[Bug 1927029] Re: ua attach command fails
** Changed in: ubuntu-advantage-tools (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Tried the cloud-init steps above on an instance and it worked; also restarting a server fixed it, 'ua attach' reports as attached and 'ua status' shows the enabled services. I'll reach out to support to revoke the existing UA token. Thanks for the help, this can be closed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
How do I revoke the token? I never typed it in, the livepatch enable was probably done as part of the "sudo ua attach $TOKEN" command, where I used our token. I don't see any livepatch token in our Ubuntu Advantage account, just for UA. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Hi Alex, I think this error is happening because cloud-init has not fully run. I think rebooting the machines would be enough to handle that issue. But if you don't want to do that, you can restart cloud-init manually by running: DI_LOG=stderr /usr/lib/cloud-init/ds-identify --force cloud-init clean --logs cloud-init init --local cloud-init init > /dev/null cloud-init modules --mode=config cloud-init modules --mode=final cloud-init status --wait --long This will run all of the cloud-init modules. Let me know if that fix it. Also, regarding the token, you will need to revoke it unfortunately :( -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Hope the long string after "Ran cmd: /snap/bin/canonical-livepatch enable $LONG_STRING" in the log above is not sensitive, if it is can someone please remove it? Just noticed it, sorry. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
I take that back, on to something else:
$ sudo ua detach
Detach will disable the following services:
esm-infra
livepatch
Are you sure? (y/N) y
Updating package lists
This machine is now detached.
$ sudo ua attach
Enabling default service esm-infra
Updating package lists
UA Infra: ESM enabled
Enabling default service livepatch
Canonical livepatch enabled.
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools
Excerpt from the ubuntu-advantage.log file:
2021-05-13 14:49:53,778 - util.py:(414) [DEBUG]: Reading file:
/var/lib/ubuntu-advantage/status.json
2021-05-13 14:49:53,779 - config.py:(357) [DEBUG]: File does not exist:
/var/lib/ubuntu-advantage/status.json
2021-05-13 14:49:53,779 - config.py:(357) [DEBUG]: File does not exist:
/var/lib/ubuntu-advantage/status.json
2021-05-13 14:49:53,784 - util.py:(414) [DEBUG]: Reading file:
/var/lib/ubuntu-advantage/private/machine-token.json
2021-05-13 14:49:53,784 - util.py:(414) [DEBUG]: Reading file:
/var/lib/ubuntu-advantage/private/machine-token.json
2021-05-13 14:49:53,885 - util.py:(572) [DEBUG]: Ran cmd: apt-cache policy, rc:
0 stderr: b''
2021-05-13 14:49:53,885 - util.py:(572) [DEBUG]: Ran cmd: apt-cache policy, rc:
0 stderr: b''
2021-05-13 14:49:53,887 - util.py:(414) [DEBUG]: Reading file:
/var/lib/ubuntu-advantage/notices.json
2021-05-13 14:49:53,887 - util.py:(414) [DEBUG]: Reading file:
/var/lib/ubuntu-advantage/notices.json
2021-05-13 14:49:53,888 - util.py:(646) [DEBUG]: Writing file:
/var/lib/ubuntu-advantage/notices.json
2021-05-13 14:49:53,888 - util.py:(646) [DEBUG]: Writing file:
/var/lib/ubuntu-advantage/notices.json
2021-05-13 14:49:53,888 - config.py:(672) [DEBUG]: Using UA client
configuration file at /etc/ubuntu-advantage/uaclient.conf
2021-05-13 14:49:53,888 - config.py:(672) [DEBUG]: Using UA client
configuration file at /etc/ubuntu-advantage/uaclient.conf
2021-05-13 14:49:53,889 - util.py:(414) [DEBUG]: Reading file:
/etc/ubuntu-advantage/uaclient.conf
2021-05-13 14:49:53,889 - util.py:(414) [DEBUG]: Reading file:
/etc/ubuntu-advantage/uaclient.conf
2021-05-13 14:49:54,176 - contract.py:(274) [ERROR]: Unexpected error
processing contract delta for fips: {'entitlement': {'entitled': True,
