RE: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

2016-01-15 Thread Terence M. Bandoian

On 1/13/2016 12:18 PM, McDermott, Becky wrote:

My problem has been solved.  In the tomcat7w.exe, I had to add the following to 
the Java Options:

-Djava.library.path=\PROGRA~1\IBM\JazzTeamServer_601\server\tomcat\lib

I also had to remove:
-Xgc:preferredHeapBase=1

With the removal of -Xgc and the addition of the -Djava.library.path, the 
service successfully started.


Nice work!

-Terence



-Original Message-
From: Terence M. Bandoian [mailto:tere...@tmbsw.com]
Sent: Tuesday, January 12, 2016 6:46 PM
To: Tomcat Users List
Subject: RE: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

On 1/12/2016 10:04 AM, McDermott, Becky wrote:

I used the Java options provided by IBM.  Since Tomcat will successfully start 
using the startup batch files, I assume that these settings are fine.  I've 
tried playing with the settings and cannot get it to work either.  I seems like 
it's some sort of weird Windows thing.

I have successfully configured these services before with prior version of 
IBM's CLM.  The difference in those previous versions was that Tomcat came 
bundled with t heir product.  For this latest IBM version, Tomcat was not 
bundled and they provided instructions for downloading it from Apache and 
instructions for where to install it.

I have escalated the issue with IBM's support and since they are providing the JVM, it is 
probably their issue but wanted to put it out to the larger community to see if anyone 
has ever had this issue before.  A user on the user forums said that the memory error in 
the Tomcat log file is a red herring and that it is giving that memory allocation error 
because the JVM didn't actually start.  So, the issue seems more connected to the error 
in the Windows Event viewer ("cannot open file").


Hi, Becky-

Have you tried the Tomcat Windows Service Installer available on the download 
page (http://tomcat.apache.org/download-70.cgi)?  In my experience, it makes it 
much easier to get Tomcat up and running as a Windows service.  In addition, a 
configuration app is included which further simplifies the process.

With your current setup, I'd start by checking the Log On settings of the 
service and the permissions of the Tomcat files and folders.

-Terence Bandoian



-Original Message-
From: Christopher Schultz [mailto:ch...@christopherschultz.net]
Sent: Tuesday, January 12, 2016 8:59 AM
To: Tomcat Users List
Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows
Service

Becky,

On 1/12/16 10:42 AM, McDermott, Becky wrote:

I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per IBM's 
installation instructions, I downloaded and extracted Tomcat 7.0.59 to my 
server.

I am successfully able to start the Tomcat server from the command line using 
the batch files provided by the IBM application (C:\Program 
Files\IBM\JazzTeamServer_601\server\server.startup.bat).  Tomcat starts as well 
as all of the IBM CLM applications.

The problem I'm having is when I try to configure tomcat to run as a Windows 
service.  I have followed the instructions provided by IBM:


1.   Set the environment variable CATALINA_HOME to C:\Program 
Files\IBM\JazzTeamServer_601\server\tomcat

2.   Deleted existing tomcat7 services using:  sc delete tomcat7

3.   Re-booted the machine

Note that, depending upon how you set the CATALINA_HOME environment variable, 
rebooting will lose this value. I'm not sure the reboot was necessary.


4.   Installed the new tomcat service from the Tomcat bin directory:  
service.bat install tomcat7

5.   Configured the service using:  tomcat7w.exe

1.   Clicked "Java" tab

2.   Cleared "Use default" checkbox

3.   Added the following path to the Java Virtual machine:  C:\Program 
Files\IBM\JazzTeamServer_601\server\jre\bin\j9vm\jvm.dll

4.   Added the following lines to the end of the java Options text field:
-DJAZZ_HOME=le:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf
-Djava.awt.headless=ue
-Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin>> >tr ue 
-Dcom.ibm.team.repository.tempDir=C:\Program
Files\IBM\JazzTeamServer_601\server\tomcat\temp
-Djazz.connector.sslEnabledProtocols=Sv1.2
-Djazz.connector.algorithm=mX509
-Dlog4j.configuration=le:///C:/PROGRA~1/IBM/JazzTeamServer_601/ser
ve
r/conf/startup_log4j.properties
-Xgcpolicy:gencon
-Xcompressedrefs
-Xgc:preferredHeapBase=1
-XX:MaxDirectMemorySize=

That's a BIG buffer. Do you need 1G NIO buffers? A web-based video-editing 
application?


-Xmx4G
-Xms4G
-Xmn1g

What is -Xmn? It's probably not a problem, but I thought I'd point-out 
something that looks weird.


