Public bug reported:
Binary package hint: ubuntu-docs
Ubuntu 9.04, all updates installed
During Canonical user testing, one test subject followed this path in trying to
change the desktop background:
1. opened "Places" > "Desktop"
2. chose "File System", then "Documents" in the resulting file manager window
3. double-clicked on "Desktop"
4. chose "Edit" > "Backgrounds and Emblems..." > "Add a New Pattern...",
"Cancel", "Add a New Pattern...", "Desktop" (in the file picker), "Cancel",
"Help"
5. started reading the help, even confirming that it was helpful ("yeah, I
just got to figure it out"), but did not finish reading it or follow its
instructions
6. chose "Add a New Pattern..." again, and tried to drag one of the images in
the list to "Desktop" in the filepicker sidebar ("I was thinking you could drag
it to the folders")
7. started reading the help again, but again didn't finish
8. dragged one of the patterns in the list into the "Documents" window, which
changed just the background of that window
9. chose "Edit" > "Backgrounds and Emblems..." again, but it stayed behind the
filepicker ("it should come to the front, but it doesn't")
10. looked through "Places" ("I always go to Desktop and then 'Change
Background Picture', I think it is, but when I click Desktop here it doesn't
... Well, usually I click on My Computer, but...")
11. went into "Places" > "Desktop" again
12. tried "Places" > "Computer"
13. tried "Desktop" in the sidebar again
14. tried "Computer" in the File Browser toolbar
15. dragged a pattern from the list to the Nautilus sidebar, which added the
image to the sidebar
16. gave up.
There are many design problems that need fixing here, but it was
noticable in steps 5 and 7 that the "Changing Backgrounds" help page (a)
was too long to be effective and (b) didn't even cover what the test
subject was reasonably wanting to find out.
This could be fixed by heavily reducing the amount of text, and then
adding a cross-reference to the "Desktop Background Preferences" page
from the end of the page.
Examples of how to shorten the text:
* The entire first paragraph ("The file manager includes background patterns
... and on panels") could be deleted with zero loss of information.
* The sentence
To change the background of a window, pane, or panel, perform the
following steps:
could become
To change the background of a folder window, pane, or panel:
* "The Backgrounds and Emblems dialog is displayed. Click the Patterns button
or the Colors button..." could become "In the Backgrounds and Emblems window,
choose Patterns or Colors..."
** Affects: ubuntu-docs (Ubuntu)
Importance: Undecided
Status: New
--
Nautilus "Changing Backgrounds" help is tl;dr and doesn't cross-reference
desktop background
https://bugs.launchpad.net/bugs/394335
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