[Bug 1933118] Re: Screen freeze
Thanks for all that. It appears to be a kernel crash which at least indirectly looks related to the Nvidia driver version 390. ** Summary changed: - Screen freeze + [nvidia] Screen freeze ** Package changed: gnome-shell (Ubuntu) => nvidia-graphics-drivers-390 (Ubuntu) ** Changed in: nvidia-graphics-drivers-390 (Ubuntu) Status: Incomplete => New ** Also affects: linux-hwe-5.8 (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1933118 Title: [nvidia] Screen freeze To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-5.8/+bug/1933118/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1933118] Re: Screen freeze
And it occurred a second time, just a few minutes after I posted the previous message. in case it is useful, I attach the output from dmesg created while the UI was frozen, also the Xorg.log and another copy of the output from journalctl -b-1 > prevboot.txt Again the freeze corresponded with a movement of the USB external mouse. ** Attachment added: "zip contains dmesg, Xorg.0.log and prevboot.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1933118/+attachment/5506992/+files/info.zip -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1933118 Title: Screen freeze To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1933118/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1933118] Re: Screen freeze
As requested I am adding the output from journalctl -b-1 > prevboot.txt Just to add some further info: * I reinstalled my Ubuntu system yesterday back to the same version (my wifi and bluetooth were not working and I could find no way to get them back, so this freeze has happened with a standard install of 20.04 LTS downloaded and installed yesterday afternoon and otherwise is working normally. * The freeze happened immediately after I installed and used Microsoft Teams (64 bit). That might be a coincidence. * The freeze often happens as I move the mouse from my external monitor to my main (laptop) screen. ** Attachment added: "This is the output from journalctl -b-1 > prevboot.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1933118/+attachment/5506986/+files/prevboot.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1933118 Title: Screen freeze To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1933118/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1933118] Re: Screen freeze
1. Look in /var/crash for crash files There are files in /var/crash but dated June 15 2021, one from _usr_lib_slack_slack and one from _opt_google_chrome_chrome. Nothing from 21 June (yesterday) when the issue last happened. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID There is nothing recent reported on that page. The most recent reports correspond to the Slack (https://errors.ubuntu.com/oops/0b7133f8-cdfb-11eb-9cf8-fa163ee63de6) and Chrome (https://errors.ubuntu.com/oops/1277eade-cdfb-11eb-a58b-fa163e983629) issues from June 15. There is an older gnome-shell error dated 2021-05-21 16:05 with this link: https://errors.ubuntu.com/oops/3373e2ec-ba4b- 11eb-9041-fa163e102db1 and also an even earlier gnome-shell error dated 2021-03-23 14:03 with this link https://errors.ubuntu.com/oops/0bcaf4d6-8be6-11eb-93be-fa163e6cac46 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. I have applied that work around and will follow that advice. * Next time the problem happens, wait 10 seconds, reboot and then run: The next time the issue happens i will attach the output from journalctl. * Check the 'Extensions' app to ensure you don't have any extensions other than the three Ubuntu extensions The only three extensions reported are "Desktop Icons", "Ubuntu AppIndicators", and "Ubuntu Dock" -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1933118 Title: Screen freeze To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1933118/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1933118] Re: Screen freeze
Please also: * Check the 'Extensions' app to ensure you don't have any extensions other than the three Ubuntu extensions. Any others should be removed, then log in again. * Next time the problem happens, wait 10 seconds, reboot and then run: journalctl -b-1 > prevboot.txt and attach the resulting text file here. ** Tags added: nvidia -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1933118 Title: Screen freeze To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1933118/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
