*Please Reply me on rugender.na...@rsystems.com <rugender.na...@rsystems.com>*
*Title: Telecom Business Systems Analysts* *Location: Austin, TX* *Duration: 12 months* *Positions: 2* *Dell is seeking two Telecom Business Systems Analysts to join their team for a 6 month contract with possible extensions and/or conversion to direct hire. One position will require Softphone / ePhone / Avaya ACD skills and the other position will require Cisco ICM skills.* *Description* · Seeking a talented Business Systems Analyst to advance business transformation through evaluation and implementation of Telecom and Contact Center solutions with an engaged business partner. · The Business Analyst will assist in assessing multiple legacy and new applications and will advise on proper requirements, setup,integration, testing, and go-live options. · Global applications and processes will require working with Services business leaders and cross-functional team members across all regions. *Responsibilities:* · Assist in evaluating critical issues that occur in the existing systems, communicate with business users and help determine solutions that enable a more stable environment for our business partners · Gather and define business requirements for strategic programs, and translate requirements into best-practice solutions · Identify and document current state process, system, and data flows · Define future state requirements and perform gap analysis to provide solution recommendations · Partner with the Application Development team to translate requirements into technical specifications per SDLC methodology with an eye towards simplifying processes via standard processes and functionality where possible · Coordinate with Services organizations to define and develop business process and system changes, and drive ownership to stakeholder groups · Develop comprehensive process scenarios / test scripts, track progress, and drive issue resolution during various testing cycles (CRP, SIT, UAT, Performance) · Coordinate Business Readiness activities, including communication, end-user training and access, data conversion, and cutover strategy · Ensure compliance with internal controls / Governance · Define transition / training plan for hand-off to appropriate Production Support groups · Work within established SDLC project management methodology to manage relationship between IT and Services with regards to scope, deliverables, and timing to support efficient portfolio delivery *Qualifications:* · Telecom and Contact Center implementation or similar business experience desired but not required · Thorough understanding of business process and systems flows, and ability work within a global team to consider implications to current and future state business environment · Ability to gather, monitor and document business requirements · Solid verbal and written communication skills · Prefer Bachelor’s degree and 4-6 years related Services / IT / Business experience For the Telecom Business Analyst resource, Avaya, Cisco, Interactive Voice Response (Nuance preferred) are a plus. -- *Thanks & Regards * *Rugen Nagar* R Systems Inc 5000,Windplay Drive,El Dorado Hills,CA 95762 Desk no: *916-692-3594* Fax: 916-939-6337 [CMMi & PCMM Level 5 Company] ISO 27001 |Six Sigma Web*:* www.rsystems.com [image: cid:image001.png@01CF57D3.4811B630] *YIM/GTalk --> rugender.rgtalent* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
