[SOGo] BTS activities for Monday, November 11 2019

[SOGo reporter]

Title: BTS activities for Monday, November 11 2019





  
BTS Activities

  Home page: http://www.sogo.nu/bugs
  Project: SOGo
  For the period covering: Monday, November 11 2019

  
  
idlast updatestatus (resolution)categorysummary
	
	
	  
	
1392
	2019-11-11 09:12:24
	resolved (fixed)
	Backend Mail
	Patch: Inclusion/Embedding of server-side sieve scripts into standard sogo-script
	
	  
	
1967
	2019-11-11 10:33:00
	resolved (fixed)
	Backend Mail
	Vacation Sieve needs to be customizable
	
	  
	
3636
	2019-11-11 10:26:23
	resolved (fixed)
	Backend Mail
	SOGo Sieve architecture weird
	
	  
	
4387
	2019-11-11 09:11:33
	resolved (fixed)
	Backend Mail
	SOGo ignores active sieve filter and creates its own
	
	  
	
548
	2019-11-11 10:30:36
	resolved (fixed)
	Web Preferences
	New Sieve features
	
	  
	
3210
	2019-11-11 10:34:26
	resolved (fixed)
	Web Preferences
	Implement Sieve "include" extension (RFC 6609)
	
	  
	
3871
	2019-11-11 09:11:19
	resolved (fixed)
	Web Preferences
	Sogo overwrites sieve configuration
	
	  
	
4346
	2019-11-11 09:14:03
	closed (suspended)
	Web Administration
	create FILTERS (rules)
	
	  
	
  
  


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[SOGo] Thunderbird Plugin vor Version 68

[Christian Naumer]

Hello,
es habe Just how noticed tust with the new version 68 plugin address book sync 
only works up to ~200 contacts ±30. I only noticed this now as I made a new 
profile for a user that has this address book with 4000 contacts and he had 0 
of those and only some of his other address books were complete. So a deleted 
and subscribed all of them desperately and those with less than 200 were all 
complete only the one with 4000 got stuck at some number around 200 
(217,230,220 etc). There is nothing in the error console of TB and nothing on 
the server in the logs. Sync just stops after those 200. 
I can reproduce this if I subscribe to the address book so I don't think it is 
account related.
This works with TB60 and the old plugin. That is how I got the user their 
address book back. New profile on TB60 sync the address book and then upgrade.

Can anybody reproduce this? Anything I can do to debug?



Regards

Christian

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Re: [SOGo] Users can't configure clients to use ActiveSync

[Ludovic Marcotte]

Hi Bob,

Which version of SOGo and SOPE are you using?

Thanks,

On 2019-11-11 10:42 a.m., bdus...@luzerne.edu wrote:

Michel,
Thanks for your response.
The Sogo logs don't appear to address the problem.   I am seeing the 
error "No child available to handle incoming request!" around the time 
of the connection attempt, but I can't match it with the configuration 
attempt.
The users aren't using Office, they are using the ActiveSync support 
included with iOS and Android.
I'm not certain if I understand your third point.   The URL I'm using 
is https.   We have a CA signed cert installed in Nginx.
Since I posted my original message I've done a lot of additional 
troubleshooting.   It seems like the "No child available to handle 
incoming request!" error may indicate there aren't enough child 
processes available.   I've tried increasing WOWorkerCount 
unsuccessfully.   When I attempt to increase this count I begin 
obtaining the "sogod [1716]: [ERROR] <0x0x5595d0273e50[WOHttpAdaptor]> 
failure notifying watchdog we are ready during events registration: 
 
NAME:NGSocketShutdownDuringWriteException REASON:the socket was 
shutdown INFO:{errno = 32; error = "Broken pipe"; stream = "{object = 
0x5595d03818f0;}"; }" error.
I'm able to start exactly 508 workers.   When I attempt 509 workers 
the error appears and SOGo shutdown quickly after startup.
I believe this may be OS related but I can't solve it. I've changed 
/etc/security/limits.d/20-nproc.conf to include:

sogo   soft    nproc   unlimited
sogoeas    soft    nproc   unlimited
root   soft    nproc   unlimited

No difference.
I’ve also tried changing /etc/security/limits.conf to include:
sogo   -   stack   32768
sogo   -   nproc   8192
sogoeas    -   stack   32768
sogoeas    -   nproc   8192
Again, no change.
I'm researching thread/process limits per user in Linux.   So far I 
haven't had any success.

