Fwd: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-05 Thread Pierre Sahores
Début du message réexpédié : De : Dar Scott d...@swcp.com Date : 4 mai 2012 21:13:58 HAEC À : How to use LiveCode use-livecode@lists.runrev.com Objet : Rép : paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8) Répondre à : How to use LiveCode use-livecode@lists.runrev.com

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-05 Thread Pierre Sahores
Clearly the way to make customers as confident as possible in how they can trust in their ISV ! Le 4 mai 2012 à 21:38, Tim Jones a écrit : On May 4, 2012, at 12:13 PM, Dar Scott wrote: What would you hope for, look for, in bug fixes when you buy a product? In particular, if I put

RE: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-05 Thread Lynn Fredricks
3b - Alter your cost structure to cover the updating of old versions. Everyone pays more. That's a good point. No matter which way you look at it the user must pay for the maintenance and support of the software for the developer to stay in buisiness. By limiting the free update

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-04 Thread Bob Sneidar
Hey! Ad Hominem's are people too! ;=) Bob On May 3, 2012, at 7:27 PM, Mark Wieder wrote: And I don't want this to be an ad hominem on Mark or on InstallerMaker. ___ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-04 Thread Tim Jones
No, Bob, you've confused Ad Hominem with Homo Sapiens sub-species, Homo Ad Nauseum :-P . Tim On May 4, 2012, at 8:35 AM, Bob Sneidar wrote: Hey! Ad Hominem's are people too! ;=) Bob On May 3, 2012, at 7:27 PM, Mark Wieder wrote: And I don't want this to be an ad hominem on Mark or

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-04 Thread Keith Clarke
...surely it just needs an Ad Blocker? ;-) Best, Keith.. On 4 May 2012, at 16:40, Tim Jones wrote: No, Bob, you've confused Ad Hominem with Homo Sapiens sub-species, Homo Ad Nauseum :-P . Tim On May 4, 2012, at 8:35 AM, Bob Sneidar wrote: Hey! Ad Hominem's are people too! ;=) Bob

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-04 Thread Bob Sneidar
Ohh... well NEVER MIND! :-) Bob On May 4, 2012, at 8:40 AM, Tim Jones wrote: No, Bob, you've confused Ad Hominem with Homo Sapiens sub-species, Homo Ad Nauseum :-P . Tim On May 4, 2012, at 8:35 AM, Bob Sneidar wrote: Hey! Ad Hominem's are people too! ;=) Bob On May 3,

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-04 Thread Peter Haworth
Understand and I agree. I've just downloaed InstallerMaker to give it a whirl Pete lcSQL Software http://www.lcsql.com On Thu, May 3, 2012 at 7:27 PM, Mark Wieder mwie...@ahsoftware.net wrote: Peter- Thursday, May 3, 2012, 6:43:27 PM, you wrote: Personally, I am averse to having to pay

paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Dar Scott
Here at my place the Igors, minions and henchmen are eager for the darzLab shingle to hang out and we put some products and freebees in the window. Many of these will support folks developing in LiveCode. So, this is important to me. We here on this list are small small shops and want to

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Mark Wieder
Dar- Thanks. Good points all. Stuff to think about. -- -Mark Wieder mwie...@ahsoftware.net ___ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences:

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Dar Scott
What would you hope for, look for, in bug fixes when you buy a product? In particular, if I put something into a storefront window and, in some fit of insanity, you bought one, what would you think is a reasonable bug-fix policy for your purchase? Or your niece bought one? Dar On May 4,

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Tim Jones
On May 4, 2012, at 12:13 PM, Dar Scott wrote: What would you hope for, look for, in bug fixes when you buy a product? In particular, if I put something into a storefront window and, in some fit of insanity, you bought one, what would you think is a reasonable bug-fix policy for your

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Tim Jones
On May 4, 2012, at 1:40 PM, Dar Scott wrote: Thank you, Tim. This is very clear and attractive. I do have a question. If Product X is on version 8.8 and a customer is using 1.0.5 (released 11 years ago, just before 2.0.0) and finds a bug, do you fix the bug? That is, do you create

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Bob Sneidar
If I may chime in here, if there is a bug in a prior major revision, and no one called to say so, and there is no maintenance contract, then I think the end user should pay for the new major version. You may as a favor, and if you know what the problem is, do a bug fix and release it, but that

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Dar Scott
On May 4, 2012, at 2:54 PM, Tim Jones wrote: I do have a question. If Product X is on version 8.8 and a customer is using 1.0.5 (released 11 years ago, just before 2.0.0) and finds a bug, do you fix the bug? That is, do you create version 1.0.6? That falls WAY outside of expected

