Public bug reported:

Hi,

when i connect an external screen, throught VGA , my laptop (DELL
Latitude E6410 ) doesn't detect it.

typing  xrandr -q  in terminal give me :

xrandr: Failed to get size of gamma for output default
Screen 0: minimum 1280 x 800, current 1280 x 800, maximum 1280 x 800
default connected primary 1280x800+0+0 0mm x 0mm
   1280x800      76.00* 

thanks for your help

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
Uname: Linux 4.9.0-040900-generic x86_64
.tmp.unity_support_test.1:
 
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Apr 24 12:07:49 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 i915-4.6.3-4.4.0, 1, 4.4.0-71-generic, x86_64: installed
 i915-4.6.3-4.4.0, 1, 4.4.0-72-generic, x86_64: installed
 virtualbox, 5.0.36, 4.4.0-72-generic, x86_64: installed
 virtualbox, 5.0.36, 4.9.0-040900-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] 
(rev 02) (prog-if 00 [VGA controller])
   Subsystem: Dell Latitude E6410 [1028:040a]
InstallationDate: Installed on 2016-06-26 (302 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Dell Inc. Latitude E6410
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.9.0-040900-generic 
root=/dev/mapper/ubuntu--vg-root ro nomodeset
Renderer: Software
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
XorgConf:
 Section "Device"
 Identifier "My device"
 Driver "intel"
 EndSection
dmi.bios.date: 08/10/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.asset.tag: 111737
dmi.board.name: 0667CC
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.asset.tag: 111737
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: 
dmi:bvnDellInc.:bvrA05:bd08/10/2010:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0667CC:rvrA03:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6410
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Mon Apr 24 11:31:32 2017
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
 No devices detected.
 open /dev/dri/card0: No such file or directory
 open /dev/dri/card0: No such file or directory
 Screen 0 deleted because of no matching config section.
 AIGLX: reverting to software rendering
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 
xserver.version: 2:1.18.4-0ubuntu0.2

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug compiz-0.9 third-party-packages ubuntu xenial

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https://bugs.launchpad.net/bugs/1685775

Title:
  Can't use VGA

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