Austin,

The problem _may_ be to do with the RealVNC auth you have set.

I'm unable to help with specific macOS questions, however - as Nick has commented recently - RealVNC does have mechanisms that 'standard' VNC does not. This series of posts may be of some use in explaining that:

https://lists.apache.org/thread/yqcfok3ph6obw2k3cqc0zn1gb0ol9nmw

So, if possible, it could be worth trying a different auth setting on your RealVNC server. That may be all that's needed to resolve the issue?



On 2/03/22 7:45 am, Leath, Austin wrote:
Hey everyone, We are having some issues getting VNC Server on macOS to communicate with our guacd servers.

I took a look at the logs and I found this error message every time we try to connect to the machine running VNC server:

Here is the version of VNC Server that we are running on our macOS machine:

We are working with RealVNC to give us an enterprise license for VNC Server so that we can have decent copy/paste ability, but before we pull the trigger we wanted to get it working first. What should we do to resolve this issue? Is there an issue with the VNC Server version not being compatible with the guacd server?

*Austin Leath***CVAD IT Service Desk
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