-DORACLE_JDBC_DRIVER_FILE=\Program
Files\IBM\JazzTeamServer_601\server\Oracle\ojdb6.jar

5.   Cleared the following fields:

* Initial memory pool

* Maximum memory pool

* Thread stack size

6.   In the Startup and Shutdown tabs, confirmed that &qu

RE: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

2016-01-13 Thread McDermott, Becky
My problem has been solved.  In the tomcat7w.exe, I had to add the following to 
the Java Options:

-Djava.library.path=C:\PROGRA~1\IBM\JazzTeamServer_601\server\tomcat\lib

I also had to remove:
-Xgc:preferredHeapBase=0x1

With the removal of -Xgc and the addition of the -Djava.library.path, the 
service successfully started.

-Original Message-
From: Terence M. Bandoian [mailto:tere...@tmbsw.com] 
Sent: Tuesday, January 12, 2016 6:46 PM
To: Tomcat Users List
Subject: RE: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

On 1/12/2016 10:04 AM, McDermott, Becky wrote:
> I used the Java options provided by IBM.  Since Tomcat will successfully 
> start using the startup batch files, I assume that these settings are fine.  
> I've tried playing with the settings and cannot get it to work either.  I 
> seems like it's some sort of weird Windows thing.
>
> I have successfully configured these services before with prior version of 
> IBM's CLM.  The difference in those previous versions was that Tomcat came 
> bundled with t heir product.  For this latest IBM version, Tomcat was not 
> bundled and they provided instructions for downloading it from Apache and 
> instructions for where to install it.
>
> I have escalated the issue with IBM's support and since they are providing 
> the JVM, it is probably their issue but wanted to put it out to the larger 
> community to see if anyone has ever had this issue before.  A user on the 
> user forums said that the memory error in the Tomcat log file is a red 
> herring and that it is giving that memory allocation error because the JVM 
> didn't actually start.  So, the issue seems more connected to the error in 
> the Windows Event viewer ("cannot open file").


Hi, Becky-

Have you tried the Tomcat Windows Service Installer available on the download 
page (http://tomcat.apache.org/download-70.cgi)?  In my experience, it makes it 
much easier to get Tomcat up and running as a Windows service.  In addition, a 
configuration app is included which further simplifies the process.

With your current setup, I'd start by checking the Log On settings of the 
service and the permissions of the Tomcat files and folders.

-Terence Bandoian


>
> -Original Message-
> From: Christopher Schultz [mailto:ch...@christopherschultz.net]
> Sent: Tuesday, January 12, 2016 8:59 AM
> To: Tomcat Users List
> Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows 
> Service
>
> Becky,
>
> On 1/12/16 10:42 AM, McDermott, Becky wrote:
>> >I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per 
>> >IBM's installation instructions, I downloaded and extracted Tomcat 7.0.59 
>> >to my server.
>> >
>> >I am successfully able to start the Tomcat server from the command line 
>> >using the batch files provided by the IBM application (C:\Program 
>> >Files\IBM\JazzTeamServer_601\server\server.startup.bat).  Tomcat starts as 
>> >well as all of the IBM CLM applications.
>> >
>> >The problem I'm having is when I try to configure tomcat to run as a 
>> >Windows service.  I have followed the instructions provided by IBM:
>> >
>> >
>> >1.   Set the environment variable CATALINA_HOME to C:\Program 
>> >Files\IBM\JazzTeamServer_601\server\tomcat
>> >
>> >2.   Deleted existing tomcat7 services using:  sc delete tomcat7
>> >
>> >3.   Re-booted the machine
> Note that, depending upon how you set the CATALINA_HOME environment variable, 
> rebooting will lose this value. I'm not sure the reboot was necessary.
>
>> >4.   Installed the new tomcat service from the Tomcat bin directory:  
>> >service.bat install tomcat7
>> >
>> >5.   Configured the service using:  tomcat7w.exe
>> >
>> >1.   Clicked "Java" tab
>> >
>> >2.   Cleared "Use default" checkbox
>> >
>> >3.   Added the following path to the Java Virtual machine:  C:\Program 
>> >Files\IBM\JazzTeamServer_601\server\jre\bin\j9vm\jvm.dll
>> >
>> >4.   Added the following lines to the end of the java Options text 
>> >field:
>> >-DJAZZ_HOME=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf
>> >-Djava.awt.headless=true
>> >-Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin=
>> >tr ue -Dcom.ibm.team.repository.tempDir=C:\Program
>> >Files\IBM\JazzTeamServer_601\server\tomcat\temp
>> >-Djazz.connector.sslEnabledProtocols=TLSv1.2
>> >-Djazz.connector.algorithm=IbmX509
>> >-Dlog4j.configuration=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/ser
>

Re: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

2016-01-12 Thread tomcat

On 12.01.2016 18:29, Mark Thomas wrote:

On 12/01/2016 17:10, McDermott, Becky wrote:

I am definitely not a Java/Tomcat expert so I appreciate the info.  I have 10GB 
of RAM and only 1.2 GB is in use when I try to start the tomcat service.