'affordances': {'architectures': ['amd64', 'ppc64el', 'ppc64le', 's390x',
'x86_64'], 'series': ['xenial', 'bionic']}, 'type': 'fips', 'obligations':
{'enableByDefault': False}, 'directives': {'aptKey': '',
'additionalPackages': ['ubuntu-fips'], 'suites': ['xenial', 'bionic'],
'aptURL': 'https://esm.ubuntu.com/fips'}}}
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 260, in
process_entitlements_delta
series_overrides=series_overrides,
File "/usr/lib/python3/dist-packages/uaclient/contract.py", line 330, in
process_entitlement_delta
orig_access, deltas, allow_enable=allow_enable
File "/usr/lib/python3/dist-packages/uaclient/entitlements/repo.py", line
202, in process_contract_deltas
if super().process_contract_deltas(orig_access, deltas, allow_enable):
File "/usr/lib/python3/dist-packages/uaclient/entitlements/base.py", line
447, in process_contract_deltas
can_enable = self.can_enable(silent=True)
File "/usr/lib/python3/dist-packages/uaclient/entitlements/base.py", line
166, in can_enable
applicability_status, details = self.applicability_status()
File "/usr/lib/python3/dist-packages/uaclient/entitlements/base.py", line
263, in applicability_status
for error_message, functor, expected_result in self.static_affordances:
File "/usr/lib/python3/dist-packages/uaclient/entitlements/fips.py", line
267, in static_affordances
static_affordances = super().static_affordances
File "/usr/lib/python3/dist-packages/uaclient/entitlements/fips.py", line
113, in static_affordances
cloud_id = get_cloud_type() or ""
File "/usr/lib/python3/dist-packages/uaclient/config.py", line 735, in new_f
return f()
File "/usr/lib/python3/dist-packages/uaclient/clouds/identity.py", line 65,
in get_cloud_type
out, _err = util.subp(["cloud-id"])
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 608, in subp
out, err = _subp(args, rcs, capture, timeout, env=env)
File "/usr/lib/python3/dist-packages/uaclient/util.py", line 565, in _subp
stderr=err.decode("utf-8"),
uaclient.util.ProcessExecutionError: Failed running command 'cloud-id'
[exit(1)]. Message: ERROR: File not found '/run/cloud-init/instance-data.json'.
Provide a path to instance data json file using --instance-data
2021-05-13 14:49:54,176 - contract.py:(274) [ERROR]: Unexpected error
processing contract delta for fips: {'entitlement': {'entitled': True,
'affordances': {'architectures': ['amd64', 'ppc64el', 'ppc64le',
[Bug 1927029] Re: ua attach command fails
I installed cloud-init version 21.1-19-gbad84ad4-0ubuntu1~16.04.2 on all the instances that had the issue, and things are now fine. No idea why they were stuck with the old cloud-init version, I'll look into that. Thanks for the help, -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
$ cloud-init --version cloud-init 0.7.8 Can you give us more background on that image you're using? Cloud-init went to an annual naming convention in 2017 e.g. 17.1, 17.2 and is up to 21.1 currently. That seems to me like you've got a VERY outdated cloud- init on this system? It should have been upgraded through normal security updates on the host. I'm going to guess that getting that into a better place will help a lot in this situation. We update cloud-init to help make sure it's working well as the clouds update themselves. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
These log files exist: $ ll /var/log/cloud* -rw-r--r-- 1 syslog adm 379779 May 12 03:01 /var/log/cloud-init.log -rw-r--r-- 1 root root 65452 May 12 03:01 /var/log/cloud-init-output.log They're filled with "IsADirectoryError: [Errno 21] Is a directory: '/var/lib/cloud/instance'", I can attach them if needed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
There's no collect-logs for the installed cloud-init version:
$ cloud-init collect-logs
usage: cloud-init [-h] [--version] [--file FILES] [--debug] [--force]
{init,modules,query,single,dhclient-hook} ...
