[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-02-07 Thread Peter Maffter
The following devices are breaking away after connecting the scanner
(compared lsusb -v -v -v before and afterwards):

Bus 002 Device 003: ID 05e3:0612 Genesys Logic, Inc.
idVendor   0x05e3 Genesys Logic, Inc.

Bus 002 Device 002: ID 05e3:0612 Genesys Logic, Inc. 
  idVendor   0x05e3 Genesys Logic, Inc.

Bus 001 Device 003: ID 1038:1122 SteelSeries ApS 
  idVendor   0x1038 SteelSeries ApS

Bus 001 Device 009: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
  idVendor   0x05e3 Genesys Logic, Inc.

Bus 001 Device 006: ID 1a40:0101 Terminus Technology Inc. Hub
  idVendor   0x1a40 Terminus Technology Inc.

Bus 001 Device 007: ID 0b95:6802 ASIX Electronics Corp. 
  idVendor   0x0b95 ASIX Electronics Corp.

Bus 001 Device 004: ID 1a40:0101 Terminus Technology Inc. Hub
  idVendor   0x1a40 Terminus Technology Inc.

Bus 001 Device 002: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
  idVendor   0x05e3 Genesys Logic, Inc.

Wireless also seems to be kicked out 
Bus 001 Device 014: ID 2357:0009 
  idVendor   0x2357 
  bFunctionClass224 Wireless

Bus 001 Device 008: ID 5986:0547 Acer, Inc 
seems to be the video camera
  idVendor   0x5986 Acer, Inc
  bFunctionClass 14 Video

Bus 001 Device 005: ID 8087:0aa7 Intel Corp. 
  idVendor   0x8087 Intel Corp.
  bDeviceClass  224 Wireless
  bDeviceSubClass 1 Radio Frequency
  bDeviceProtocol 1 Bluetooth
so bluetooth is dead also. :-(

I am using a LTE/WLAN router which
is connected to USB, the connection is also lost of course.

Keyboard on USB and Logitech, Inc. Unifying Receiver for mouse
are kicked out as already written.

I have to reboot after that error.

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-02-07 Thread Peter Maffter
** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-02-07 Thread Peter Maffter
I am experiencing the same problem with a brandnew brother DS-740D scanner,
when connecting the scanner to a USB3.0 port on a MSI GE63 7RD laptop
with Ubuntu 18.04 LTS, mouse and keyboard connected to USB are dead afterwards.

touchpad and keyboard directly on the machine are still working.

On Win10 the scanner works.

journalctl | grep -7 "controller not responding"
Feb 07 14:02:26 machine5 kernel: xhci_hcd :00:14.0: Abort failed to stop 
command ring: -110
Feb 07 14:02:26 machine5 kernel: xhci_hcd :00:14.0: xHCI host controller 
not responding, assume dead
Feb 07 14:02:26 machine5 kernel: xhci_hcd :00:14.0: HC died; cleaning up
Feb 07 14:02:26 machine5 kernel: xhci_hcd :00:14.0: Timeout while waiting 
for setup device command
Feb 07 14:02:26 machine5 kernel: usb 1-3: USB disconnect, device number 2
Feb 07 14:02:26 machine5 kernel: usb 1-3.1: USB disconnect, device number 4
Feb 07 14:02:26 machine5 kernel: usb 1-3.1.3: USB disconnect, device number 7
Feb 07 14:02:26 machine5 kernel: usb 1-3.1.3.1: USB disconnect, device number 10

No "VIA Labs, Inc" USB host devices.

Linux machine5 4.15.0-167-generic #175-Ubuntu SMP Wed Jan 5 01:56:07 UTC
2022 x86_64 x86_64 x86_64 GNU/Linux

So having a brandnew scanner and not getting it to work because of Ubuntu is 
quite a new experience.
:-/

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-31 Thread Jazz
@mruffell I tried to boot your custom kernel, but could not because of
an invalid signature. Seems to be because of secure boot, but I don't
know how to workaround this.

