[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-26 Thread Daniel van Vugt 
*** This bug is a duplicate of bug 1727603 ***
https://bugs.launchpad.net/bugs/1727603

** This bug has been marked a duplicate of bug 1727603
   gnome-shell crashed with signal 5 in __GI___libc_free() from g_free() from 
g_key_file_parse_key_value_pair()

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Title:
  gnome-shell freezes randomly

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Re: [Bug 1725932] Re: gnome-shell freezes randomly

2017-10-25 Thread Hiruna Wijesinghe 
Hi Daniel,


After downgrading apport to the version you specified, I was able to submit
a new bug 1727603 :


https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1727603

I was notified that this report contains private information and it was
automatically selected as private. I changed the visibility to public after
going through the .txt files. Please let me know if I should change the bug
visibility back to private.


Thanks

On Thu, Oct 26, 2017 at 2:22 PM, Daniel van Vugt <
daniel.van.v...@canonical.com> wrote:

> Please try this:
>
>   https://wiki.ubuntu.com/Apport#Why_is_apport_disabled_by_default.3F
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1725932
>
> Title:
>   gnome-shell freezes randomly
>
> Status in gnome-shell package in Ubuntu:
>   Incomplete
>
> Bug description:
>   +++UBUNTU RELEASE+++
>
>   Description:  Ubuntu 17.10
>   Release:  17.10
>
>   +++PACKAGE VERSION+++
>
>   gnome-shell:
> Installed: 3.26.1-0ubuntu5
> Candidate: 3.26.1-0ubuntu5
> Version table:
>*** 3.26.1-0ubuntu5 500
>   500 http://archive.ubuntu.com/ubuntu artful-proposed/main amd64
> Packages
>   100 /var/lib/dpkg/status
>3.26.1-0ubuntu4 500
>   500 http://archive.ubuntu.com/ubuntu artful/main amd64 Packages
>
>   First found this bug when I copied some files into /opt/ via root
>   access nautilus. After clicking on another window, Ubuntu froze.
>
>   This happened again and possibly recreated by performing root
>   operations and navigating around gnome.
>
>   Here is something I found interesting in the /var/log/syslog:
>
>   Oct 22 19:03:14 hiruna-ubuntu-XPS kernel: [ 9031.695578] traps: gnome-
>   shell[1813] general protection ip:7f91e14a6de2 sp:7ffd8ed31070 error:0
>   in libgobject-2.0.so.0.5400.1[7f91e1471000+52000]
>
>   This ^ was about the time when it froze the laptop.
>
>   Also it should be noted that this keeps repeating over and over:
>
>   Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] connect method
>   Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] disconnect method
>   Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] emit method
>   Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied.  dconf will not work
> properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated 60
> times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied.  dconf will not work properly.]
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]:
> [AppIndicatorSupport-DEBUG] Reload detected, destroying old watchdog
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied.  dconf will not work
> properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated
> 568 times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied.  dconf will not work properly.]
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-session[1763]:
> gnome-session-binary[1763]: dconf-CRITICAL: unable to create file
> '/run/user/1000/dconf/user': Permission denied.  dconf will not work
> properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-session-binary[1763]:
> dconf-CRITICAL: unable to create file '/run/user/1000/dconf/user':
> Permission denied.  dconf will not work properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied.  dconf will not work
> properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated 30
> times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied.  dconf will not work properly.]
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Too many open files.  dconf will not work
> properly.
>
>
>   I will attach a syslog below.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 17.10
>   Package: gnome-shell 3.26.1-0ubuntu5
>   ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
>   Uname: Linux 4.13.0-16-generic x86_64
>   ApportVersion: 2.20.7-0ubuntu3
>   Architecture: amd64
>   CurrentDesktop: ubuntu:GNOME
>   Date: Sun Oct 22 19:18:47 2017
>   DisplayManager: gdm3
>   InstallationDate: Installed on 2017-05-24 (151 days ago)
>   InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
>   SourcePackage: gnome-shell
>   UpgradeStatus: Upgraded to artful on 2017-10-19 (2 days ago)
>
> To manage notifications about this bug go to:
>