Thanks again,
Bob
Bob Dushok
Director of Enterprise Systems and Computer Labs
Luzerne County Community College

1-800-377-5222 ext 7327
bdus...@luzerne.edu

- Original message -
From: ""Support (supp...@foxserv.be)" 
Sent by: users-requ...@sogo.nu
To: users@sogo.nu
Cc:
Subject: Re: [SOGo] Users can't configure clients to use ActiveSync
Date: Sat, Nov 9, 2019 7:27 AM

Hello

3 things

First thing, what does Sogo's logs say?

Second thing, the Office version, is that the last one?

3rd thing, when you add the URL with the subdomain with
/Microsoft-Server-ActiveSync, you add it without the "https",
because if you add it, was that my mistake, it actually adds an
error message.

Have a good day
Michel


Le Mercredi, Novembre 06, 2019 16:19 CET, "bdus...@luzerne.edu"
 a écrit:

 *


We've recently begun receiving reports from some of our
students indicating they can't configure their phones to
access Sogo.   I've verified this using iOS and an
encountering the problem as well.

Users select to add a Microsoft Exchange account, enter their
e-mail address, select to configure manually when prompted,
enter their password when prompted, then click next.   iOS
displays "Verifying..." for a few seconds and then prompts for
more information.   They enter the correct server, username,
and password then click next.   After a pause of about a
minute with "Verifying" displayed the error "Unable to verify
account information" appears.

I've been checking both my nginx and sogo logs and can't find
any details on the problem.

I'm running a separate instance for eas traffic as specified
at

_https://sogo.nu/support/faq/dedicated-separate-sogo-instance-for-activesync.html_



The nginx logs are showing a LOT of ActiveSync traffic.   I
believe this problem is related to something in my
configuration, not users ability to access our server.   It
appears users who have preexisting configs are fine.   New
users can’t seem to configure their devices.

I am seeing the following errors within my SOGo log:
Nov 06 10:05:45 sogod [32707]: [ERROR]

Re: [SOGo] Users can't configure clients to use ActiveSync

[bdus...@luzerne.edu]

Michel,

Thanks for your response.

 

The Sogo logs don't appear to address the problem.   I am seeing the error "No child available to handle incoming request!" around the time of the connection attempt, but I can't match it with the configuration attempt.

 

The users aren't using Office, they are using the ActiveSync support included with iOS and Android.

 

I'm not certain if I understand your third point.   The URL I'm using is https.   We have a CA signed cert installed in Nginx.  

 

Since I posted my original message I've done a lot of additional troubleshooting.   It seems like the "No child available to handle incoming request!" error may indicate there aren't enough child processes available.   I've tried increasing WOWorkerCount unsuccessfully.   When I attempt to increase this count I begin obtaining the "sogod [1716]: [ERROR] <0x0x5595d0273e50[WOHttpAdaptor]> failure notifying watchdog we are ready during events registration:  NAME:NGSocketShutdownDuringWriteException REASON:the socket was shutdown INFO:{errno = 32; error = "Broken pipe"; stream = "{object = 0x5595d03818f0;}"; }" error.

 

I'm able to start exactly 508 workers.   When I attempt 509 workers the error appears and SOGo shutdown quickly after startup.

 

I believe this may be OS related but I can't solve it.   I've changed /etc/security/limits.d/20-nproc.conf to include:

sogo   soft    nproc   unlimited
sogoeas    soft    nproc   unlimited
root   soft    nproc   unlimited


No difference.

 

I’ve also tried changing /etc/security/limits.conf to include:
sogo   -   stack   32768
sogo   -   nproc   8192
sogoeas    -   stack   32768
sogoeas    -   nproc   8192

 

Again, no change.

 

I'm researching thread/process limits per user in Linux.   So far I haven't had any success.