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  Almost all USB ports suddenly stopped working; unbootable

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-27 Thread Isaac True
This problem seems to occur very randomly for me on 20.04 with the 5.13
HWE kernel (5.13.0-27-generic). Here's the relevant dmesg from after the
problem occurs:

[1.751416] wacom 0003:056A:00EC.0002: hidraw0: USB HID v1.10 Mouse [Tablet 
ISD-V4] on usb-:00:1d.0-1.8/input0
[6.738809] usb 3-3: device descriptor read/8, error -110
[6.846682] usb 3-3: new SuperSpeed USB device number 2 using xhci_hcd
[   12.114819] usb 3-3: device descriptor read/8, error -110
[   12.358687] usb 2-4: new full-speed USB device number 3 using xhci_hcd
[   12.508071] usb 2-4: New USB device found, idVendor=8087, idProduct=07dc, 
bcdDevice= 0.01
[   12.508086] usb 2-4: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[   12.598690] usb 2-3.2: new high-speed USB device number 4 using xhci_hcd
[   12.711168] usb 2-3.2: New USB device found, idVendor=1a40, idProduct=0101, 
bcdDevice= 1.00
[   12.711184] usb 2-3.2: New USB device strings: Mfr=0, Product=1, 
SerialNumber=0
[   12.711190] usb 2-3.2: Product: USB 2.0 Hub [MTT]
[   12.712162] hub 2-3.2:1.0: USB hub found
[   12.712243] hub 2-3.2:1.0: 4 ports detected
[   23.002688] xhci_hcd :00:14.0: Abort failed to stop command ring: -110
[   23.002707] xhci_hcd :00:14.0: xHCI host controller not responding, 
assume dead
[   23.002744] xhci_hcd :00:14.0: HC died; cleaning up
[   23.002767] clocksource: timekeeping watchdog on CPU0: Marking clocksource 
'tsc' as unstable because the skew is too large:
[   23.002771] clocksource:   'acpi_pm' wd_now: af831a 
wd_last: a565c0 mask: ff
[   23.002775] clocksource:   'tsc' cs_now: 10bdde5e61 
cs_last: e237c090a mask: 
[   23.002778] tsc: Marking TSC unstable due to clocksource watchdog
[   23.002791] xhci_hcd :00:14.0: Timeout while waiting for setup device 
command
[   23.002798] xhci_hcd :00:14.0: Error while assigning device slot ID
[   23.002801] xhci_hcd :00:14.0: Max number of devices this xHCI host 
supports is 32.
[   23.002805] usb 2-3.2-port1: couldn't allocate usb_device
[   23.003022] TSC found unstable after boot, most likely due to broken BIOS. 
Use 'tsc=unstable'.
[   23.003024] sched_clock: Marking unstable (23002093033, 
928871)<-(23061485899, -58464196)
[   23.003286] clocksource: Checking clocksource tsc synchronization from CPU 2.
[   23.003348] clocksource: Switched to clocksource acpi_pm
[   23.418688] usb 3-3: device not accepting address 3, error -108
[   23.418792] usb usb3-port3: attempt power cycle
[   23.418799] usb usb3-port3: failed to disable port power
[   23.418804] usb usb3-port3: couldn't allocate usb_device
[   23.418855] usb usb2-port5: couldn't allocate usb_device
[   23.418902] usb 2-3: USB disconnect, device number 2
[   23.418909] usb 2-3.2: USB disconnect, device number 4
[   23.419931] usb 2-4: USB disconnect, device number 3

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-12 Thread Matthew Ruffell
Hi @dgatwood, @ja,

The test kernels have finished building and are ready for you to try.

Like I said before, they are 5.11.0-44-generic for Focal HWE and
Hirsute, and 5.13.0-23-generic for Impish, with just the one commit
reverted:

commit 5caa90d5fedfcdf57a42c272896cfd0ef6b5c667
commit-upstream: 5255660b208aebfdb71d574f3952cf48392f4306
Author: Jonathan Bell 
Date: Fri Oct 8 12:25:44 2021 +0300
Subject: xhci: add quirk for host controllers that don't update endpoint DCS
Link: 
https://github.com/torvalds/linux/commit/5255660b208aebfdb71d574f3952cf48392f4306

Let's see if this is the commit which is causing you issues. Could you
please install a test kernel and let me know if your USB ports work
again?

Please note, these test packages are NOT SUPPORTED by Canonical and are
for TEST PURPOSES ONLY. ONLY install in a dedicated test environment.