[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-25 Thread Daniel van Vugt 
Please try this:

  https://wiki.ubuntu.com/Apport#Why_is_apport_disabled_by_default.3F

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  gnome-shell freezes randomly

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-25 Thread Daniel van Vugt 
Ugg. Sorry about that. I don't fully understand the Ubuntu policy on
that myself, but it did change over night:

  https://launchpad.net/ubuntu/+source/apport/2.20.7-0ubuntu3.1

You might have some luck by downgrading your apport packages to the
previous version first:

https://launchpad.net/ubuntu/+source/apport/2.20.7-0ubuntu3/+build/13569366

Again, sorry about that. I need to get in contact with the relevant
Canonical staff and ask what the rationale for periodically disabling
crash reports is...

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Title:
  gnome-shell freezes randomly

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-25 Thread Hiruna Wijesinghe 
Hi again,


I removed the old crash file and re-created and trapped the crash. It's not 
corrupted anymore. however, I just tried to report the bug 3 times but I keep 
getting 502 error. :/ (see attachment)

** Attachment added: "Screenshot from 2017-10-26 00-44-52.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1725932/+attachment/4994496/+files/Screenshot%20from%202017-10-26%2000-44-52.png

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Title:
  gnome-shell freezes randomly

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Re: [Bug 1725932] Re: gnome-shell freezes randomly

2017-10-24 Thread Hiruna Wijesinghe 
I will re-create the crash and try to make/upload a new file by tonight

On Wed, Oct 25, 2017 at 2:52 PM, Daniel van Vugt <
daniel.van.v...@canonical.com> wrote:

> OK, sorry to hear. Please retry, or try making a whole new .crash file?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1725932
>
> Title:
>   gnome-shell freezes randomly
>
> Status in gnome-shell package in Ubuntu:
>   Incomplete
>
> Bug description:
>   +++UBUNTU RELEASE+++
>
>   Description:  Ubuntu 17.10
>   Release:  17.10
>
>   +++PACKAGE VERSION+++
>
>   gnome-shell:
> Installed: 3.26.1-0ubuntu5
> Candidate: 3.26.1-0ubuntu5
> Version table:
>*** 3.26.1-0ubuntu5 500
>   500 http://archive.ubuntu.com/ubuntu artful-proposed/main amd64
> Packages
>   100 /var/lib/dpkg/status
>3.26.1-0ubuntu4 500
>   500 http://archive.ubuntu.com/ubuntu artful/main amd64 Packages
>
>   First found this bug when I copied some files into /opt/ via root
>   access nautilus. After clicking on another window, Ubuntu froze.
>
>   This happened again and possibly recreated by performing root
>   operations and navigating around gnome.
>
>   Here is something I found interesting in the /var/log/syslog:
>
>   Oct 22 19:03:14 hiruna-ubuntu-XPS kernel: [ 9031.695578] traps: gnome-
>   shell[1813] general protection ip:7f91e14a6de2 sp:7ffd8ed31070 error:0
>   in libgobject-2.0.so.0.5400.1[7f91e1471000+52000]
>
>   This ^ was about the time when it froze the laptop.
>
>   Also it should be noted that this keeps repeating over and over:
>
>   Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] connect method
>   Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] disconnect method
>   Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] emit method
>   Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied.  dconf will not work
> properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated 60
> times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied.  dconf will not work properly.]
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]:
> [AppIndicatorSupport-DEBUG] Reload detected, destroying old watchdog
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied.  dconf will not work
> properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated
> 568 times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied.  dconf will not work properly.]
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-session[1763]:
> gnome-session-binary[1763]: dconf-CRITICAL: unable to create file
> '/run/user/1000/dconf/user': Permission denied.  dconf will not work
> properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-session-binary[1763]:
> dconf-CRITICAL: unable to create file '/run/user/1000/dconf/user':
> Permission denied.  dconf will not work properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied.  dconf will not work
> properly.
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated 30
> times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied.  dconf will not work properly.]
>   Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Too many open files.  dconf will not work
> properly.
>
>
>   I will attach a syslog below.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 17.10
>   Package: gnome-shell 3.26.1-0ubuntu5
>   ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
>   Uname: Linux 4.13.0-16-generic x86_64
>   ApportVersion: 2.20.7-0ubuntu3
>   Architecture: amd64
>   CurrentDesktop: ubuntu:GNOME
>   Date: Sun Oct 22 19:18:47 2017
>   DisplayManager: gdm3
>   InstallationDate: Installed on 2017-05-24 (151 days ago)
>   InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
>   SourcePackage: gnome-shell
>   UpgradeStatus: Upgraded to artful on 2017-10-19 (2 days ago)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+
> bug/1725932/+subscriptions
>