 

Thanks again,
Bob

 


Bob Dushok
Director of Enterprise Systems and Computer Labs
Luzerne County Community College

1-800-377-5222 ext 7327
bdus...@luzerne.edu

 

 

- Original message -
From: ""Support (supp...@foxserv.be)" 
Sent by: users-requ...@sogo.nu
To: users@sogo.nu
Cc:
Subject: Re: [SOGo] Users can't configure clients to use ActiveSync
Date: Sat, Nov 9, 2019 7:27 AM
 
Hello

3 things 

First thing, what does Sogo's logs say?

Second thing, the Office version, is that the last one?

3rd thing, when you add the URL with the subdomain with /Microsoft-Server-ActiveSync, you add it without the "https", because if you add it, was that my mistake, it actually adds an error message.

Have a good day
Michel


Le Mercredi, Novembre 06, 2019 16:19 CET, "bdus...@luzerne.edu"  a écrit:
 


	
	We've recently begun receiving reports from some of our students indicating they can't configure their phones to access Sogo.   I've verified this using iOS and an encountering the problem as well. 
	 
	Users select to add a Microsoft Exchange account, enter their e-mail address, select to configure manually when prompted, enter their password when prompted, then click next.   iOS displays "Verifying..." for a few seconds and then prompts for more information.   They enter the correct server, username, and password then click next.   After a pause of about a minute with "Verifying" displayed the error "Unable to verify account information" appears.
	 
	I've been checking both my nginx and sogo logs and can't find any details on the problem.  
	 
	I'm running a separate instance for eas traffic as specified at https://sogo.nu/support/faq/dedicated-separate-sogo-instance-for-activesync.html
	 
	The nginx logs are showing a LOT of ActiveSync traffic.   I believe this problem is related to something in my configuration, not users ability to access our server.   It appears users who have preexisting configs are fine.   New users can’t seem to configure their devices.
	 
	I am seeing the following errors within my SOGo log:
	Nov 06 10:05:45 sogod [32707]: [ERROR] <0x0x55720946ebf0[WOWatchDog]> No child available to handle incoming request!
	 
	We have a large number of users accessing the EAS instance.   I initially had the WOWorkersCount for the eas instance set to 400.   I have it set to 500 now.   When I try setting it higher I encounter the following error in the SOGo log:
	sogod [1716]: [ERROR] <0x0x5595d0273e50[WOHttpAdaptor]> failure notifying watchdog we are ready during events registration:  NAME:NGSocketShutdownDuringWriteException REASON:the socket was shutdown INFO:{errno = 32; error = "Broken pipe"; stream = "{object = 0x5595d03818f0;}"; }
	 
	I’m going to investigate any OS related limits which may be causing this  problem.   Could lack of threads be preventing new users from configuring their devices?
	 
	Does anyone have any suggestions on what I should look for while troubleshooting this problem?
	 
	Thanks,
	Bob
	Bob Dushok
	Director of Enterprise Systems and Computer Labs
	Luzerne County Community College
	1-800-377-5222 ext 

Re: [SOGo] Gmail app on Android devices no longer works with ActiveSync

[John Underwood]

Exactly the same here. Coincided with Android upgrades. Reverting to the 
previous GMail app sorted it for all the users but isn't a long term 
solution.


On 11/11/2019 12:56, Patrik Chadima (hy3...@gmail.com) wrote:

Hi,

We are experiencing issues with GMail app on Android devices 
configured with ActiveSync.


Phone refuses to receive emails and pop out message like:

Update your Exchange account ***.
Gmail's security settings are more secure than those set by your IT 
admin. contact your IT admin for help.


It seems to affect only newly updated GMail app.

Is anyone experiencing the same issues?

Thanks

sogo-activesync version: 4.1.1.2019-1
GMail version: 2019.10.20.278647676.release

This is part of EAS debug log:

"http://www.microsoft.com/;> ;




BBD100-1
BBD100-1
Android 8.1.0
Android-Mail/2019.10.20.278647676.release




MS-EAS-Provisioning-WBXML




Nov 11 13:37:01 sogod [23214]: 
<0x0x557700c77010[SOGoActiveSyncDispatcher]> EAS - response for device 
androidc1804047010: 
"http://www.microsoft.com/;> ;


