*Service Management Consultant.........Minneapolis,MN* ** **
Hi Professionals,**** Please share your resources for this position.**** ** ** *Required “Service Management Consultant”* *Location : Minneapolis,MN* *Duration : 12+Months* *Relevant Experience (Yrs) ***** :**** 12 – 15 Years**** *Technical/Functional Skills ***** :**** - 12+ years in IT Support & Service Management**** - Played roles of SMO/Incident manager or the like**** - Experience of Retail preferred but not required**** ** ** *Experience Required***** ** ** 12 – 15 Years**** *Roles & Responsibilities***** :**** **· **Responsibility for Service Level Agreement (SLA) fulfillment, IT service continuity and service quality**** **· **Owns all High Severity Incidents from when an incident is first identified as a potential global incident, until service is restored** ** **· **Driving the efficiency and effectiveness of the incident management process**** **· **Producing management information, including KPIs and reports** ** **· **Monitoring the effectiveness of incident management and making recommendations for improvement**** **· **Driving, developing, managing and maintaining the major incident process and associated procedures**** **· **Reviewing and auditing the process**** **· **Ensuring that all IT teams follow the incident management process for every incident **** **· **Assists in appropriation of necessary support resources needed for recovery **** **· **Performs key communication to Senior Management. **** **· **Drive and coordinate RCA meetings **** **· **Acts as the single point of contact for Sr. Executives who have questions regarding the incident**** **** ** ** ** ** Thanks and Regards **** *Raj Yadav* Email: rya...@sysmind.com**** G-talk: *raj1705.3s...@gmail.com* Ph: 609-897-9670 Ext- 2168**** M : 609-297-0794**** Address: 38 Washington Road, Princeton Junction, NJ 08850**** [image: Description: Description: Description: Description: Description: Description: Description: cid:image001.gif@01CC0A79.D4FFDB80]**** ** ** -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/groups/opt_out.
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