-- 
[image: photo]
*Hiruna Wijesinghe*
SBCS - La Trobe University
hiruna.kawi...@gmail.com
  


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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-24 Thread Hiruna Wijesinghe 
I will re-create the crash and try to make/upload a new file by tonight

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Title:
  gnome-shell freezes randomly

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-24 Thread Daniel van Vugt 
OK, sorry to hear. Please retry, or try making a whole new .crash file?

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-24 Thread Hiruna Wijesinghe 
Hi Daniel,


When I try to report the bug, I get this error :/ (see attachment)

** Attachment added: "bugReportError.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1725932/+attachment/4993363/+files/bugReportError.png

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-24 Thread Apport retracing service 
** Tags removed: need-amd64-retrace

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-24 Thread Daniel van Vugt 
Thanks but please do:

6. Upload the crash file using this command or similar:
   ubuntu-bug /var/crash/_usr_bin_gnome-shell.1000.crash
7. Tell use the new bug ID that was created.

** Changed in: gnome-shell (Ubuntu)
   Status: New => Incomplete

** Tags added: need-amd64-retrace

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-24 Thread Hiruna Wijesinghe 
Hi Daniel,

Sorry for this late reply, I've been studying for college finals.

I followed your steps and here is the .crash file as requested.


How I was able to recreate the crash multiple times:

1. Login
2. Open terminal, run sudo nautilus
--> I get this error : 

Invalid MIT-MAGIC-COOKIE-1 keyUnable to init server: Could not connect:
Connection refused

(nautilus:4129): Gtk-WARNING **: cannot open display: :0

3. Run su, login and run nautilus
4. Navigate to /opt/
5. Open a file and close it
6. Copy that file to my non root desktop (/home/hiruna/Desktop in my case)
7. Open the file normally from the non root user 
--> Immediate freeze



** Attachment added: "_usr_bin_gnome-shell.1000.crash"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1725932/+attachment/4993038/+files/_usr_bin_gnome-shell.1000.crash

** Changed in: gnome-shell (Ubuntu)
   Status: Incomplete => New

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-23 Thread Daniel van Vugt 
We're going to need to analyse the hung gnome-shell process. Please
try to do this:

1. Install openssh-server:
   sudo apt install openssh-server
2. Using a second machine, log into the offending machine via SSH:
   ssh @ 
   where  is your username, and  is either hostname or the 
machine's IP address.
3. Reproduce the freeze.
4. From your ssh login, run:
   killall -TRAP -u $USER gnome-shell
5. Look in /var/crash for a newly created file, something like 
'_usr_bin_gnome-shell.1000.crash'
6. Upload the crash file using this command or similar:
   ubuntu-bug /var/crash/_usr_bin_gnome-shell.1000.crash
7. Tell use the new bug ID that was created.


** Changed in: gnome-shell (Ubuntu)
   Status: New => Incomplete

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[Bug 1725932] Re: gnome-shell freezes randomly

2017-10-22 Thread Hiruna Wijesinghe 
Here is a snip of the syslog where the issue occurred.

** Attachment added: "syslog_snippet_gnome-shell_freeze_bug"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1725932/+attachment/4984306/+files/syslog_snippet_gnome-shell_freeze_bug

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