T430 dmi.product.name: 2349FS4 dmi.product.sku: LENOVO_MT_2349 dmi.product.version: ThinkPad T430 dmi.sys.vendor: LENOVO ** Affects: hplip (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug focal -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895896 Title: HP Officejet Pro 6830 can not be connected via USB To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1895896/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