OK. You should be OK then but you never know. One thing to try is lower
settings to see if you can find when the problem starts. The error code
JVMJ9VM015W is the one for not enough system memory available.


I downloaded from:  
http://archive.apache.org/dist/tomcat/tomcat-7/v7.0.59/bin/?cm_mc_uid=36937329763514476995925_mc_sid_5020=1450452120
And downloaded/extracted "apache-tomcat-7.0.59-windows-x64.zip"


Good. That means you will only have the 64-bit service wrapper.


Also, when I go to the location of my jre (C:\Program 
Files\IBM\JazzTeamServer_601\server\jre\bin) and run:  java -version
I get:
java version "1.7.0"
Java(TM) SE Runtime Environment (build pwa6470_27sr3fp10-20150708_01(SR3 FP10))
IBM J9 VM (build 2.7, JRE 1.7.0 Windows Server 2012 amd64-64 Compressed Referenc
es 20150630_255653 (JIT enabled, AOT enabled)
J9VM - R27_Java727_SR3_20150630_2236_B255653
JIT  - tr.r13.java_20150623_94888.01
GC   - R27_Java727_SR3_20150630_2236_B255653_CMPRSS
J9CL - 20150630_255653)
JCL - 20150628_01 based on Oracle jdk7u85-b15


That looks good.


The fact that I can start Tomcat from the command line scripts is indicating to 
me that the memory settings are ok for my server.  The server.start.bat file 
that IBM provides (which I successfully run from the command line) has the 
exact same memory settings that I'm providing to the Windows service.


When you entered the settings in the service UI, did you use new lines
between each setting? I have a vague memory of them either being
required or not allowed. With line wrapping it can be hard to tell what
is what. I'm not near a Windows box at the moment so I can't test that.



Don't know if that helps, but on my laptop I have an old tomcat 6 installed, and in the 
GUI "Javba options" box it shows up like this :


-Dcatalina.base=C:\apache-tomcat-6.0.24
-Dcatalina.home=C:\apache-tomcat-6.0.24
-Djava.endorsed.dirs=C:\apache-tomcat-6.0.24\endorsed
-Djava.io.tmpdir=C:\apache-tomcat-6.0.24\temp
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
-Djava.util.logging.config.file=C:\apache-tomcat-6.0.24\conf\logging.properties
-Dcom.sun.management.jmxremote
-Dcom.sun.management.jmxremote.port=1093
-Dcom.sun.management.jmxremote.ssl=false
-Dcom.sun.management.jmxremote.authenticate=false
-Djava.rmi.server.hostname=127.0.0.1

(looks like one option per line, with CR/LF at the end of each)




Mark





-Original Message-
From: Mark Thomas [mailto:ma...@apache.org]
Sent: Tuesday, January 12, 2016 9:57 AM
To: Tomcat Users List
Subject: Re: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

On 12/01/2016 16:04, McDermott, Becky wrote:

I used the Java options provided by IBM.  Since Tomcat will successfully start 
using the startup batch files, I assume that these settings are fine.  I've 
tried playing with the settings and cannot get it to work either.  I seems like 
it's some sort of weird Windows thing.

I have successfully configured these services before with prior version of 
IBM's CLM.  The difference in those previous versions was that Tomcat came 
bundled with t heir product.  For this latest IBM version, Tomcat was not 
bundled and they provided instructions for downloading it from Apache and 
instructions for where to install it.

I have escalated the issue with IBM's support and since they are providing the JVM, it is 
probably their issue but wanted to put it out to the larger community to see if anyone 
has ever had this issue before.  A user on the user forums said that the memory error in 
the Tomcat log file is a red herring and that it is giving that memory allocation error 
because the JVM didn't actually start.  So, the issue seems more connected to the error 
in the Windows Event viewer ("cannot open file").


Nope. The Tomcat log file has the useful information. Ignore the event viewer.

4G of heap + 1G of native + whatever else the JVM needs is an awful lot.
Are you sure there is enough free RAM on the box?

