Re: Blocking senders that are whitelisted

2017-10-04 Thread Alex
Hi, On Wed, Oct 4, 2017 at 11:52 AM, David Jones wrote: > On 10/04/2017 10:23 AM, Alex wrote: >> >> Hi, we have a user complaining about receiving email from a solar >> panel company and want us to block it. The problem is that it >> originates from mailchimp, which is

Re: Blocking senders that are whitelisted

2017-10-04 Thread Dave Warren
On 2017-10-04 10:26, Ian Zimmerman wrote: On 2017-10-04 10:52, David Jones wrote: I bet this user signed up for this email somehow, possibly a while ago and has forgotten about doing so. So many times, when you register for accounts on websites, the check box to opt-in to a mailing list is

Re: Blocking senders that are whitelisted

2017-10-04 Thread Ian Zimmerman
On 2017-10-04 10:52, David Jones wrote: > I bet this user signed up for this email somehow, possibly a while ago and has > forgotten about doing so. So many times, when you register for accounts on > websites, the check box to opt-in to a mailing list is already checked and > most > users don't

Re: Blocking senders that are whitelisted

2017-10-04 Thread Kris Deugau
Alex wrote: Hi, we have a user complaining about receiving email from a solar panel company and want us to block it. The problem is that it originates from mailchimp, which is whitelisted. I don't consider ESPs to be collectively or individually "white" enough to whitelist all mail sent

Re: Blocking senders that are whitelisted

2017-10-04 Thread David Jones
On 10/04/2017 10:23 AM, Alex wrote: Hi, we have a user complaining about receiving email from a solar panel company and want us to block it. The problem is that it originates from mailchimp, which is whitelisted. It's my belief that mailchimp is safe to whitelist (mcsv.net). However, what

Re: Blocking senders that are whitelisted

2017-10-04 Thread Rob McEwen
Alex, (if you have the time...) You should challenge this sender to provide evidence that your user signed up for their messages. Tell them that it isn't good enough to receive an IP address and date/time-stamp. You want to know what action your user took to get on their distribution list.

Blocking senders that are whitelisted

2017-10-04 Thread Alex
Hi, we have a user complaining about receiving email from a solar panel company and want us to block it. The problem is that it originates from mailchimp, which is whitelisted. It's my belief that mailchimp is safe to whitelist (mcsv.net). However, what happens when an email is received that