Hello Friends
Please help me with suitable profiles on below position. *Position : Process Lead(Remedy)* *Location : Torrance, CA* *Duration : 6 months* Job Description: The functional consultant has to understand the Remedy modules they are implementing and the set up and configuration options available, the key skill is being able to map the requirements of the customer to the capabilities of the Remedy. · A functional consultant is expected to generate knowledge about the current support processes, document current process flows, study current support processes and its complication - in all we can say that this is getting through with the current business setup. Flow diagrams existing application data, taxonomy etc are prepared, all this forms the part of the AS IS document. · Several elements of this document may contribute to the mandatory requirement for process behavior in Remedy 7; these then have to be approved by the process owner. Mapping and GAP analysis is done for each module. · Functional consultant will design the “desired process” for each module. This will define the workflow, policy, data input, output, KPI, measurements, roles and responsibilities. This “desired process” will be signed off by process owner. · The process document will be translated into the functional specification that describes how the workflow will actually function in Remedy module. For example what rule should be enforced under what condition? · Functional consultant is responsible to prepare the Remedy Application data with well-defined taxonomy standards. He is also responsible to prescribe the data management solution including the user profile management in Remedy. · Before starting configuring future ITSM processes in Remedy 7, Functional Requirement or Functional Specification document must exist; this documentation can be also the result of mapping and gap analysis. · Sometimes Functional consultant is also expected to prepare test scripts for testing the configured scenarios. Testing may also include Unit testing, System Integration Testing, Performance Testing, User Acceptance Testing, or any client specific testing. · A configuration document showing all the setting done by the consultant is also comes under the area of role & responsibilities of consultant. · End user manual and user training is also expected from Functional Consultants. · There will also be interaction with other modules consultants for example the close interaction between Incident management and Event management will require extensive collaboration for data transfer and action triggers from Event management System in a different system to Incident management bin Remedy. · A Functional consultant has to be a good communicator he has to communicate with process owner (Normally customer role), Remedy implementing team/Technical consultant and his project leader. Written communication skill is to be demonstrated by a functional consultant to e-mail to different groups, documentation about the Remedy. Verbal communication is to understand the requirement, interact with customer, to explain and convince the customer. *Thanks/Regards* Ankit Mishra / nick Email: an...@droisys.com <n...@droisys.com> | n...@droisys.com Direct: (408) 543 9575| Desk: 408-874-8333 Extn. 292 -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/groups/opt_out.
