Thanks, Denis. It is probably the number of pages / slides, then. The pptx file sent to me has 96 slides of text points. They duplicated the previous slide for each change instead of using transitions on one slide. It is 488k.
Thanks again, Lee On Sat, Sep 4, 2021 at 4:43 AM Denis Noctor <denisnoc...@gmail.com> wrote: > Here’s my two cents worth on this. As you mentioned “some” I would refrain > from uploading large pdf files... I am referring to files with a large > quantity of pages... which will require more ram. If it is a high quality > layered pdf, I would also suggest flattening it with whatever pdf program > you use before uploading. Many pdf programs also offer the option of saving > a file into individual pages which I then upload into a folder, making it > easier to drag and drop individual pages onto a whiteboard... and as a > result making it easier to give presentations / classes etc.... especially > if you are adding notes and so on to the whiteboard. > > Regarding PPT files... I would also be mindful of power point files that > contain audio, dynamic text, animations etc. Save them as PDFs before > uploading... as all animations etc are going to be lost when uploading > anyway. > > There are a few additional changes you can make in: > /etc/ImageMagick-6/policy.xml which you would have edited when installing > OM. > > I remember having a similar issue a few years back when testing on a free > tier on AWS before upgrading. > > Hope this helps. > > Denis > > > Sent from my iPhone > > On Sep 3, 2021, at 11:08 PM, Lee But <leesenglishless...@gmail.com> wrote: > > Hello, > > Some but not all PDFs and PPTXs fail conversion with this error: > > process: convert PDF to images command: /usr/bin/convert -density 150 > -define pdf:use-cropbox=true > /opt/om_data/upload/files/a6290a0d-34bf-4f9b-aafc-a8cdb5cc6955/a6290a0d-34bf-4f9b-aafc-a8cdb5cc6955.pdf > +profile '*' -quality 90 > /opt/om_data/upload/files/a6290a0d-34bf-4f9b-aafc-a8cdb5cc6955/page-%04d.png > exception: null error: exitValue: 137 optional: false out: > > and: > > process: doJodConvert command: null exception: null error: Document > converted successfully exitValue: 0 optional: false out: null > 137 process: convert PDF to images command: /usr/bin/convert -density 150 > -define pdf:use-cropbox=true > /opt/om_data/upload/files/00bf6781-0330-42ff-a6d4-7af03c0801f9/00bf6781-0330-42ff-a6d4-7af03c0801f9.pdf > +profile '*' -quality 90 > /opt/om_data/upload/files/00bf6781-0330-42ff-a6d4-7af03c0801f9/page-%04d.png > exception: null error: exitValue: 137 optional: false out: > > I've tried re-saving older documents in Libre Office and WPS, but the > errors persist. > >