Also, as Chris indicated, check that you are using the 64-bit version of the 
service runner and a 64-bit JVM.

Exactly which Tomcat download did you use?

Mark




-Original Message-
From: Christopher Schultz [mailto:ch...@christopherschultz.net]
Sent: Tuesday, January 12, 2016 8:59 AM
To: Tomcat Users List
Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows
Service

Becky,

On 1/12/16 10:42 AM, McDermott, Becky wrote:

I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per IBM's 
installation instructions, I downloaded and extracted Tomcat 7.0.59 to my 
server.

I am successfully able to start the Tomcat server from the command line using 
the batch files provided by th

RE: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

2016-01-12 Thread McDermott, Becky
I used the Java options provided by IBM.  Since Tomcat will successfully start 
using the startup batch files, I assume that these settings are fine.  I've 
tried playing with the settings and cannot get it to work either.  I seems like 
it's some sort of weird Windows thing.

I have successfully configured these services before with prior version of 
IBM's CLM.  The difference in those previous versions was that Tomcat came 
bundled with t heir product.  For this latest IBM version, Tomcat was not 
bundled and they provided instructions for downloading it from Apache and 
instructions for where to install it.

I have escalated the issue with IBM's support and since they are providing the 
JVM, it is probably their issue but wanted to put it out to the larger 
community to see if anyone has ever had this issue before.  A user on the user 
forums said that the memory error in the Tomcat log file is a red herring and 
that it is giving that memory allocation error because the JVM didn't actually 
start.  So, the issue seems more connected to the error in the Windows Event 
viewer ("cannot open file").

-Original Message-
From: Christopher Schultz [mailto:ch...@christopherschultz.net] 
Sent: Tuesday, January 12, 2016 8:59 AM
To: Tomcat Users List
Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

Becky,

On 1/12/16 10:42 AM, McDermott, Becky wrote:
> I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per 
> IBM's installation instructions, I downloaded and extracted Tomcat 7.0.59 to 
> my server.
> 
> I am successfully able to start the Tomcat server from the command line using 
> the batch files provided by the IBM application (C:\Program 
> Files\IBM\JazzTeamServer_601\server\server.startup.bat).  Tomcat starts as 
> well as all of the IBM CLM applications.
> 
> The problem I'm having is when I try to configure tomcat to run as a Windows 
> service.  I have followed the instructions provided by IBM:
> 
> 
> 1.   Set the environment variable CATALINA_HOME to C:\Program 
> Files\IBM\JazzTeamServer_601\server\tomcat
> 
> 2.   Deleted existing tomcat7 services using:  sc delete tomcat7
> 
> 3.   Re-booted the machine

Note that, depending upon how you set the CATALINA_HOME environment variable, 
rebooting will lose this value. I'm not sure the reboot was necessary.

> 4.   Installed the new tomcat service from the Tomcat bin directory:  
> service.bat install tomcat7
> 
> 5.   Configured the service using:  tomcat7w.exe
> 
> 1.   Clicked "Java" tab
> 
> 2.   Cleared "Use default" checkbox
> 
> 3.   Added the following path to the Java Virtual machine:  C:\Program 
> Files\IBM\JazzTeamServer_601\server\jre\bin\j9vm\jvm.dll
> 
> 4.   Added the following lines to the end of the java Options text field:
> -DJAZZ_HOME=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf
> -Djava.awt.headless=true
> -Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin=tr
> ue -Dcom.ibm.team.repository.tempDir=C:\Program 
> Files\IBM\JazzTeamServer_601\server\tomcat\temp
> -Djazz.connector.sslEnabledProtocols=TLSv1.2
> -Djazz.connector.algorithm=IbmX509
> -Dlog4j.configuration=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/serve
> r/conf/startup_log4j.properties
> -Xgcpolicy:gencon
> -Xcompressedrefs
> -Xgc:preferredHeapBase=0x1
> -XX:MaxDirectMemorySize=1G

That's a BIG buffer. Do you need 1G NIO buffers? A web-based video-editing 
application?

> -Xmx4G
> -Xms4G
> -Xmn1g

What is -Xmn? It's probably not a problem, but I thought I'd point-out 
something that looks weird.