cloud-init: error: invalid choice: 'collect-logs' (choose from 'init',
'modules', 'query', 'single', 'dhclient-hook')
$ cloud-init --version
cloud-init 0.7.8
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Title:
ua attach command fails
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[Bug 1927029] Re: ua attach command fails
Looking at the logs, I am seeing two distinct errors. One is livepatch issue that we have: Failed running command '/snap/bin/canonical-livepatch config remote- server=https://livepatch.canonical.com' [exit(1)]. Message: 2021/05/04 15:18:29 error executing config: Livepatchd error: Couldn't setup system logger. And the other one is related to cloud-init: File "/usr/lib/python3/dist-packages/uaclient/clouds/identity.py", line 56, in get_cloud_type_from_result_file dsname = result["v1"]["datasource"].split()[0].lower() AttributeError: 'NoneType' object has no attribute 'split' What is interesting in this error is that we are calling the get_cloud_type_from_result_file function. We should only be calling this function if we don't have the cloud-id command in the machine. Since we are running on xenial machines, was not expecing that to happen. So there is something wrong with cloud-init here. Maybe that is related to the snap issue we are seeing. Can you run the following cloud-init command and attach the logs here please cloud-init collect-logs -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
More info, instance is an empty directory, and there's instances too, with the subdirs below: $ ls -al /var/lib/cloud total 36 drwxr-xr-x 9 root root 4096 Feb 12 2017 . drwxr-xr-x 52 root root 4096 May 3 23:46 .. drwxr-xr-x 2 root root 4096 May 14 2019 data drwxr-xr-x 2 root root 4096 Oct 14 2016 handlers drwxr-xr-x 2 root root 4096 Feb 12 2017 instance drwxr-xr-x 4 root root 4096 Feb 12 2017 instances drwxr-xr-x 6 root root 4096 Oct 14 2016 scripts drwxr-xr-x 2 root root 4096 Oct 14 2016 seed drwxr-xr-x 2 root root 4096 Oct 14 2016 sem $ ls -al /var/lib/cloud/instance total 8 drwxr-xr-x 2 root root 4096 Feb 12 2017 . drwxr-xr-x 9 root root 4096 Feb 12 2017 .. $ ls -al /var/lib/cloud/instances total 16 drwxr-xr-x 4 root root 4096 Feb 12 2017 . drwxr-xr-x 9 root root 4096 Feb 12 2017 .. drwxr-xr-x 5 root root 4096 Feb 12 2017 i-d04c5fc8 drwxr-xr-x 3 root root 4096 Feb 12 2017 iid-datasource-none -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
$ cat /var/lib/cloud/data/result.json
{
"v1": {
"datasource": null,
"errors": [
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/lib/cloud/instance'"
]
}
}
Can confirm that's a directory:
$ ls -ald /var/lib/cloud/instance
drwxr-xr-x 2 root root 4096 Jun 22 2017 /var/lib/cloud/instance
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Title:
ua attach command fails
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[Bug 1927029] Re: ua attach command fails
It looks like an issue parsing the file: /var/lib/cloud/data/result.json Are you able to look at share those contents as well? If there's sensitive content I can mark this bug security private to assist. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
I uploaded it to this Gist: https://gist.githubusercontent.com/atrepca/dede1e2f4b894a444d6ac0f0abeaf5dd/raw/e5877b08940773e01e5ef93596f31ede49cb69e0 /ubuntu-advantage.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Trying again... -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
I can't seem to be able to attach, ok to post the full log here? It's 1342 lines. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Hello, Alex, I don't see the attachment. Domas -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Attaching the full ubuntu-advantage.log file too. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