1


MS-EAS-Provisioning-WBXML
2




Patrik Chadima
hy3...@gmail.com
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Re: [SOGo] Gmail app on Android devices no longer works with ActiveSync

[Patrik Chadima]

Hi,
On 11 Nov 2019, 14:35 +0100, Ian McMichael , wrote:
> On 11/11/2019 12:56 pm, Patrik Chadima (hy3...@gmail.com) wrote:
> > Is anyone experiencing the same issues?
> Yes, absolutely! Started yesterday afternoon for me following a GMail update.
> The popular belief is that it is related to this device admin deprecation:
> https://developers.google.com/android/work/device-admin-deprecation
> I have had to switch several users to Cal/CardDAV to immediately overcome the 
> issue. Sadly I'm still running SOGo 3 with multi-table database. My intention 
> is to upgrade to SOGo 4 as soon as possible.
> I see 4.1.1 release notes listed "fixed EAS provisioning support for 
> Outlook/iOS". Does this provisioning fix possibly also apply to Android and 
> push a profile suitable for the new Google rules? Would be useful to know 
> from anyone running the latest release…

Yes, I am currently running the latest (upgraded today hoping issue could be 
fixed by bug) nightly build of SOGo on our EAS dedicated server and 
unfortunately it has no effect.

I found another thread addressing this issue with msn.com services.
https://support.google.com/fi/thread/19051201?hl=en

So far it seems to be an issue on the Google side (too strict security settings 
or bug?).

Cheers

Patrik Chadima
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Re: [SOGo] Gmail app on Android devices no longer works with ActiveSync

[Ian McMichael]

On 11/11/2019 12:56 pm, Patrik Chadima (hy3...@gmail.com) wrote:

Is anyone experiencing the same issues?


Yes, absolutely!  Started yesterday afternoon for me following a GMail 
update.


The popular belief is that it is related to this device admin deprecation:

https://developers.google.com/android/work/device-admin-deprecation

I have had to switch several users to Cal/CardDAV to immediately 
overcome the issue.  Sadly I'm still running SOGo 3 with multi-table 
database.  My intention is to upgrade to SOGo 4 as soon as possible.


I see 4.1.1 release notes listed "fixed EAS provisioning support for 
Outlook/iOS".  Does this provisioning fix possibly also apply to Android 
and push a profile suitable for the new Google rules? Would be useful to 
know from anyone running the latest release...


--

Ian McMichael

• E-Mail: ian.mcmich...@gmail.com
• Phone: +44-(0)7703-192837

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[SOGo] Gmail app on Android devices no longer works with ActiveSync

[Patrik Chadima]

Hi,

We are experiencing issues with GMail app on Android devices configured with 
ActiveSync.

Phone refuses to receive emails and pop out message like:

Update your Exchange account ***.
Gmail's security settings are more secure than those set by your IT admin. 
contact your IT admin for help.

It seems to affect only newly updated GMail app.

Is anyone experiencing the same issues?

Thanks

sogo-activesync version: 4.1.1.2019-1
GMail version: 2019.10.20.278647676.release

This is part of EAS debug log:

http://www.microsoft.com/;>;



BBD100-1
BBD100-1
Android 8.1.0
Android-Mail/2019.10.20.278647676.release




MS-EAS-Provisioning-WBXML




Nov 11 13:37:01 sogod [23214]: <0x0x557700c77010[SOGoActiveSyncDispatcher]> EAS 
- response for device androidc1804047010: 
http://www.microsoft.com/;>;

1


MS-EAS-Provisioning-WBXML
2




Patrik Chadima
hy3...@gmail.com
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Re: [SOGo] User deleted contacts

[Christian Mack]

Hello

Am 06.11.19 um 17:19 schrieb Gerald Brandt (g...@majentis.com):
> Hi,
> 
> I have a user that deleted all his contacts. Is there a way to get them
> back from a database backup?
> 

Not that easy.
You need to create another database.
With 9 tables setup you need to restore your whole Backup.
Then select the data from the user and export them.
Afterwards import that data into your active SOGo database.

With old table setup, you have to find the tables corresponding to your
user.
Restore and export those and import into the productive SOGo database.

Better use sogo-tool backup and sogo-tool restore.


Kind regards,
Christian Mack

-- 
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