[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

** Changed in: fwupd (Ubuntu Bionic)
   Status: Fix Committed => Fix Released

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Launchpad Bug Tracker]

This bug was fixed in the package fwupd - 0.9.7-2ubuntu1

---
fwupd (0.9.7-2ubuntu1) artful; urgency=medium

  * Add a delay when running TBT controller updates (LP: #1741509)

 -- Mario Limonciello   Fri, 05 Jan 2018
11:14:31 -0600

** Changed in: fwupd (Ubuntu Artful)
   Status: Fix Committed => Fix Released

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Łukasz Zemczak]

The fwupd bionic version is still blocked on bionic-proposed due to a
huge autopkgtest backlog. Seeing that the artful version got sufficient
testing (and all its ADT tests have passed), I am promoting it to
-updates conditionally before the bionic version. In the meantime,
please make sure that the bionic part of the package also migrates
successfully.

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Frederik Feichtmeier]

This works for me aswell: Ubuntu 17.10 Dell XPS 9360

Added the proposing channel in software updates and updated my system
via gnome/ubuntu software

This time the error message went away and the update of the thunderbolt
port ran successfull without any thunderbolt devide plugged into the
port! Thank you very much

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Loenders]

It works for me aswel (Ubuntu 17.10, Dell XPS 13 9360 - BIOS 2.5.0) .

Applied fwupd update using apt. 
Nothing plugged into thunderbolt port. 
Applied Thunderbolt update via Software Center.

pluggedin the DA-200, it is detected, but the VGA output does not detect the 
monitor anymore .
Ethernet, USB works, did not try the HDMI yet, will try it later today..

Might not be related to this ticket .

tried to load the PRE BIOS, but it was not allowed

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Joss Smith]

It works for me (Ubuntu 17.10, Dell XPS 13 9360).

Applied fwupd update using aptitude. Rebooted. Nothing plugged into
thunderbolt port. Applied Thunderbolt update via Software Center.

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Paolo Sonego]

It works for me as well (Ubuntu 17.10, Dell XPS 13 9360).

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Bug Watch Updater]

** Changed in: fwupd
   Status: New => Fix Released

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Jeffrey Bouter]

Worked fine for me too! (Ubuntu 17.10, Dell XPS 13 9360). Didn't even
need to have a device connected to the port. Great work, thanks for
fixing!

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Pavlo Shchelokovskyy]

+1, works for me (Ubuntu 17.10, Dell XPS 13 9360). Thanks for fixing!

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Plugaru Tudor]

I can confirm, the update finishes cleanly.

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Dariusz Gadomski]

I've just finished testing version 0.9.7-2ubuntu1.
With that version update finishes cleanly.

Thanks!

** Tags removed: verification-needed verification-needed-artful
** Tags added: verification-done verification-done-artful

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

** Description changed:

- [Impact] 
+ [Impact]
  Thunderbolt updates posted to LVFS fail to install
  
  [Test Case]
  On an XPS 9360 (Only system currently published with TBT FW update).
+ 0) Restart fwupd.service or restart machine.
  1) fwupdmgr refresh
  2) fwupdmgr update
  3) Observe no errors
  
  If TBT update already applied, please manually download from LVFS and follow 
these steps
  1) fwupdmgr install  --allow-reinstall
  
  [Regression potential]
  Low, only affects Dell machines
  
  [Other info]
  fwupd 0.9.7 has support for doing thunderbolt firwmare updates.
  Thunderbolt controllers will go to sleep if not in use (No TBT device 
connected).
  fwupd 0.9.7 has a special way to wake up dell TBT controllers, that's where 
this problem is.
  It doesn't happen if TBT device connected when update is run
  fwupd 1.0.2 (in bionic) will not be affected.  it wakes TBT controller using 
a different interface over WMI

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Łukasz Zemczak]

Hello Mario, or anyone else affected,

Accepted fwupd into artful-proposed. The package will build now and be
available at https://launchpad.net/ubuntu/+source/fwupd/0.9.7-2ubuntu1
in a few hours, and then in the -proposed repository.

Please help us by testing this new package.  See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how
to enable and use -proposed.Your feedback will aid us getting this
update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested and change the tag from
verification-needed-artful to verification-done-artful. If it does not
fix the bug for you, please add a comment stating that, and change the
tag to verification-failed-artful. In either case, without details of
your testing we will not be able to proceed.

Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification .  Thank you in
advance!

** Changed in: fwupd (Ubuntu Bionic)
   Status: Fix Released => Fix Committed

** Changed in: fwupd (Ubuntu Artful)
   Status: In Progress => Fix Committed

** Tags added: verification-needed verification-needed-artful

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Łukasz Zemczak]

Switched bionic to Fix Committed as it's still in bionic-proposed (not
migrating due to non-x86 builders being disabled). Approved the artful
upload.

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

** Changed in: fwupd (Ubuntu Bionic)
   Status: Invalid => Fix Released

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

Since I've gotten successful confirmation I've deleted the PPA.  So this
will need archive admin to accept the upload into proposed.

When archive admin who will look at this, FYI please use my second
upload, I accidentally dput wrong one the first time that didn't include
patch (it will be obvious during review).

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Bug Watch Updater]

** Changed in: fwupd
   Status: Unknown => New

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

I've got a successful confirmation from someone on the Github issue.  As such 
I've uploaded an SRU to xenial-proposed.  It will be waiting for an archive 
admin to ack it.
Once it's landed in the xenial proposed archive it will need someone else to 
verify it too.


** Changed in: fwupd (Ubuntu Artful)
   Status: Confirmed => In Progress

** Bug watch added: github.com/dell/thunderbolt-nvm-linux/issues #8
   https://github.com/dell/thunderbolt-nvm-linux/issues/8

** Also affects: fwupd via
   https://github.com/dell/thunderbolt-nvm-linux/issues/8
   Importance: Unknown
   Status: Unknown

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Jeffrey Bouter]

I indeed do not have the update installed. It was last updated 2 hours
ago, and thought that was the fix. I'll wait for the update in the PPA
to complete, and then re-run the process.

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Re: [Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

It looks like the build isn't finished so unless you manually built you
don't have it installed

On Fri, Jan 5, 2018, 14:11 Mario Limonciello  wrote:

> Can you confirm you restarted fwupd after upgrading?
>
> Fwupd verbose log would be useful too.
>
> On Fri, Jan 5, 2018, 14:10 Launchpad Bug Tracker <
> 1741...@bugs.launchpad.net> wrote:
>
>> Status changed to 'Confirmed' because the bug affects multiple users.
>>
>> ** Changed in: fwupd (Ubuntu Artful)
>>Status: New => Confirmed
>>
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>> report.
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>>
>> Title:
>>   Thunderbolt updates on Dell systems fail to apply if nothing connected
>>
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Re: [Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

Can you confirm you restarted fwupd after upgrading?

Fwupd verbose log would be useful too.

On Fri, Jan 5, 2018, 14:10 Launchpad Bug Tracker <1741...@bugs.launchpad.net>
wrote:

> Status changed to 'Confirmed' because the bug affects multiple users.
>
> ** Changed in: fwupd (Ubuntu Artful)
>Status: New => Confirmed
>
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> Title:
>   Thunderbolt updates on Dell systems fail to apply if nothing connected
>
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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Jeffrey Bouter]

I've tried the fix supplied, but that keeps resulting in the same error.
This is with a USB-C dongle connected, and a mouse connected to the
dongle.

jeffrey@w0lf ~ $ sudo fwupdmgr install 
eac3961ba9bd466f6e34d9276c27d524395d7c3c-NN1TN_NVM21.00.cab 
Decompressing… [-   ]
could not find thunderbolt device at 
/sys/devices/pci:00/:00:1c.0/:01:00.0/:02:00.0/:03:00.0/domain0/0-0

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: fwupd (Ubuntu Artful)
   Status: New => Confirmed

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

Here is the fix for the issue:
https://github.com/hughsie/fwupd/commit/11290ab0bafba273cfb2764875152ba9a4093035

it will be merged into 0.9.x branch after confirmation that it fixes the
issue.

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[Bug 1741509] Re: Thunderbolt updates on Dell systems fail to apply if nothing connected

[Mario Limonciello]

Here is a PPA with the fix for testing until the SRU process is started:
https://launchpad.net/~superm1/+archive/ubuntu/lp1741509

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