Re: TSNet error (18)

2017-12-13 Thread Bob Sneidar via use-livecode 
Interesting take. We recently had an auto-updater fail for some prospect 
farming software we use called Compass Sherpa. After investigating it turns out 
our router anti-malware was detecting a false positive and stopping the 
download part way through. The updater, apparently unaware something went 
wrong, dutifully replaced the old functional executable with the partially 
downloaded one, and borked the install. 

Bob S


> On Dec 12, 2017, at 21:22 , J. Landman Gay via use-livecode 
>  wrote:
> 
> Thanks for responding Charles. I had looked up the error but couldn't think 
> what might cause it. I am trying to find out if there's a proxy involved but 
> I'm pretty sure the user doesn't even know what that is. I also suggested 
> they turn off any virus checker on the off chance that it's scanning 
> downloads and truncating the data (though I don't know if that's how they 
> work exactly.) I know the connection was closed and it isn't a timeout.
> 
> If anyone can think of anything else that might be involved I'll suggest that 
> too. It's a puzzle. Dozens of other users have no trouble with the same file.
> 
> --
> Jacqueline Landman Gay | jac...@hyperactivesw.com
> HyperActive Software   | http://www.hyperactivesw.com


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Re: TSNet error (18)

2017-12-12 Thread J. Landman Gay via use-livecode 
Thanks for responding Charles. I had looked up the error but couldn't think 
what might cause it. I am trying to find out if there's a proxy involved 
but I'm pretty sure the user doesn't even know what that is. I also 
suggested they turn off any virus checker on the off chance that it's 
scanning downloads and truncating the data (though I don't know if that's 
how they work exactly.) I know the connection was closed and it isn't a 
timeout.


If anyone can think of anything else that might be involved I'll suggest 
that too. It's a puzzle. Dozens of other users have no trouble with the 
same file.


--
Jacqueline Landman Gay | jac...@hyperactivesw.com
HyperActive Software   | http://www.hyperactivesw.com



On December 12, 2017 9:55:50 PM Charles Warwick via use-livecode 
<use-livecode@lists.runrev.com> wrote:



Hi Jacque,

An error code of 18 generally indicates that the server reported the 
transfer would be a certain length, and then it ended up being shorter or 
longer than expected.


In your user’s case, it sounds like the actual downloaded amount is smaller 
than it should be?  As you have said, given that other users are not having 
this issue, it doesn’t sound like a problem on the server end...


Is there possibly a proxy being used that might be getting in the way?

Regards,

Charles

On 11 Dec 2017, at 7:34 am, J. Landman Gay via use-livecode 
<use-livecode@lists.runrev.com> wrote:


A user is getting TSNet error 18 (transfer closed prematurely) when 
downloading a stack from a server on AWS. The same stack is working fine 
for virtually everyone else, so it's something on her end. We'd like to 
point her in the right direction, does anyone know why this might happen to 
a single user out of many, many others?


She's running Windows 10 if that matters. Something must be cutting off the 
transmission, there's 556 bytes remaining to download when it stops.


--
Jacqueline Landman Gay | jac...@hyperactivesw.com
HyperActive Software   | http://www.hyperactivesw.com

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Re: TSNet error (18)

2017-12-12 Thread Charles Warwick via use-livecode 
Hi Jacque,

An error code of 18 generally indicates that the server reported the transfer 
would be a certain length, and then it ended up being shorter or longer than 
expected.

In your user’s case, it sounds like the actual downloaded amount is smaller 
than it should be?  As you have said, given that other users are not having 
this issue, it doesn’t sound like a problem on the server end...

Is there possibly a proxy being used that might be getting in the way?

Regards,

Charles

> On 11 Dec 2017, at 7:34 am, J. Landman Gay via use-livecode 
> <use-livecode@lists.runrev.com> wrote:
> 
> A user is getting TSNet error 18 (transfer closed prematurely) when 
> downloading a stack from a server on AWS. The same stack is working fine for 
> virtually everyone else, so it's something on her end. We'd like to point her 
> in the right direction, does anyone know why this might happen to a single 
> user out of many, many others?
> 
> She's running Windows 10 if that matters. Something must be cutting off the 
> transmission, there's 556 bytes remaining to download when it stops.
> 
> -- 
> Jacqueline Landman Gay | jac...@hyperactivesw.com
> HyperActive Software   | http://www.hyperactivesw.com
> 
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TSNet error (18)

2017-12-10 Thread J. Landman Gay via use-livecode 
A user is getting TSNet error 18 (transfer closed prematurely) when 
downloading a stack from a server on AWS. The same stack is working fine 
for virtually everyone else, so it's something on her end. We'd like to 
point her in the right direction, does anyone know why this might happen 
to a single user out of many, many others?


She's running Windows 10 if that matters. Something must be cutting off 
the transmission, there's 556 bytes remaining to download when it stops.


--
Jacqueline Landman Gay | jac...@hyperactivesw.com
HyperActive Software   | http://www.hyperactivesw.com

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