Hi Need GC and US Citizen Only
Please share a profile at dharmendra.ku...@contech-it.com Job Title: *IT - Systems Management Analyst - Senior* *Location : **PLYMOUTH, MN* *Duration: Contract to Hire * *Job ID: **UHGJP00040777* Position Description: • Performs incident management, service restoration, and/or change verification activities. • Prioritize incidents based on defined ITSM priority definition and guidelines. • Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned. • Effectively communicate awareness, issues, alert confirmations and status, to team and other areas. • Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health. • Perform manual application and portal test to ensure systems are available and functioning. Complete 'check-out' of all critical applications to identity possible business impact. • Utilize Client monitoring tools and any non-Client monitoring tools for troubleshooting and alerting. • Acknowledge, validate, and correlate monitoring alerts. Proactively monitor and trend component/application/product performance and degradation. • Identifies solutions to non-standard requests and problems. • Works with minimal guidance; seeks guidance on only the most complex tasks. • Translates concepts into practice. •Provides explanations and information to others on difficult issues. • Coaches, provides feedback, and guides others. • Acts as a resource for others with less experience • ITIL V3 Foundation Certified • Undergraduate degree, High School Diploma or equivalent experience. Software skills are needed: Windows XP, Windows 7, Microsoft Office Suite, Internet Explorer Top 4 Job Qualifications: 3+ years IT Operations experience 3+ years IT Customer Service experience, i.e. Assesses and interprets customer needs and requirements 3+ years Solving moderately complex problems and/or conducts moderately complex analyses. 3+ years incident management experience, i.e. Drive service restoration, prevention & reporting and documentation of incidents. UCC Rotating Shift Coverage: 4 day shift 7am -7pm 4 days off Then 4 night shift 7pm - 7am Two weeks in succession *Thanks,* *Dharmendra Kumar* *________________________________________________________* *C*ontech *S*ystems, *I*nc. • 1480 U.S. Highway 9 North, Suite 206 • Woodbridge, NJ 07095 D (201)-383-2812 • F (732)632-8817 -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
