We've had this.
Took to their customer forum to start with which got me nowhere. Then took to
Twitter and referenced the forum. Eventually solved.
More recently if you just straight to their forum and post the serial and a
traceroute they pick it up really quickly and "resync" your unit.
Had
We've run into a whitelist problem several times. The key is getting
through to the right person in Voda to update the whitelist (last time I
tried, it was the TRaC team you want). Also worth checking that all the
GEO IP information for your address range is up to date.
There is an old
Im not sure with Sure Signal but i think the TMobile equivalent used to do
something clever with MTU / packet size to check you was not VPN’ing back from
another country, I suspect if Vodafone do something similar, perhaps you are
using PPPOE with a lower MTU and the IPSec tunnel cannot form
I should have added that, o2 told confirmed to me if the geolocation was
elsewhere other than the uk they would also blacklist the boxes serial from
connecting as they aren't licensed to use those radio frequencies outside the
U.K.
G
--
Regards,
Graham Stewart
Senior Solutions Architect
On Thu, 4 May 2017, Paul Bone wrote:
It looks to me like Vodafone might have some whitelists for these
devices but I am speculating!
Yes, this is commonly believed to be the case.
The whitelist likely lists "known UK address space". If you have some
space not on the list you probably need
On 04-May-17 9:07 AM, Paul Bone wrote:
We have just taken over the internet supply of a site (so changed
customers IP addresses) and several users have Vodafone Suresignals
which no longer work after the switch. We have not changed their
routers just their IP addresses.
Vodafone 1^st line
Is there anyone from Vodafone on this list who could advise on Vodafone
Suresignal devices?
We have just taken over the internet supply of a site (so changed customers IP
addresses) and several users have Vodafone Suresignals which no longer work
after the switch. We have not changed their