Instructions to install:
1) sudo add-apt-repository ppa:mruffell/lp1956849-test
2) sudo apt update

For Focal HWE and Hirsute users:
3) sudo apt install linux-image-unsigned-5.11.0-44-generic 
linux-modules-5.11.0-44-generic linux-modules-extra-5.11.0-44-generic 
linux-headers-5.11.0-44-generic
For Impish users:
3) sudo apt install linux-image-unsigned-5.13.0-23-generic 
linux-modules-5.13.0-23-generic linux-modules-extra-5.13.0-23-generic 
linux-headers-5.13.0-23-generic

4) sudo reboot
5) uname -rv
Focal:
5.11.0-44-generic #48~20.04.2+TEST1956849v20220112b1-Ubuntu SMP Wed Jan 12 
02:26:0
Hirsute:
5.11.0-44-generic #48+TEST1956849v20220112b1-Ubuntu SMP Wed Jan 12 02:31:07 UTC 
20
Impish:
5.13.0-23-generic #23+TEST1956849v20220112b1-Ubuntu SMP Wed Jan 12 02:37:08 UTC 
20

If you are asked to abort the current kernel removal, say no.

You may need to change your grub config to boot the correct kernel. You
can follow these instructions to do that:
https://paste.ubuntu.com/p/WGpCWTPyTj/

Please make sure the uname is correct on boot. Sometimes newer kernels
get pulled in due to metapackage dependencies not liking the linux-
image-unsigned package.

Let me know if your USB ports start to work again. If they do, we can
revert the commit in the Ubuntu kernels, and go and report the issue
upstream and get it fixed. If it doesn't, then we will need to do some
more tests to try find the commit which introduced the regression.

Thanks,
Matthew

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-11 Thread Matthew Ruffell
Hi @dgatwood, @ja,

I think we should try a test kernel with the VIA chipset changes
reverted, to see if it is the commit causing you issues.

I have a couple of test kernels based on 5.11.0-44-generic for Focal HWE
and Hirsute, and 5.13.0-23-generic for Impish currently building, and
they have the below commit reverted:

commit 5caa90d5fedfcdf57a42c272896cfd0ef6b5c667
commit-upstream: 5255660b208aebfdb71d574f3952cf48392f4306
Author: Jonathan Bell 
Date: Fri Oct 8 12:25:44 2021 +0300
Subject: xhci: add quirk for host controllers that don't update endpoint DCS
Link: 
https://github.com/torvalds/linux/commit/5255660b208aebfdb71d574f3952cf48392f4306

Its building in
https://launchpad.net/~mruffell/+archive/ubuntu/lp1956849-test and will
be ready in a few hours, although I will post proper instructions on how
to install the test kernel tomorrow.

I will write back once the kernels have finished building, and I have
had a chance to boot test them.

Thanks,
Matthew

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-10 Thread Jazz
Yes, I have "VIA Labs, Inc. Hub" device:

Bus 002 Device 010: ID 2109:2811 VIA Labs, Inc. Hub
Device Descriptor:
  bLength18
  bDescriptorType 1
  bcdUSB   2.10
  bDeviceClass9 Hub
  bDeviceSubClass 0 
  bDeviceProtocol 1 Single TT
  bMaxPacketSize064
  idVendor   0x2109 VIA Labs, Inc.
  idProduct  0x2811 Hub
  bcdDevice   90.90
  iManufacturer   1 VIA Labs, Inc. 
  iProduct2 USB2.0 Hub 
  iSerial 0 
  bNumConfigurations  1
  Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength   0x0019
bNumInterfaces  1
bConfigurationValue 1
iConfiguration  0 
bmAttributes 0xe0
  Self Powered
  Remote Wakeup
MaxPower0mA
Interface Descriptor:
  bLength 9
  bDescriptorType 4
  bInterfaceNumber0
  bAlternateSetting   0
  bNumEndpoints   1
  bInterfaceClass 9 Hub
  bInterfaceSubClass  0 
  bInterfaceProtocol  0 Full speed (or root) hub
  iInterface  0 
  Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81  EP 1 IN
bmAttributes3
  Transfer TypeInterrupt
  Synch Type   None
  Usage Type   Data
wMaxPacketSize 0x0001  1x 1 bytes
bInterval  12

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-10 Thread dgatwood
Also attached lsusb output from a working kernel for comparison.  And
yes, it looks like this is a VIA-chipset-specific regression.