> -DORACLE_JDBC_DRIVER_FILE=C:\Program 
> Files\IBM\JazzTeamServer_601\server\Oracle\ojdb6.jar
> 
> 5.   Cleared the following fields:
> 
> * Initial memory pool
> 
> * Maximum memory pool
> 
> * Thread stack size
> 
> 6.   In the Startup and Shutdown tabs, confirmed that "jvm" was selected 
> for the "Mode" setting
> 
> When I try to start the service from Windows Services, I receive the 
> following error:
> 
> Services
> Windows could not start the Apache Tomcat 7.0 tomcat7 on Local Computer.  For 
> more information, review the System Event Log.  If this is a non-Microsoft 
> service, contact the service vendor and refer to service-specific error code 
> 4.
> 
> When I look at the Windows Event Viewer, there is an error that corresponds 
> to the time I tried to start the service:
> 
> The Apache Tomcat 7.0 tomcat7 service terminated with the following 
> service-specific error:
> The system cannot open the file.
> 
> The tomcat log file:  tomcat7-stderr.2016-01-12.log contains:
> 2016-01-12 08:35:10 Commons Daemon procrun stderr initi

RE: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

2016-01-12 Thread Terence M. Bandoian

On 1/12/2016 10:04 AM, McDermott, Becky wrote:

I used the Java options provided by IBM.  Since Tomcat will successfully start 
using the startup batch files, I assume that these settings are fine.  I've 
tried playing with the settings and cannot get it to work either.  I seems like 
it's some sort of weird Windows thing.

I have successfully configured these services before with prior version of 
IBM's CLM.  The difference in those previous versions was that Tomcat came 
bundled with t heir product.  For this latest IBM version, Tomcat was not 
bundled and they provided instructions for downloading it from Apache and 
instructions for where to install it.

I have escalated the issue with IBM's support and since they are providing the JVM, it is 
probably their issue but wanted to put it out to the larger community to see if anyone 
has ever had this issue before.  A user on the user forums said that the memory error in 
the Tomcat log file is a red herring and that it is giving that memory allocation error 
because the JVM didn't actually start.  So, the issue seems more connected to the error 
in the Windows Event viewer ("cannot open file").



Hi, Becky-

Have you tried the Tomcat Windows Service Installer available on the 
download page (http://tomcat.apache.org/download-70.cgi)?  In my 
experience, it makes it much easier to get Tomcat up and running as a 
Windows service.  In addition, a configuration app is included which 
further simplifies the process.


With your current setup, I'd start by checking the Log On settings of 
the service and the permissions of the Tomcat files and folders.


-Terence Bandoian




-Original Message-
From: Christopher Schultz [mailto:ch...@christopherschultz.net]
Sent: Tuesday, January 12, 2016 8:59 AM
To: Tomcat Users List
Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

Becky,

On 1/12/16 10:42 AM, McDermott, Becky wrote:

>I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per IBM's 
installation instructions, I downloaded and extracted Tomcat 7.0.59 to my server.
>
>I am successfully able to start the Tomcat server from the command line using 
the batch files provided by the IBM application (C:\Program 
Files\IBM\JazzTeamServer_601\server\server.startup.bat).  Tomcat starts as well as 
all of the IBM CLM applications.
>
>The problem I'm having is when I try to configure tomcat to run as a Windows 
service.  I have followed the instructions provided by IBM:
>
>
>1.   Set the environment variable CATALINA_HOME to C:\Program 
Files\IBM\JazzTeamServer_601\server\tomcat
>
>2.   Deleted existing tomcat7 services using:  sc delete tomcat7
>
>3.   Re-booted the machine

Note that, depending upon how you set the CATALINA_HOME environment variable, 
rebooting will lose this value. I'm not sure the reboot was necessary.


>4.   Installed the new tomcat service from the Tomcat bin directory:  
service.bat install tomcat7
>
>5.   Configured the service using:  tomcat7w.exe
>
>1.   Clicked "Java" tab
>
>2.   Cleared "Use default" checkbox
>
>3.   Added the following path to the Java Virtual machine:  C:\Program 
Files\IBM\JazzTeamServer_601\server\jre\bin\j9vm\jvm.dll
>
>4.   Added the following lines to the end of the java Options text field:
>-DJAZZ_HOME=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf
>-Djava.awt.headless=true
>-Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin=tr
>ue -Dcom.ibm.team.repository.tempDir=C:\Program
>Files\IBM\JazzTeamServer_601\server\tomcat\temp
>-Djazz.connector.sslEnabledProtocols=TLSv1.2
>-Djazz.connector.algorithm=IbmX509
>-Dlog4j.configuration=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/serve
>r/conf/startup_log4j.properties
>-Xgcpolicy:gencon
>-Xcompressedrefs
>-Xgc:preferredHeapBase=0x1
>-XX:MaxDirectMemorySize=1G

That's a BIG buffer. Do you need 1G NIO buffers? A web-based video-editing 
application?