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Dar Scott
Hi, Bob! Would it meet the intent of what you are saying to essentially close the bugs-to-be-fixed list for a major release some period of time--say a month--after the release of the next major release? (With the caveats of may opt to do so as you say.) Or should that period be in the 3

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Tim Jones
On May 4, 2012, at 3:02 PM, Dar Scott wrote: Hi, Bob! Would it meet the intent of what you are saying to essentially close the bugs-to-be-fixed list for a major release some period of time--say a month--after the release of the next major release? (With the caveats of may opt to do so

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Bob Sneidar
It's my experience that if I purchase software within a time period of something like a month or two before a major release, I get comped the new version. The period of time is up to you but it's usually something like a month or two. The reason for this is that developers like to keep their

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Monte Goulding
In this case, we offer a 60 day protection amnesty period - if the user buys a version and we ship a major upgrade within the 60 days after they purchase, they get the new version for free. Probably worth pointing out here that Mark's scheme offers this for 3 months. So theres some trade

RE: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Lynn Fredricks
So, I'm eager to learn what those who buy products from each other in this community expect from others in terms of bug fixes and upgrades and paying more money. You don't know how many times Ive mulled over this question. All I can really say is that it depends on: 1) Does the type of

Re: paying for bug fixes (was Re: [ANN] Installer Maker Plugin 1.7.8)

2012-05-04 Thread Monte Goulding
3b - Alter your cost structure to cover the updating of old versions. Everyone pays more. That's a good point. No matter which way you look at it the user must pay for the maintenance and support of the software for the developer to stay in buisiness. By limiting the free update period the

[ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Mark Schonewille
Hi everyone, There was still a problem in the Installer Maker Plugin and I believe we've got it fixed now. Version 1.7.8 should be displaying all button labels correctly in LiveCode 5.5. If you still encounter a problem, please let me know. You can download the Installer Maker Plugin from our

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Mark Wieder
Mark- Thursday, May 3, 2012, 4:03:28 PM, you wrote: Hi everyone, There was still a problem in the Installer Maker Plugin and I believe we've got it fixed now. Version 1.7.8 should be displaying all button labels correctly in LiveCode 5.5. If you still encounter a problem, please let me

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Mark Schonewille
Dear Mark, Feel free to contact me off-list. -- Best regards, Mark Schonewille Economy-x-Talk Consulting and Software Engineering Homepage: http://economy-x-talk.com Twitter: http://twitter.com/xtalkprogrammer KvK: 50277553 We will have room for new projects after 1 June. Contact me now and

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Judy Perry
Mark W., If you read Mark S.'s page, he makes it very clear that all bug fixes and new releases are free for a three month period after you've bought his software. I don't understand what the problem is... Judy On Thu, 3 May 2012, Mark Wieder wrote: Mark- Thursday, May 3, 2012, 4:03:28

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Judy Perry
And, FWIW, Rev certainly makes people pay for bug fixes. I'm still waiting for rotate to work properly, something that's NEVER worked since version 1. Judy On Thu, 3 May 2012, Mark Wieder wrote: Er... this just caught my eye. You make people pay for bug fixes?

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Mark Wieder
Judy- Thursday, May 3, 2012, 6:02:06 PM, you wrote: Mark W., If you read Mark S.'s page, he makes it very clear that all bug fixes and new releases are free for a three month period after you've bought his software. I don't understand what the problem is... Not a problem exactly. I'm a

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Mark Wieder
Judy- Thursday, May 3, 2012, 6:16:48 PM, you wrote: And, FWIW, Rev certainly makes people pay for bug fixes. I'm still waiting for rotate to work properly, something that's NEVER worked since version 1. I thought bug releases (the minor versions) were free. It's the major versions you pay

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Peter Haworth
Everyone is free to implement whatever they want as far as bug fixes are concerned as long as they make it clear up front. Personally, I am averse to having to pay for a release of a product where the ONLY changes are bug fixes and there are no enhancements, no matter how long I've owned the

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Monte Goulding
You can download the Installer Maker Plugin from our website at http://rrinstallermaker.economy-x-talk.com where you can also obtain a license. This version is free for everyone who bought a license during the past 3 months. ^ Er... this just caught my eye.

Re: [ANN] Installer Maker Plugin 1.7.8

2012-05-03 Thread Mark Wieder
Peter- Thursday, May 3, 2012, 6:43:27 PM, you wrote: Personally, I am averse to having to pay for a release of a product where the ONLY changes are bug fixes and there are no enhancements, no matter how long I've owned the product. I don't know enough about this situation to know if that's