Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
Hello, I'd have to agree with Tomasz and MTP: this is the least of our priorities and the suggestion how to improve this bit is highly arguable and not necessary an improvement at all. Can you prove with some usability study or similar that this wording is really misunderstood by an large amount of people? Would this new wording fix the issue or just make another new group of people confused? To me software library of software catalogue does not give an information scent that it would be possible to add programs trough it. It does not sound more like just a list of available applications I already have. Also as a Finnish translator I recognise, that translating this new term to bee any more precise than add/remove is difficult. I think the real issue here is not wording - the real issue here is that the whole concept of being able to install any program out of a selection of thousands of programs for totally free is not what Windows users are used to. We need to educate people about software repositories and how package management work, and I frankly don't think that the wording of this item has much of value in that quest. There are however many places where usability improvements could make Ubuntu much more attractive, e.g.: - Grub is text-only and not translated: can't we greet new Ubuntu users with anything friendlier? - The default image viewr Eye of Gnome does not provide the usual image manipulation features even newbie users need, like crop, resize and adjust colors, while F-Spot is resource hungry and it's way of putting all of the users photos in hundreds of different folders makes it very uncompatible to be cross-used with other image prosessing programs. My recommendation would be to make Gthumb should be the default image viewer: it has enough features but it's still simple. Try it! - Gimp is getting better, but it still brakes the basic windowing model. It should have just one big window with the child windows within rather than the confusing monster it now is. It should take example of OpenOffice.org in how child windows are managed. - The are two annoyning usability bugs in Nautilus: -- When in file operations a file with the same filename replaces an older file and a user is asked for confirmation, the old file should be sent to the Trash folder like other files that get deleted by user action. -- When a user copies files from a CD or DVD (which is mounted read-only), the files _stay_ read-only even though after copying the reside in the users on home directory. Then when the user wants to move or edit the files, Nautilus does not allow it and users just can't figure out why. - DVD-menus still don't work in Nautilus! - In some situations the password manager of Gnome starts asking for a new global password for the password database, and even for experienced Linux-activists like me the logic is hard (and undocumented). It would be better it the password manager would always open by default after login, unless the user specifies else in her preferences. ..just a few to mention.. So I hope we could fix bigger issues first than smaller issues, which aren't even broken. Although it is good that people present new ideas all the time! ;) And what comes to the Dell girls case: usability can't fix everything. Users are still going to need some education and personal support service providers (since people are not going to read documentation and they forget their education). -- | Otto Kekäläinen | http://www.sange.fi/ -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
2009/1/15 Brett Alton brett.jr.al...@gmail.com: Maybe post some information on the Ubuntu website how OpenOffice.org can save/edit/read Microsoft Office documents? What about a wizard for installing the Internet (DSL, dial-up, etc.)? As for the educational section of Ubuntu, what about schools giving out more information to their students about alternative operating systems and programs such as Ubuntu, Mac, OpenOffice.org, etc. with Canonical actually provides that information to the IT departments? Maybe an education.ubuntu.com section is in order, where Canonical can explain to high school and college students why Ubuntu is so fantastic for their campus life (security, reliability, lack of viruses, alternate programs, etc.) and how they can use it to fit right in with their Windows counterparts. Well, we already have an education page, which can be found at: http://www.ubuntu.com/education . -- Jonathan -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
She really wanted Windows, didn't she? We should focus on making the operating system good for people who actually want something else, not people who receives the wrong product. There are guides for new users and these should obviously receive continuious attention, though I feel they're already quite nice. It's not likely that users expecting Windows will ever be happy to get Ubuntu instead. I certainly wouldn't be, if I thought I'd ordered Windows. Kind regards, Jo-Erlend Schinstad -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
Jo-Erlend Schinstad wrote: She really wanted Windows, didn't she? We should focus on making the operating system good for people who actually want something else, not people who receives the wrong product. There are guides for new users and these should obviously receive continuious attention, though I feel they're already quite nice. It's not likely that users expecting Windows will ever be happy to get Ubuntu instead. I certainly wouldn't be, if I thought I'd ordered Windows. I'm curious how she landed and Ubuntu-installed Dell laptop if she didn't want it. I mean, of anything, when customizing, didn't she pay attention to the operating system listed? Last I checked, you have to intentionally search for the Ubuntu computers, as Dell doesn't feature them on the main page of the site. -- ,-O Aaron Toponce O } Ubuntu Member `-O http://www.ubuntu.com signature.asc Description: OpenPGP digital signature -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