snap --version: $ snap --version snap2.49.2 snapd 2.49.2 series 16 ubuntu 16.04 kernel 4.4.0-145-generic Tried the steps here: $ sudo ua disable livepatch Livepatch is not currently enabled See: sudo ua status Unexpected error(s) occurred. For more details, see the log: /var/log/ubuntu-advantage.log To file a bug run: ubuntu-bug ubuntu-advantage-tools $ sudo snap remove --purge livepatch snap "livepatch" is not installed $ sudo ua enable livepatch One moment, checking your subscription first Unable to configure Livepatch: Failed running command '/snap/bin/canonical-livepatch config remote-server=https://livepatch.canonical.com' [exit(1)]. Message: 2021/05/10 18:04:55 error executing config: Livepatchd error: Couldn't setup system logger. ERROR: Unable to configure Livepatch: Failed running command '/snap/bin /canonical-livepatch config remote- server=https://livepatch.canonical.com' [exit(1)]. Message: 2021/05/10 18:04:55 error executing config: Livepatchd error: Couldn't setup system logger. Unexpected error(s) occurred. For more details, see the log: /var/log/ubuntu-advantage.log To file a bug run: ubuntu-bug ubuntu-advantage-tools -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Also, please provide the output of: ``` snap --version ``` And please try the following steps: 1. sudo ua disable livepatch 2. sudo snap remove --purge livepatch 3. sudo ua enable livepatch -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Thank you for the information. Could you also provide the full ubuntu- advantage.log file? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
1. Correct. It's 10 EC2 instances of different types, and using a few different Xenial AMIs: - ami-e1fe2281 20160921 - ami-a9d276c9 20161020 - ami-7ac6491a 20170307 To make it more confusing, other instances using these same AMIs are fine. 2. It was installed following the steps here: https://discourse.ubuntu.com/t/ubuntu-advantage-client/21788: - Add ppa:ua-client/stable - Install ubuntu-advantage-tools package 3. Not sure, what do you mean by non standard? I'd say no but let me know if you're looking for anything specifically and I can check. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
A couple of follow-up questions: 1. This is running on ec2, correct? Which AMI was used? 2. How was ubuntu-advantage installed? 3. Is there anything else that is non-standard about the system? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
dmesg has a ton of audit messages, no errors of any kind. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
snap info canonical-livepatch: $ snap info canonical-livepatch name: canonical-livepatch summary: Canonical Livepatch Client publisher: Canonical✓ store-url: https://snapcraft.io/canonical-livepatch contact: sn...@canonical.com license: unset description: | Canonical Livepatch Client commands: - canonical-livepatch services: canonical-livepatch.canonical-livepatchd: simple, enabled, inactive snap-id: tracking: latest/stable refresh-date: yesterday at 23:51 UTC channels: latest/stable:9.6.1 2021-04-16 (98) 9MB - latest/candidate: 9.6.0 2021-04-12 (97) 9MB - latest/beta: 9.6.0 2021-04-12 (97) 9MB - latest/edge: 9.6.1 2021-04-14 (98) 9MB - installed: 9.6.1(98) 9MB - canonical-livepatch status --verbose: $ canonical-livepatch status --verbose 2021/05/04 17:37:37 error executing status: Livepatchd error: Couldn't setup system logger. lsb_release -a: $ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description:Ubuntu 16.04.1 LTS Release:16.04 Codename: xenial uname -a: $ uname -a Linux 4.4.0-145-generic #171-Ubuntu SMP Tue Mar 26 12:43:40 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux journalctl -t canonical-livepatch: $ sudo journalctl -t canonical-livepatch -- No entries -- snap connections: $ snap connections Interface Plug Slot Notes hardware-observe canonical-livepatch:hardware-observe :hardware-observe - kernel-module-control canonical-livepatch:kernel-module-control :kernel-module-control - network-bind canonical-livepatch:network-bind :network-bind - network-controlcanonical-livepatch:network-control :network-control- network-managercanonical-livepatch:network-manager :network-manager- system-observe canonical-livepatch:system-observe :system-observe - -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Hello, we need more information to debug this. Please include the output from the following commands in your report as plain text. snap info canonical-livepatch canonical-livepatch status --verbose lsb_release -a uname -a journalctl -t canonical-livepatch snap connections dmesg Thank you. Domas Monkus -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
