Hello,

I’m an Exchange Server VM that’s going down to suspend without possibility of 
recovery. I need to click on shutdown and them power on. I can’t find anything 
useful on the logs, except on “dmesg” of the host:

[47807.747606] *** Guest State ***
[47807.747633] CR0: actual=0x0000000000050032, shadow=0x0000000000050032, 
gh_mask=fffffffffffffff7
[47807.747671] CR4: actual=0x0000000000002050, shadow=0x0000000000000000, 
gh_mask=fffffffffffff871
[47807.747721] CR3 = 0x00000000001ad002
[47807.747739] RSP = 0xffffc20904fa3770  RIP = 0x0000000000008000
[47807.747766] RFLAGS=0x00000002         DR7 = 0x0000000000000400
[47807.747792] Sysenter RSP=0000000000000000 CS:RIP=0000:0000000000000000
[47807.747821] CS:   sel=0x9100, attr=0x08093, limit=0xffffffff, 
base=0x000000007ff91000
[47807.747855] DS:   sel=0x0000, attr=0x08093, limit=0xffffffff, 
base=0x0000000000000000
[47807.747889] SS:   sel=0x0000, attr=0x08093, limit=0xffffffff, 
base=0x0000000000000000
[47807.747923] ES:   sel=0x0000, attr=0x08093, limit=0xffffffff, 
base=0x0000000000000000
[47807.747957] FS:   sel=0x0000, attr=0x08093, limit=0xffffffff, 
base=0x0000000000000000
[47807.747991] GS:   sel=0x0000, attr=0x08093, limit=0xffffffff, 
base=0x0000000000000000
[47807.748025] GDTR:                           limit=0x00000057, 
base=0xffff80817e7d5fb0
[47807.748059] LDTR: sel=0x0000, attr=0x10000, limit=0x000fffff, 
base=0x0000000000000000
[47807.748093] IDTR:                           limit=0x00000000, 
base=0x0000000000000000
[47807.748128] TR:   sel=0x0040, attr=0x0008b, limit=0x00000067, 
base=0xffff80817e7d4000
[47807.748162] EFER =     0x0000000000000000  PAT = 0x0007010600070106
[47807.748189] DebugCtl = 0x0000000000000000  DebugExceptions = 
0x0000000000000000
[47807.748221] Interruptibility = 00000009  ActivityState = 00000000
[47807.748248] *** Host State ***
[47807.748263] RIP = 0xffffffffc0c65024  RSP = 0xffff9252bda5fc90
[47807.748290] CS=0010 SS=0018 DS=0000 ES=0000 FS=0000 GS=0000 TR=0040
[47807.748318] FSBase=00007f46d462a700 GSBase=ffff9252ffac0000 
TRBase=ffff9252ffac4000
[47807.748351] GDTBase=ffff9252ffacc000 IDTBase=ffffffffff528000
[47807.748377] CR0=0000000080050033 CR3=000000105ac8c000 CR4=00000000001627e0
[47807.748407] Sysenter RSP=0000000000000000 CS:RIP=0010:ffffffff8f196cc0
[47807.748435] EFER = 0x0000000000000d01  PAT = 0x0007050600070106
[47807.748461] *** Control State ***
[47807.748478] PinBased=0000003f CPUBased=b6a1edfa SecondaryExec=00000ceb
[47807.748507] EntryControls=0000d1ff ExitControls=002fefff
[47807.748531] ExceptionBitmap=00060042 PFECmask=00000000 PFECmatch=00000000
[47807.748561] VMEntry: intr_info=00000000 errcode=00000006 ilen=00000000
[47807.748589] VMExit: intr_info=00000000 errcode=00000000 ilen=00000001
[47807.748618]         reason=80000021 qualification=0000000000000000
[47807.748645] IDTVectoring: info=00000000 errcode=00000000
[47807.748669] TSC Offset = 0xfffff9b8c8d943b6
[47807.748699] TPR Threshold = 0x00
[47807.748715] EPT pointer = 0x000000105cd5601e
[47807.748735] PLE Gap=00000080 Window=00001000
[47807.748755] Virtual processor ID = 0x0003

So something really went crazy. The VM is going down at least two times a day 
for the last 5 days.

At first I thought it would be an hardware issue, so I restarted the VM on 
other host, and the same thing happened.

About the VM it’s configured with 10 CPUs, 48GB of RAM running oVirt 4.3.10 
with iSCSI storage to a FreeNAS box, where the VM disks are running; there are 
a 300GB disc for C:\ and 2TB disk for D:\.

Any ideia on how to start troubleshooting it?

Thanks,

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