How on-rev is about to ruin our business

2013-08-19 Thread jbv
Hi list, This is a follow-up to a previous post of mine in which I was questioning on-rev reliability... Recently someone praised the on-rev team for reacting quickly everytime something goes wrong with the servers, but yesterday mySQL has been down on thor from the early morning and despite the

Re: How on-rev is about to ruin our business

2013-08-19 Thread Tim Selander
Dear jbv, I am sorry to hear of your pain! We have been experiencing poor quality from on-rev as well. Fortunately, while a real pain, it is only our own company's email and website that is dependent on them -- not clients' websites! I don't know much about the server product, but I seemed

Re: How on-rev is about to ruin our business

2013-08-19 Thread Richard Gaskin
jbv wrote: ... Recently someone praised the on-rev team for reacting quickly everytime something goes wrong with the servers, but yesterday mySQL has been down on thor from the early morning and despite the 2 urgent support requests I've sent, the server went up again around 4:30pm only...

Re: How on-rev is about to ruin our business

2013-08-19 Thread Kevin Miller
I am sorry to hear you are having trouble with on-Rev. I will investigate your specific issue. Our urgent support is running 24/7 and we do resolve the most issues very quickly. In the mean time it is probably useful for you to be aware that we are investing very heavily in the service at the

Re: How on-rev is about to ruin our business

2013-08-19 Thread Pierre Sahores
Le 19 août 2013 à 11:46, j...@souslelogo.com a écrit : In my previous post about on-rev reliability, I also mentioned the problem we had when one of our accounts was moved from thor to pancake, with that random bug appearing in LC scripts that were running fine on thor before the migration…