I stand corrected about the Mac's built-in USB-C ports.  Those don't
work even after rolling back the kernel to the previous version.  I'll
file a separate bug for that.


** Attachment added: "lsusb -v from working kernel.txt"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1956849/+attachment/5553000/+files/lsusb%20-v%20from%20working%20kernel.txt

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-10 Thread dgatwood
** Attachment added: "lsusb -v -v -v"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1956849/+attachment/5552994/+files/lsusb.txt

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-09 Thread Matthew Ruffell
Hi @dgatwood, @Jazz. I took a look at the USB patches that landed
between 5.11.0-41-generic and 5.11.0-44-generic in the Focal HWE tree:

https://paste.ubuntu.com/p/mfJCw5XmBv/

One commit which I thought was interesting was:

commit 5caa90d5fedfcdf57a42c272896cfd0ef6b5c667
commit-upstream: 5255660b208aebfdb71d574f3952cf48392f4306
Author: Jonathan Bell 
Date:   Fri Oct 8 12:25:44 2021 +0300
Subject: xhci: add quirk for host controllers that don't update endpoint DCS
Link: 
https://github.com/torvalds/linux/commit/5255660b208aebfdb71d574f3952cf48392f4306

I took a look at the Amazon B08PF8XR73 card you have:

https://www.amazon.com/YEELIYA-PCI-7-Port-USB-C-USB/dp/B08PF8XR73

The page mentions "Advanced Dual Chip Uses Fresco Logic 1100 +VL820 dual
chips".

The above commit is a quirk for VIA VL8xx chipsets, and looking at the
code:

if (pdev->vendor == PCI_VENDOR_ID_VIA && pdev->device == 0x3483) {
xhci->quirks |= XHCI_LPM_SUPPORT;
xhci->quirks |= XHCI_EP_CTX_BROKEN_DCS;
}

It was applied to PCI_VENDOR_ID_VIA && pdev->device == 0x3483. Looking
these up:

https://devicehunt.com/view/type/pci/vendor/1106/device/3483

We see that the VL820 is listed:

VX800/820-Series PCI-Express Root Port 1

So this new piece of code would apply to your PCIe card.

There was a similar bug filed a few days ago:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1956542

Looking at the lsusb output, they are also using a VIA Labs VL813 Hub,
and USB 3 no longer works.

Bus 003 Device 056: ID 2109:2813 VIA Labs, Inc. VL813 Hub

In this case though, the VL813 is under a different vendor and device
ID, and the code in that commit would not apply:

https://devicehunt.com/view/type/usb/vendor/2109/device/2813

Since its 0x2813 and not 0x3483.

Still, this is very interesting.

@Jazz, does your system have any "VIA Labs, Inc" USB host devices? Check
"lsusb -v".

Note that the commit was also present in 5.13.0-23-generic on Impish,
but is not in 5.13.0-22-generic.

@dgatwood, could you please collect "lsusb -v" as well, and maybe try
5.11.0-41-generic?

Thanks,
Matthew

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-09 Thread Heitor Alves de Siqueira
@dgatwood would you be able to upload kernel logs and lsusb output from
the -44 kernel? From what you're describing it seems like a possible
issue with host controllers, but it's hard to tell without looking at
what is going in the kernel.

You can use `apport-collect 1956849` to upload relevant data directly to
this LP bug.

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-09 Thread dgatwood
-38 was fine.

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-09 Thread Jazz
I had the same issue, also with 5.11.0-44-generic, reverting to kernel
5.11.0-41-generic fixes it. Prior to this I upgraded from Ubuntu 21.04
to 21.10 and no USB port worked, with kernel 5.13.0-23-generic.

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-09 Thread Aaron
What kernel version did you have to revert to? I'm also experiencing
this bug

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[Bug 1956849] Re: Almost all USB ports suddenly stopped working; unbootable

2022-01-08 Thread dgatwood
Reported by another person yesterday:

https://askubuntu.com/questions/1385823/some-usb-ports-suddenly-stop-
working-not-only-mouse-keyboard

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