Hello Curry,
What we offer in the way of support to various license types:
No license - we'll answer any presales questions you have. We won't offer any
other kind of support.
Any license holder of any kind - up and running support. Can't install? Got a
problem activating? Won't download?
I hate to ask this offlist one-on-one because
it seems much more of an FAQ-type question,
where answering once could service many people,
saving both LC Ltd and ourselves lots of time.
So here it is
Now "Email Support" is listed as an Addon
in the new livecode.com Standard Pricing page.