Greetings,

One of my client looking for the ATG Developer with PMP Certification Must.
Please let me know if you have anyone available for the projects.





*PMP Certification Required*



Location : Pittsburgh , Pennsylvania.



ATG Technical Support Manager

   - 9+ years of experience and must have worked on development and design
   of ecommerce applications of medium to large size
   - Hands on experience in design and development on ATG platform
using ATG Dynamo
   Framework, ATG Servlet Beans, ATG Repositories, FormHandlers, Extending
   ATG Profile and Profile Management, Dynamo Messaging System, Transaction
   Management, Basic knowledge of ATG Scenarios & Personalization Framework
   - Java, J2EE (Servlets, JSP, JDBC, JMS, Transactions), Web Services,
   Unix, XML/XSLT, Java script
   - Expertise on the ATG platform including one or more of the following -
   BCC, CSC, Search, CRS, Endeca
   - Experience on either of Application Servers – JBOSS, Websphere,
   Weblogic
   - Through Incident research, monitors the performance of IT production
   systems and escalates deficiencies to appropriate resources
   - Ensure SLAs are managed according to defined standards
   - Monitor and manage established SLOs and take action when issues
   related to SLO non-compliance are escalated
   - Triage and determine the urgency, impact, and priority of Incidents
   and manages resolution
   - Receive incidents from stakeholders and manage their resolution
   - Building and maintaining a repository of knowledge information
   surrounding the resolution to all incidents, problems and service request
   - Maintain accurate records of Incidents, Problems, and significant
   Events related to IT production systems for ‘post mortem’ and trend
   analysis purposes and continuous improvement
   - Handling quality process and schedule tracking
   - Ensure that escalated Incidents are assigned an appropriate owner and
   manages the Incident until resolution
   - Coordinate the resolution of Incidents, Problems, and Events with IT
   production systems if resolution requires multiple teams or individuals
   across the IT organization
   - Escalate, as required, for more serious Incidents (e.g. P1, P2)
   - Collaborate with the Incident Manager and Tier 0 and Tier 1 Support to
   ensure that stakeholders remained informed throughout the Incident
   Management process
   - Ensure that recurring Incidents with IT production systems are
   evaluated as candidates for the Problem Management process and root cause
   analysis
   - Ensure that escalated Incidents are assigned an appropriate owner and
   manages the Incident until resolution
   - Coordinate the resolution of Incidents, Problems, and Events with IT
   production systems if resolution requires multiple teams or individuals
   across the IT organization
   - Escalate, as required, for more serious Incidents (e.g. P1, P2)
   - Collaborate and ensure that stakeholders remain informed throughout
   the Incident Management process
   - Ensure that recurring Incidents with IT production systems are
   evaluated as candidates for the Problem Management process and root cause
   analysis
   - Remain current on industry specific processes, technologies, and
   emerging trends
   - Excellent written and oral communication skills
   - Report status and communicate with all levels of management
   - Agile and DevOps expertise
   - ITIL, PMP Certification











Thanks& Regards,



Srikanth Reddy.G

[image: svk-logo-tech individual]

SVK Technology Solutions, Inc

Email: srika...@svktechinc.com

*200 Metroplex Dr, Suite 401, Edison, NJ 08817*

PH: 609-904-0029 * 111

Fax: 609-754-3700    | www.svktechinc.com

An E-Verified company |An-Equal Employment Opportunity EmployerOpportunity
Employer

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