what's the point of filing bugs against Fedora?

2014-01-14 Thread pgaltieri .
I'm asking this question out of frustration. What's the point of filing bugs against Fedora at bugzilla.redhat.com when the response I get is ask up stream they can help you? I filed a bug (1040518) against the Mate desktop, and was told to ask upstream for help because they can help me. I

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Tethys
On Tue, Jan 14, 2014 at 5:24 PM, pgaltieri . pgalti...@gmail.com wrote: I'm asking this question out of frustration. What's the point of filing bugs against Fedora at bugzilla.redhat.com when the response I get is ask up stream they can help you? At least you got a response. Half of the bugs

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Dr. Michael J. Chudobiak
I filed a bug (1040518) against the Mate desktop, and was told to ask upstream for help because they can help me. I don't understand this. I installed Mate from the Fedora DVD and I therefore expect the Fedora engineers to act as buffer between me and upstream. It should be their

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Steve Searle
Around 05:24pm on Tuesday, January 14, 2014 (UK time), pgaltieri . wrote: ask Linus I'm sure he can help you ? I guarantee you not very long. It was my responsibility to work with whoever I needed to to fix the customer's problem, but the customer dealt with me until the problem was fixed.

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Chris Murphy
On Jan 14, 2014, at 10:24 AM, pgaltieri . pgalti...@gmail.com wrote: I'm asking this question out of frustration. What's the point of filing bugs against Fedora at bugzilla.redhat.com when the response I get is ask up stream they can help you? If the bug is a packaging or dependency

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Tethys
On Tue, Jan 14, 2014 at 6:11 PM, Chris Murphy li...@colorremedies.com wrote: If the bug is a packaging or dependency related bug, then use RHBZ. If it's a feature request, or broken feature that surely would affect every distro's instance of that component, then file it upstream. Often the

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Darryl L. Pierce
On Tue, Jan 14, 2014 at 09:24:00AM -0800, pgaltieri . wrote: I'm asking this question out of frustration. What's the point of filing bugs against Fedora at bugzilla.redhat.com when the response I get is ask up stream they can help you? I filed a bug (1040518) against the Mate desktop

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Chris Murphy
On Jan 14, 2014, at 11:19 AM, Tethys tet...@gmail.com wrote: On Tue, Jan 14, 2014 at 6:11 PM, Chris Murphy li...@colorremedies.com wrote: If the bug is a packaging or dependency related bug, then use RHBZ. If it's a feature request, or broken feature that surely would affect every distro's

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread pgaltieri .
I didn't pay for the internal testing group, but I still had to fix problems they reported. On Tue, Jan 14, 2014 at 10:02 AM, Steve Searle st...@stevesearle.comwrote: Around 05:24pm on Tuesday, January 14, 2014 (UK time), pgaltieri . wrote: ask Linus I'm sure he can help you ? I guarantee

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread pgaltieri .
Even reporting upstream doesn't always help. The problem I mentioned has been sitting upstream for 3 weeks with no response. I had to create a github account just so I could post asking for an update. The general issue is there is an inconsistency with how Fedora bugs are dealt with. Some bugs

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Tom Horsley
On Tue, 14 Jan 2014 11:54:58 -0800 pgaltieri . wrote: Even reporting upstream doesn't always help. The problem I mentioned has been sitting upstream for 3 weeks with no response. 3 weeks? That's like a nanosecond in linux bug time :-). I've got bugs that are *years* old:

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Rahul Sundaram
Hi On Tue, Jan 14, 2014 at 2:37 PM, pgaltieri . wrote: I didn't pay for the internal testing group, but I still had to fix problems they reported. Oh, come on. The internal testing group is not working for free. Are they? They are your colleagues. So the comparison is still off the

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Matthew Miller
On Tue, Jan 14, 2014 at 11:54:58AM -0800, pgaltieri . wrote: github account just so I could post asking for an update. The general issue is there is an inconsistency with how Fedora bugs are dealt with. Some bugs are triaged and re-assigned to the appropriate component if necessary. Some are

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Steven Rosenberg
On Tue, Jan 14, 2014 at 9:24 AM, pgaltieri . pgalti...@gmail.com wrote: I'm asking this question out of frustration. What's the point of filing bugs against Fedora at bugzilla.redhat.com when the response I get is ask up stream they can help you? I had a very good experience when I filed

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Chris Murphy
On Jan 14, 2014, at 12:54 PM, pgaltieri . pgalti...@gmail.com wrote: The general issue is there is an inconsistency with how Fedora bugs are dealt with. Some bugs are triaged and re-assigned to the appropriate component if necessary. Some are redirected upstream where they sit for weeks

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Ian Malone
On 14 January 2014 20:17, Rahul Sundaram methe...@gmail.com wrote: Even reporting upstream doesn't always help. The problem I mentioned has been sitting upstream for 3 weeks with no response Yes indeed. That can happen. What did you really expect? You are not using a commercial product

Re: what's the point of filing bugs against Fedora?

2014-01-14 Thread Rahul Sundaram
Hi On Tue, Jan 14, 2014 at 4:51 PM, Ian Malone wrote: On the other hand the casual bug reporter can't be expected to be able to determine that their bug is an upstream one, so if the package maintainer or triager is able to look at a bug and say, this is an upstream issue, then click a