[SOGo] Request Failed when replying to message

Wed, 02 Sep 2020 11:06:12 -0700

We have a LMS student which can be used to send e-mail messages to our students.   When a student clicks to reply to any of these messages Sogo displays "Request Failed" and the logs show a 501 error on the reply get request.
 
We are using v4.3.2 of Sogo.
 
The messages themselves come from a "do-not-reply" address with a reply-to header containing a real e-mail address.   If tested this by sending a test message with reply-to header to my test account, replies work fine.
 
Has anyone seen a problem like this?   I assume there is some header which is confusing Sogo.
 
This problem impacts all messages sent from the LMS.   An example of the source of one of these messages is:
 
Return-Path: <do-not-re...@blackboard.com>
Delivered-To: ...
Received: from barracuda.luzerne.edu (unknown [10.3.1.4])
	by stmail.luzerne.edu (Postfix) with ESMTPS id 4BhSdX6p7Mz5HYlXL
	for <...>; Wed,  2 Sep 2020 11:33:36 -0400 (EDT)
X-ASG-Debug-ID: 1599060816-072430105047ceb0001-QGxhuQ
Received: from outbound-ip107a.ess.barracuda.com (outbound-ip107a.ess.barracuda.com [209.222.82.249]) by barracuda.luzerne.edu with ESMTP id tEa4Basao090jgfX (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NO); Wed, 02 Sep 2020 11:33:36 -0400 (EDT)
X-Barracuda-Envelope-From: do-not-re...@blackboard.com
X-Barracuda-RBL-Trusted-Forwarder: 209.222.82.249
Received: from mail-relay1-va2.blackboard.com (mail-relay1-va2.blackboard.com [69.196.241.1]) by mx118.us-east-2a.ess.aws.cudaops.com (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256 verify=NO); Wed, 02 Sep 2020 15:33:35 +0000
Received: from ip-10-146-215-243.ec2.internal (ec2-54-197-63-203.compute-1.amazonaws.com [54.197.63.203])
	by mail-relay1-va2.blackboard.com (Sentrion-MTA-4.3.2/Sentrion-MTA-4.3.2) with ESMTP id 082FUAPl032471;
	Wed, 2 Sep 2020 15:30:10 GMT
X-Barracuda-RBL-IP: 69.196.241.1
X-Barracuda-Effective-Source-IP: mail-relay1-va2.blackboard.com[69.196.241.1]
X-Barracuda-Apparent-Source-IP: 69.196.241.1
X-Barracuda-BBL-IP: 69.196.241.1
DKIM-Filter: OpenDKIM Filter v2.7.5 mail-relay1-va2.blackboard.com 082FUAPl032471
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=blackboard.com;
	s=sep2018; t=1599060610;
	bh=HRzUC/Y5wCgAU7qzNW1Rkv0B8Tl11/fjmymZNNaj1aE=;
	h=Date:From:Reply-To:To:Subject;
	b=u5JplCqOs99seYFv5xOWSwqx6IHXKOGMZPAH/u/5uA9DDTK8Hg/QasVzm5QaXpRM0
	 AXt5ldmEE44g6hVI5klLfUGJC/gvXFoOTd024HHMzDyjQaMRfgWJ8imHOYrOCtmHRa
	 pm6tCvRfOjB9VHNAirhNSxxZIDsbNPDNMGpCGvx0Z4cjX1NOk2iORshkcCuQPpsvu6
	 BLz9049hcG981A9AL5+q+4Nr9jIoxMSzOtdB1pRSQfL0fqRdBBVZXNOXHMofDCKeIn
	 dDHrd6HTowJpATUNWYVWnhoaSqfs7o8MJbcF9tZNitFwHuDNR0eLFyJsVYqK27g4ih
	 MSxgt99DDHH3A==
Date: Wed, 2 Sep 2020 11:33:34 -0400 (EDT)
From: "Joseph Nester - <...>" <do-not-re...@blackboard.com>
Reply-To: "Joseph Nester - <...>" <...>
To: "EMAIL-TEST-000":;
Message-ID: <71744606.2296.1599060814381.JavaMail.bbuser@ip-10-146-215-243>
Subject: [EXTERNAL]  Email Test Course: Test Message 3
MIME-Version: 1.0
X-ASG-Orig-Subj: Email Test Course: Test Message 3
Content-Type: multipart/alternative; 
	boundary="----=_Part_2294_716594908.1599060814121"
X-BESS-ID: 1599060815-893234-3420-15812-1
X-BESS-VER: 2019.1_20200831.2045
X-BESS-Apparent-Source-IP: 69.196.241.1
X-Barracuda-Connect: outbound-ip107a.ess.barracuda.com[209.222.82.249]
X-Barracuda-Start-Time: 1599060816
X-Barracuda-Encrypted: ECDHE-RSA-AES256-GCM-SHA384
X-Virus-Scanned: by bsmtpd at luzerne.edu
X-Barracuda-Scan-Msg-Size: 35
X-Barracuda-Spam-Score: 0.00
X-Barracuda-Spam-Status: Yes, SCORE=0.00 using global scores of TAG_LEVEL=0.0 QUARANTINE_LEVEL=1000.0 KILL_LEVEL=4.5 tests=HTML_MESSAGE
X-Barracuda-Spam-Report: Code version 3.2, rules version 3.2.3.84348
	Rule breakdown below
	 pts rule name              description
	---- ---------------------- --------------------------------------------------
	0.00 HTML_MESSAGE           BODY: HTML included in message
X-Barracuda-Spam-Flag: YES

------=_Part_2294_716594908.1599060814121
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit

Test message 3
------=_Part_2294_716594908.1599060814121
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit

<p>Test message 3</p>
------=_Part_2294_716594908.1599060814121--
 
In the above source I've replaced e-mail addresses with ...
 
Any suggestions on how to fix this problem would be appreciated.
 
Thanks,
Bob
 
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