Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio

2007-06-06 Thread Nik Butler
I think it would be interesting to form a 'virtual team' around the general concept of telephone support (whether it be by call return or live). How about we start a section on the wiki to begin a bit of discussion and planning around the matter. Yes I guess what we could really do with

Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio

2007-06-06 Thread Dave Walker
On Wed, 2007-06-06 at 09:19 +0100, Chris Rowson wrote: Yes I guess what we could really do with is some sort of webpage which would allow us to track support issues and to see which have been resolved . If only there was some widely used Voice over IP software which enables us to make

Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio

2007-06-06 Thread Ian Pascoe
-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Dave Walker Sent: 06 June 2007 13:15 To: British Ubuntu Talk Subject: Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio On Wed, 2007-06-06 at 09:19 +0100, Chris Rowson wrote: Yes I guess what

Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio

2007-06-06 Thread Chris Rowson
Just a note folks - there's a page on the wiki devoted to this now... https://wiki.ubuntu.com/UKTeam/VoiceSupport -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.kubuntu.org/UKTeam/

[ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio Website]

2007-06-05 Thread Alan Pope
Something we might be interested in doing? Telephone support for UK based people? Cheers, Al. - Forwarded message from Steve Stalcup [EMAIL PROTECTED] - Date: Tue, 5 Jun 2007 10:54:30 -0400 From: Steve Stalcup [EMAIL PROTECTED] To: Ubuntu local community team (LoCo) contacts [EMAIL

Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio

2007-06-05 Thread [EMAIL PROTECTED]
On a specific number? or we all throw in our numbers as available contacts depending on where we live.? Cheers Paul On Tue Jun 5 15:11 , Alan Pope [EMAIL PROTECTED] sent: Something we might be interested in doing? Telephone support for UK based people? Cheers, Al. - Forwarded

Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio

2007-06-05 Thread Alan Pope
On Tue, Jun 05, 2007 at 04:50:04PM +0100, [EMAIL PROTECTED] wrote: On a specific number? or we all throw in our numbers as available contacts depending on where we live.? I guess it could be managed in a number of ways. The point is the customer registers for _you_ to call _them_ so that if

Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio

2007-06-05 Thread Dave Walker
On Tue, 2007-06-05 at 16:50 +0100, [EMAIL PROTECTED] wrote: On a specific number? or we all throw in our numbers as available contacts depending on where we live.? Cheers Paul Paul, I think your looking at tit from the wrong perspective. The 'user' requiring support provides their

Re: [ubuntu-uk] [EMAIL PROTECTED]: Face to Face support on the Ohio

2007-06-05 Thread Alan Pope
On Tue, 2007-06-05 at 21:00 +0100, Chris Rowson wrote: Hey I remember suggesting this yonks ago and getting knocked back :-P https://lists.ubuntu.com/archives/ubuntu-uk/2007-March/003873.html Your suggestion was a phone line where people phone in rather than the Ohio LoCo who are doing a