This was completely unapparent to me, but the icons for each folder are used to expand/collapse the folder tree.
Once I figured this out, I found the missing folders. Before: 🗀 Archive After clicking the folder icon: 🗀 Archive 🗀 Aggregate 🗀 Forensic 🗀 Invalid Cheers, Justin C. On 2022-11-05, Justin Charette wrote: > I operate a mailcow server [1] using docker. It's currently running > SoGO 4.3.2. > > [1]: https://docs.mailcow.email/ > > I recently began to run parsedmarc on a newly created postmaster > mailbox, and, although I configured the Inbox mail to be archived, found > no mail in Inbox or Archive after a single run. The Inbox had dozens of > messages before running parsedmarc. > > Through the parsedmarc debug option, I found it was moving messages from > the Inbox to one of Archive/Invalid, Archive/Aggregate, or > Archive/Forensic. > > The SoGO mail client does not display the subfolders for Archive. It > does show Inbox, Junk, Trash, Sent, Drafts, and Archive. > > With the doveadm command, I could list the mail folders for the > postmaster, and see that Archive/{Invalid,Aggregate,Forensic} all > exist, but were unsubscribed. I'm not sure what the subscribe feature > does, but it was easy enough to subscribe to the subfolders with > doveadm. > > However, none of the Archive subfolders appear in SoGO. > > I tried to create the subfolders via the SoGO webmail client by clicking > the Archive 3-dot option menu icon, and selecting "New Subfolder...". I > provided a name of "Invalid", and clicked "OK". An error appear that > SoGO was unable to create the folder, while the subfolder in dovecot > still remained. > > I also attempted to create an Archive/Invalid subfolder via SoGO webmail > client with another account that lacked the subfolder. No error > presented, but SoGO does not display an entry for Archive/Invalid. An > error does present ("Unable to create folder Invalid") if I make another > attempt. > > I do not know whether this problem is related to SoGO, some > configuration mismatch in Mailcow's settings, but I figured I'd inquire > here first. > > > > 1. Is there a process I must run to force SoGO to refresh its list of > mailbox folders to include those not created via the SoGO webmail client? > > 2. Do I need to fix a configuration in dovecot or SoGO to allow SoGO to > see the subfolders that exist in dovecot? > > > > Cheers, > Justin C.