[Bug 1620038] Re: Printing job is "completed" but nothing gets printed

2016-09-28 Thread Till Kamppeter 
Your problem is not a CUPS bug but a problem with the proprietary driver
from Brother. See these lines in error_log:

D [28/Sep/2016:16:08:11 +0100] [Job 50] 
/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W: 103: 
/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W: 
/opt/brother/Printers/DCP1610W//cupswrapper/brcupsconfig4: not found
D [28/Sep/2016:16:08:11 +0100] [Job 50] 
//opt/brother/Printers/DCP1610W//lpd/filter_DCP1610W: 60: 
//opt/brother/Printers/DCP1610W//lpd/filter_DCP1610W: 
/opt/brother/Printers/DCP1610W/lpd/rawtobr3: not found
D [28/Sep/2016:16:08:11 +0100] [Job 50] PID 9245 
(/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W) exited with no errors.

First there is the
"/opt/brother/Printers/DCP1610W//cupswrapper/brcupsconfig4: not found".
Are you sure you installed both parts of Brother's driver? The LPD
driver and the CUPS wrapper? If not, install the missing package. If you
have everything correctly installed as described by Brother, this is a
bug in Brother's driver packages.

Another bug is that the filter
/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W exits with a zero exit
status after having failed. This tell CUPS that the job succeeded and so
CUPS removes the job from the queue assuming that it got correctly
printed.

** Changed in: cups (Ubuntu)
   Status: Incomplete => Invalid

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Title:
  Printing job is "completed" but nothing gets printed

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[Bug 1620038] Re: Printing job is "completed" but nothing gets printed

2016-09-28 Thread markodd 
Here is the required error_log file.

** Attachment added: "error_log"
   
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1620038/+attachment/4750257/+files/error_log

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Title:
  Printing job is "completed" but nothing gets printed

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[Bug 1620038] Re: Printing job is "completed" but nothing gets printed

2016-09-18 Thread Till Kamppeter 
Please follow the instructions on
https://wiki.ubuntu.com/DebuggingPrintingProblems, especially the
section "CUPS error_log".


** Changed in: cups (Ubuntu)
   Status: New => Incomplete

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Title:
  Printing job is "completed" but nothing gets printed

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[Bug 1620038] Re: Printing job is "completed" but nothing gets printed

2016-09-18 Thread markodd 
** Description changed:

  OS: Xubuntu 16.04.1
  Printer Device: Brother DCP1610W
  
  My printer is not working on my desktop. I've installed both drivers
  under "printer" in the following link:
  
http://support.brother.com/g/b/downloadlist.aspx?c=as_ot=en=dcp1610w_eu_as=128
  
  The scanner works perfectly fine. I should mention that I've it working
  on my laptop with exactly the same drivers and OS. After clicking on
  "Print", the job status is "completed" but nothing gets printed. I can't
  print test pages.
+ 
+ Any idea what might be happening and I should I go about fixing this?
  
  Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before and
  after plugging my printer:
  
  [CODE]Aug 19 11:50:26 mypc kernel: [  124.382330] usblp 3-10.3:1.0: usblp1: 
USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B
  Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for 
inactivity (30s)
  Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for 
inactivity (60s)
  Aug 19 11:51:36 mypc kernel: [  193.883546] usb 3-10.3: USB disconnect, 
device number 5
  Aug 19 11:51:36 mypc kernel: [  193.883747] usblp1: removed
  Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove 
/devices/pci:00/:00:14.0/usb3/3-10/3-10.3
  Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer: 
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother 
dcp 1610w series serial e74230b5n526398
  Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue: 
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother 
dcp 1610w series serial e74230b5n526398
  Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue 
ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI
  Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer 
ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device 
was unplugged or turned off
  Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id 
ret=-1
  Aug 19 11:51:43 mypc kernel: [  200.962335] usb 3-10.3: new high-speed USB 
device number 6 using xhci_hcd
  Aug 19 11:51:43 mypc kernel: [  201.051201] usb 3-10.3: New USB device found, 
idVendor=04f9, idProduct=035b
  Aug 19 11:51:43 mypc kernel: [  201.051204] usb 3-10.3: New USB device 
strings: Mfr=0, Product=0, SerialNumber=3
  Aug 19 11:51:43 mypc kernel: [  201.051205] usb 3-10.3: SerialNumber: 
E74230B5N526398
  Aug 19 11:51:43 mypc kernel: [  201.053024] usblp 3-10.3:1.0: usblp1: USB 
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B
  Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer 
setup (-devices-pci:00-:00:14.0-usb3-3\x2d10-3\x2d10.3)...
  Aug 19 11:51:43 mypc udev-configure-printer[5285]: add 
/devices/pci:00/:00:14.0/usb3/3-10/3-10.3
  Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is 
/devices/pci:00/:00:14.0/usb3/3-10/3-10.3
  Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W 
series SERN:- serial:E74230B5N526398
  Aug 19 11:51:43 mypc kernel: [  201.078847] audit_printk_skb: 63 callbacks 
suppressed
  Aug 19 11:51:43 mypc kernel: [  201.078850] audit: type=1400 
audit(1471603903.429:118): apparmor="DENIED" operation="open" 
profile="/usr/sbin/ippusbxd" name="/etc/ld.so.preload" pid=5299 comm="ippusbxd" 
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
  Aug 19 11:51:47 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id 
ret=-1
  Aug 19 11:51:48 mypc kernel: [  206.136838] audit: type=1400 
audit(1471603908.485:119): apparmor="DENIED" operation="open" 
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-exec" 
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
  Aug 19 11:51:48 mypc kernel: [  206.137116] audit: type=1400 
audit(1471603908.485:120): apparmor="DENIED" operation="open" 
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 
comm="cups-deviced" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
  Aug 19 11:51:48 mypc kernel: [  206.140017] audit: type=1400 
audit(1471603908.489:121): apparmor="DENIED" operation="open" 
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5311 comm="ipp" 
requested_mask="r" denied_mask="r" fsuid=7 ouid=0
  Aug 19 11:51:48 mypc kernel: [  206.145184] audit: type=1400 
audit(1471603908.493:122): apparmor="DENIED" operation="open" 
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5314 comm="serial" 
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
  Aug 19 11:51:48 mypc kernel: [  206.148449] audit: type=1400 
audit(1471603908.497:123): apparmor="DENIED" operation="open" 
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5316 comm="ipps" 
requested_mask="r" denied_mask="r" fsuid=7 ouid=0
  Aug 19 11:51:48 mypc kernel: [  206.150067] audit: type=1400 
audit(1471603908.497:124): apparmor="DENIED" operation="open"