>-Xmx4G
>-Xms4G
>-Xmn1g

What is -Xmn? It's probably not a problem, but I thought I'd point-out 
something that looks weird.


>-DORACLE_JDBC_DRIVER_FILE=C:\Program
>Files\IBM\JazzTeamServer_601\server\Oracle\ojdb6.jar
>
>5.   Cleared the following fields:
>
>* Initial memory pool
>
>* Maximum memory pool
>
>* Thread stack size
>
>6.   In the Startup and Shutdown tabs, confirmed that "jvm" was selected for the 
"Mode" setting
>
>When I try to start the service from Windows Services, I receive the following 
error:
>
>Services
>Windows could not start the Apache Tomcat 7.0 tomcat7 on Local Computer.  For 
more information, review the System Event Log.  If this is a non-Microsoft 
service, contact the service vendor and refer to service-specific error code 4.
>
>Wh

Re: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

2016-01-12 Thread Mark Thomas
On 12/01/2016 16:04, McDermott, Becky wrote:
> I used the Java options provided by IBM.  Since Tomcat will successfully 
> start using the startup batch files, I assume that these settings are fine.  
> I've tried playing with the settings and cannot get it to work either.  I 
> seems like it's some sort of weird Windows thing.
> 
> I have successfully configured these services before with prior version of 
> IBM's CLM.  The difference in those previous versions was that Tomcat came 
> bundled with t heir product.  For this latest IBM version, Tomcat was not 
> bundled and they provided instructions for downloading it from Apache and 
> instructions for where to install it.
> 
> I have escalated the issue with IBM's support and since they are providing 
> the JVM, it is probably their issue but wanted to put it out to the larger 
> community to see if anyone has ever had this issue before.  A user on the 
> user forums said that the memory error in the Tomcat log file is a red 
> herring and that it is giving that memory allocation error because the JVM 
> didn't actually start.  So, the issue seems more connected to the error in 
> the Windows Event viewer ("cannot open file").

Nope. The Tomcat log file has the useful information. Ignore the event
viewer.

4G of heap + 1G of native + whatever else the JVM needs is an awful lot.
Are you sure there is enough free RAM on the box?

Also, as Chris indicated, check that you are using the 64-bit version of
the service runner and a 64-bit JVM.

Exactly which Tomcat download did you use?

Mark


> 
> -Original Message-
> From: Christopher Schultz [mailto:ch...@christopherschultz.net] 
> Sent: Tuesday, January 12, 2016 8:59 AM
> To: Tomcat Users List
> Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service
> 
> Becky,
> 
> On 1/12/16 10:42 AM, McDermott, Becky wrote:
>> I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per 
>> IBM's installation instructions, I downloaded and extracted Tomcat 7.0.59 to 
>> my server.
>>
>> I am successfully able to start the Tomcat server from the command line 
>> using the batch files provided by the IBM application (C:\Program 
>> Files\IBM\JazzTeamServer_601\server\server.startup.bat).  Tomcat starts as 
>> well as all of the IBM CLM applications.
>>
>> The problem I'm having is when I try to configure tomcat to run as a Windows 
>> service.  I have followed the instructions provided by IBM:
>>
>>
>> 1.   Set the environment variable CATALINA_HOME to C:\Program 
>> Files\IBM\JazzTeamServer_601\server\tomcat
>>
>> 2.   Deleted existing tomcat7 services using:  sc delete tomcat7
>>
>> 3.   Re-booted the machine
> 
> Note that, depending upon how you set the CATALINA_HOME environment variable, 
> rebooting will lose this value. I'm not sure the reboot was necessary.
> 
>> 4.   Installed the new tomcat service from the Tomcat bin directory:  
>> service.bat install tomcat7
>>
>> 5.   Configured the service using:  tomcat7w.exe
>>
>> 1.   Clicked "Java" tab
>>
>> 2.   Cleared "Use default" checkbox
>>
>> 3.   Added the following path to the Java Virtual machine:  C:\Program 
>> Files\IBM\JazzTeamServer_601\server\jre\bin\j9vm\jvm.dll
>>
>> 4.   Added the following lines to the end of the java Options text field:
>> -DJAZZ_HOME=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf
>> -Djava.awt.headless=true
>> -Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin=tr
>> ue -Dcom.ibm.team.repository.tempDir=C:\Program 
>> Files\IBM\JazzTeamServer_601\server\tomcat\temp
>> -Djazz.connector.sslEnabledProtocols=TLSv1.2
>> -Djazz.connector.algorithm=IbmX509
>> -Dlog4j.configuration=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/serve
>> r/conf/startup_log4j.properties
>> -Xgcpolicy:gencon
>> -Xcompressedrefs
>> -Xgc:preferredHeapBase=0x1
>> -XX:MaxDirectMemorySize=1G
> 
> That's a BIG buffer. Do you need 1G NIO buffers? A web-based video-editing 
> application?
> 
>> -Xmx4G
>> -Xms4G
>> -Xmn1g
> 
> What is -Xmn? It's probably not a problem, but I thought I'd point-out 
> something that looks weird.
> 
>> -DORACLE_JDBC_DRIVER_FILE=C:\Program 
>> Files\IBM\JazzTeamServer_601\server\Oracle\ojdb6.jar
>>
>> 5.   Cleared the following fields:
>>
>> * Initial memory pool
>>
>> * Maximum memory pool
>>
>> * Thread stack size
>>
>> 6.   In the Startup and Shutdown tabs, confirmed that "jvm" was s