This is happening with more than one instance, it's 10+ 16.04 servers that were all launched around the same time. I'm running the Ansible code again to get an exact count, and look for any similarities. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
> Is this a persistent issue or does it eventually resolve with retries? Persistent issue, doesn't go away. > Did this happen early in the machine uptime, perhaps in cloud-init? This is not during the boot process, the instance has been up for a while, I just installed ubuntu-advantage-tools and ran `sudo ua attach $TOKEN` to enable esm_infra. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
$ sudo ua enable livepatch One moment, checking your subscription first Unable to configure Livepatch: Failed running command '/snap/bin/canonical-livepatch config remote-server=https://livepatch.canonical.com' [exit(1)]. Message: 2021/05/04 15:18:29 error executing config: Livepatchd error: Couldn't setup system logger. ERROR: Unable to configure Livepatch: Failed running command '/snap/bin /canonical-livepatch config remote- server=https://livepatch.canonical.com' [exit(1)]. Message: 2021/05/04 15:18:29 error executing config: Livepatchd error: Couldn't setup system logger. Unexpected error(s) occurred. For more details, see the log: /var/log/ubuntu-advantage.log To file a bug run: ubuntu-bug ubuntu-advantage-tools The error in /var/log/ubuntu-advantage.log is the same. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
$ sudo snap logs canonical-livepatch.canonical-livepatchd 2021-05-03T23:52:02Z canonical-livepatch.canonical-livepatchd[8596]: 2021/05/03 23:52:02 Couldn't setup system logger. 2021-05-03T23:52:02Z systemd[1]: snap.canonical-livepatch.canonical-livepatchd.service: Main process exited, code=exited, status=1/FAILURE 2021-05-03T23:52:02Z systemd[1]: snap.canonical-livepatch.canonical-livepatchd.service: Unit entered failed state. 2021-05-03T23:52:02Z systemd[1]: snap.canonical-livepatch.canonical-livepatchd.service: Failed with result 'exit-code'. 2021-05-03T23:52:02Z systemd[1]: snap.canonical-livepatch.canonical-livepatchd.service: Service hold-off time over, scheduling restart. 2021-05-03T23:52:02Z systemd[1]: Stopped Service for snap application canonical-livepatch.canonical-livepatchd. 2021-05-03T23:52:02Z systemd[1]: snap.canonical-livepatch.canonical-livepatchd.service: Start request repeated too quickly. 2021-05-03T23:52:02Z systemd[1]: Failed to start Service for snap application canonical-livepatch.canonical-livepatchd. 2021-05-03T23:52:02Z systemd[1]: snap.canonical-livepatch.canonical-livepatchd.service: Unit entered failed state. 2021-05-03T23:52:02Z systemd[1]: snap.canonical-livepatch.canonical-livepatchd.service: Failed with result 'start-limit-hit'. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
I suspect it might be an issue with snapd not being ready to execute snaps, this might help confirm. Is this a persistent issue or does it eventually resolve with retries? Did this happen early in the machine uptime, perhaps in cloud-init? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Also, can you please provide the livepatch logs by running: sudo snap logs canonical-livepatch.canonical-livepatchd -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1927029] Re: ua attach command fails
Hello Alex, thanks for reporting this bug. If you still have that machine running, can you run: ua enable livepatch And verify if the command works. I have one hypothesis here, but if that enable fails as well, then it cannot be what I am thinking. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1927029 Title: ua attach command fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/1927029/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