On Jan 15, 2009, at 10:55 AM, Aaron Toponce wrote: Jo-Erlend Schinstad wrote: She really wanted Windows, didn't she? We should focus on making the operating system good for people who actually want something else, not people who receives the wrong product. There are guides for new users and these should obviously receive continuious attention, though I feel they're already quite nice. It's not likely that users expecting Windows will ever be happy to get Ubuntu instead. I certainly wouldn't be, if I thought I'd ordered Windows. I'm curious how she landed and Ubuntu-installed Dell laptop if she didn't want it. I mean, of anything, when customizing, didn't she pay attention to the operating system listed? Last I checked, you have to intentionally search for the Ubuntu computers, as Dell doesn't feature them on the main page of the site. Dell's websites are a UI nightmare. Not only will you get different options depending on which portal you enter (regular dell.com, using the EPP sites or other special site like from an ad) but even when you are trying to buy an Ubuntu machine, the windows logo still appears on many of the pages with the phrase Dell recommend Microsoft Windows. I *attempted* to buy 4 mini 9s or Christmas gifts, ordered 1 December and there was only one secret way to get the minis in different colors. If you go through the link that says Open Source machines, the only options shown are the black and white models. If you go through the mini link on the main page then you can switch to Ubuntu in the OS choices and get the full color options. Dell then canceled the order when they couldn't ship as promised and gave me a new ship date in January. I ended up canceling the order and getting Acer Aspire Ones. You can start out buying a Windows machine and then select Ubuntu OS in the customise section, folks probably see the lower price and select but may not even know what Ubuntu is. The one upside is that there are now many Ubuntu mini machines in the Dell Outlet section at really good prices that were either previously ordered new or returns. Before Christmas there were none - I checked daily. cheers, Dinda -- ,-O Aaron Toponce O } Ubuntu Member `-O http://www.ubuntu.com -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
On Jan 15, 2009, at 10:14 AM, Brett Alton wrote: http://www.wkowtv.com/Global/story.asp?S=9667184 This girl in the United States ordered an Ubuntu-loaded Dell laptop by accident, expecting it came with Windows. She was confused due to Ubuntu 7.10's inability to load her Verizon Internet CD (which she doesn't actually need) and that Microsoft Office was incompatible with it (even though she could use OpenOffice.org). Now, Ubuntu has already come a long way from 7.10, but I am posting this to the ubuntu-desktop, ubuntu-education and ubuntu-website mailing lists because I believe this story's message is important: How do we ensure that previous Windows users are comfortable using Ubuntu? Maybe post some information on the Ubuntu website how OpenOffice.org can save/edit/read Microsoft Office documents? That probably wouldn't have helped Abbie since she couldn't connect to the Internet at all, but it would help others considering switching to Ubuntu in the first place. (Compare the first question on http://www.apple.com/getamac/faq/.) Canonical's Design team is planning a redesign of the Ubuntu Web site sometime this year, and this is one case we'll consider. We look forward to working with the Web Presence Team in that redesign process. What about a wizard for installing the Internet (DSL, dial-up, etc.)? ... That would also help, along with smarter behavior from Firefox when you aren't connected to the Internet. (That is, it shouldn't say Firefox can't find the server at www.ubuntu.com; it should say This computer is not connected to the Internet, with a button for setting up your connection.) Cheers -- Matthew Paul Thomas http://mpt.net.nz/ PGP.sig Description: This is a digitally signed message part -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
On Thu, Jan 15, 2009 at 7:52 AM, Jonathan Davies j...@ubuntu.com wrote: 2009/1/15 Brett Alton brett.jr.al...@gmail.com: Maybe post some information on the Ubuntu website how OpenOffice.org can save/edit/read Microsoft Office documents? What about a wizard for installing the Internet (DSL, dial-up, etc.)? As for the educational section of Ubuntu, what about schools giving out more information to their students about alternative operating systems and programs such as Ubuntu, Mac, OpenOffice.org, etc. with Canonical actually provides that information to the IT departments? Maybe an education.ubuntu.com section is in order, where Canonical can explain to high school and college students why Ubuntu is so fantastic for their campus life (security, reliability, lack of viruses, alternate programs, etc.) and how they can use it to fit right in with their Windows counterparts. Well, we already have an education page, which can be found at: http://www.ubuntu.com/education . -- Jonathan That's very well done, but can we get a link on the front page? -- Brett Alton http://brettalton.com brett.jr.al...@gmail.com -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
Re: [ubuntu-web] Girl gets Ubuntu on a Dell by mistake, absolutely hates it...
On Thu, Jan 15, 2009 at 4:59 PM, Brett Alton brett.jr.al...@gmail.com wrote: Well, we already have an education page, which can be found at: http://www.ubuntu.com/education . That's very well done, but can we get a link on the front page? Not today but soon. We're working on improving the content on the interior portions of the site so that we can have portal pages. Pages that are like a home page but specific to a certain target audience. The education page is the first. Rich and the edu team did a fabulous job on that page. Now we need more. If you have some suggestions for portal pages and want to work on content (either in rough form or polished form) you are WELCOME to help. Please do. Especially I'd love to have something for developers. This is a topic for the web presence team mailing list or IRC chat room though. Feel free to send a message to the mailing list or ping me on IRC if you'd like to steer one. I believe the best payment I can give people who volunteer or help out is praise and encouragement so if you do want to own one of these everyone I know on twitter, identi.ca and facebook will know how much you rock. :-) -- Matthew Nuzum newz2000 on freenode, skype, linkedin, identi.ca and twitter -- ubuntu-desktop mailing list ubuntu-desktop@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-desktop