RE: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

2016-01-12 Thread McDermott, Becky
I am definitely not a Java/Tomcat expert so I appreciate the info.  I have 10GB 
of RAM and only 1.2 GB is in use when I try to start the tomcat service.

I downloaded from:  
http://archive.apache.org/dist/tomcat/tomcat-7/v7.0.59/bin/?cm_mc_uid=36937329763514476995925_mc_sid_5020=1450452120
And downloaded/extracted "apache-tomcat-7.0.59-windows-x64.zip"

Also, when I go to the location of my jre (C:\Program 
Files\IBM\JazzTeamServer_601\server\jre\bin) and run:  java -version
I get: 
java version "1.7.0"
Java(TM) SE Runtime Environment (build pwa6470_27sr3fp10-20150708_01(SR3 FP10))
IBM J9 VM (build 2.7, JRE 1.7.0 Windows Server 2012 amd64-64 Compressed Referenc
es 20150630_255653 (JIT enabled, AOT enabled)
J9VM - R27_Java727_SR3_20150630_2236_B255653
JIT  - tr.r13.java_20150623_94888.01
GC   - R27_Java727_SR3_20150630_2236_B255653_CMPRSS
J9CL - 20150630_255653)
JCL - 20150628_01 based on Oracle jdk7u85-b15

The fact that I can start Tomcat from the command line scripts is indicating to 
me that the memory settings are ok for my server.  The server.start.bat file 
that IBM provides (which I successfully run from the command line) has the 
exact same memory settings that I'm providing to the Windows service.


-Original Message-
From: Mark Thomas [mailto:ma...@apache.org] 
Sent: Tuesday, January 12, 2016 9:57 AM
To: Tomcat Users List
Subject: Re: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

On 12/01/2016 16:04, McDermott, Becky wrote:
> I used the Java options provided by IBM.  Since Tomcat will successfully 
> start using the startup batch files, I assume that these settings are fine.  
> I've tried playing with the settings and cannot get it to work either.  I 
> seems like it's some sort of weird Windows thing.
> 
> I have successfully configured these services before with prior version of 
> IBM's CLM.  The difference in those previous versions was that Tomcat came 
> bundled with t heir product.  For this latest IBM version, Tomcat was not 
> bundled and they provided instructions for downloading it from Apache and 
> instructions for where to install it.
> 
> I have escalated the issue with IBM's support and since they are providing 
> the JVM, it is probably their issue but wanted to put it out to the larger 
> community to see if anyone has ever had this issue before.  A user on the 
> user forums said that the memory error in the Tomcat log file is a red 
> herring and that it is giving that memory allocation error because the JVM 
> didn't actually start.  So, the issue seems more connected to the error in 
> the Windows Event viewer ("cannot open file").

Nope. The Tomcat log file has the useful information. Ignore the event viewer.

4G of heap + 1G of native + whatever else the JVM needs is an awful lot.
Are you sure there is enough free RAM on the box?

Also, as Chris indicated, check that you are using the 64-bit version of the 
service runner and a 64-bit JVM.

Exactly which Tomcat download did you use?

