[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-22 Thread Christopher M. Penalver
Howard Cheng, this bug report is being closed due to your last comment
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1495110/comments/11
regarding this being fixed with a BIOS update. For future reference you
can manage the status of your own bugs by clicking on the current status
in the yellow line and then choosing a new status in the revealed drop
down box. You can learn more about bug statuses at
https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time
to report this bug and helping to make Ubuntu better. Please submit any
future bugs you may find.

** Changed in: linux (Ubuntu)
   Importance: Medium => Undecided

** Changed in: linux (Ubuntu)
   Status: Incomplete => Invalid

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-22 Thread Howard Cheng
Yes, it works with  3.13.0-63 after BIOS update.

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Title:
  External VGA port on laptop does not work anymore

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-18 Thread Christopher M. Penalver
Howard Cheng, so how about with the default Ubuntu kernel?

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Title:
  External VGA port on laptop does not work anymore

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-18 Thread Howard Cheng
I updated my BIOS to the latest version, and everything is now working
as far as I can tell (with 4.2-unstable).

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  External VGA port on laptop does not work anymore

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-17 Thread Howard Cheng
It may take me a while to try the BIOS update.  I am having difficulties
doing it since I don't have Windows at all on my machine (and the update
is Windows only...).

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  External VGA port on laptop does not work anymore

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-15 Thread Christopher M. Penalver
Howard Cheng, as per http://us.acer.com/ac/en/US/content/drivers an
update to your computer's buggy and outdated BIOS is available (2.11).
If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the 
output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status Confirmed.

Thank you for your understanding.

** Tags added: bios-outdated-2.11

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Title:
  External VGA port on laptop does not work anymore

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-14 Thread Joseph Salisbury
Did this issue start happening after an update/upgrade?  Was there a
prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.3 kernel[0].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".


Thanks in advance.
[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.3-rc1-unstable/

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-14 Thread Howard Cheng
I use this laptop for teaching, so the only thing I know is that it was
working in April and it's no longer working in September (I haven't
tried in between).  The reason I suspected it was the kernel was based
on a web search of similar problems (though none seems exactly the same
as mine, and most seem to say 3.16.0 fixes things).

I may not be able to get to trying a new kernel until later this week,
but I'll report when I have it done.

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-14 Thread Howard Cheng
I have trouble installing v4.3-rc1-unstable since the only debian
package available is the headers.  I have, however, tried 4.2-unstable
and the result is exactly the same as what I reported for 3.16.0.

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[Bug 1495110] Re: External VGA port on laptop does not work anymore

2015-09-14 Thread Howard Cheng
If I were to try to install an older kernel to see if I can roll back
and make it work again, what is a good version (let's say whatever is
available on 14.04 LTS around March 2015)?

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