Mark


> 
> -Original Message-
> From: Christopher Schultz [mailto:ch...@christopherschultz.net]
> Sent: Tuesday, January 12, 2016 8:59 AM
> To: Tomcat Users List
> Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows 
> Service
> 
> Becky,
> 
> On 1/12/16 10:42 AM, McDermott, Becky wrote:
>> I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per 
>> IBM's installation instructions, I downloaded and extracted Tomcat 7.0.59 to 
>> my server.
>>
>> I am successfully able to start the Tomcat server from the command line 
>> using the batch files provided by the IBM application (C:\Program 
>> Files\IBM\JazzTeamServer_601\server\server.startup.bat).  Tomcat starts as 
>> well as all of the IBM CLM applications.
>>
>> The problem I'm having is when I try to configure tomcat to run as a Windows 
>> service.  I have followed the instructions provided by IBM:
>>
>>
>> 1.   Set the environment variable CATALINA_HOME to C:\Program 
>> Files\IBM\JazzTeamServer_601\server\tomcat
>>
>> 2.   Deleted existing tomcat7 services using:  sc delete tomcat7
>>
>> 3.   Re-booted the machine
> 
> Note that, depending upon how you set the CATALINA_HOME environment variable, 
> rebooting will lose this value. I'm not sure the reboot was necessary.
> 
>> 4.   Installed the new tomcat service from the Tomcat bin directory:  
>> service.bat install tomcat7
>>
>> 5.   Configured the service using:  tomcat7w.exe
>>
>> 1.   Clicked "Java" tab
>>
>> 2.   Cleared "Use default" checkbox
>>
>> 3.   Added the following path to the Java Virtual machine:  C:\Program 
>> Files\IBM\JazzTeamServer_6

Re: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows Service

2016-01-12 Thread Mark Thomas
On 12/01/2016 17:10, McDermott, Becky wrote:
> I am definitely not a Java/Tomcat expert so I appreciate the info.  I have 
> 10GB of RAM and only 1.2 GB is in use when I try to start the tomcat service.

OK. You should be OK then but you never know. One thing to try is lower
settings to see if you can find when the problem starts. The error code
JVMJ9VM015W is the one for not enough system memory available.

> I downloaded from:  
> http://archive.apache.org/dist/tomcat/tomcat-7/v7.0.59/bin/?cm_mc_uid=36937329763514476995925_mc_sid_5020=1450452120
> And downloaded/extracted "apache-tomcat-7.0.59-windows-x64.zip"

Good. That means you will only have the 64-bit service wrapper.

> Also, when I go to the location of my jre (C:\Program 
> Files\IBM\JazzTeamServer_601\server\jre\bin) and run:  java -version
> I get: 
> java version "1.7.0"
> Java(TM) SE Runtime Environment (build pwa6470_27sr3fp10-20150708_01(SR3 
> FP10))
> IBM J9 VM (build 2.7, JRE 1.7.0 Windows Server 2012 amd64-64 Compressed 
> Referenc
> es 20150630_255653 (JIT enabled, AOT enabled)
> J9VM - R27_Java727_SR3_20150630_2236_B255653
> JIT  - tr.r13.java_20150623_94888.01
> GC   - R27_Java727_SR3_20150630_2236_B255653_CMPRSS
> J9CL - 20150630_255653)
> JCL - 20150628_01 based on Oracle jdk7u85-b15

That looks good.

> The fact that I can start Tomcat from the command line scripts is indicating 
> to me that the memory settings are ok for my server.  The server.start.bat 
> file that IBM provides (which I successfully run from the command line) has 
> the exact same memory settings that I'm providing to the Windows service.

When you entered the settings in the service UI, did you use new lines
between each setting? I have a vague memory of them either being
required or not allowed. With line wrapping it can be hard to tell what
is what. I'm not near a Windows box at the moment so I can't test that.

Mark


> 
> 
> -Original Message-
> From: Mark Thomas [mailto:ma...@apache.org] 
> Sent: Tuesday, January 12, 2016 9:57 AM
> To: Tomcat Users List
> Subject: Re: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows 
> Service
> 
> On 12/01/2016 16:04, McDermott, Becky wrote:
>> I used the Java options provided by IBM.  Since Tomcat will successfully 
>> start using the startup batch files, I assume that these settings are fine.  
>> I've tried playing with the settings and cannot get it to work either.  I 
>> seems like it's some sort of weird Windows thing.
>>
>> I have successfully configured these services before with prior version of 
>> IBM's CLM.  The difference in those previous versions was that Tomcat came 
>> bundled with t heir product.  For this latest IBM version, Tomcat was not 
>> bundled and they provided instructions for downloading it from Apache and 
>> instructions for where to install it.
>>
>> I have escalated the issue with IBM's support and since they are providing 
>> the JVM, it is probably their issue but wanted to put it out to the larger 
>> community to see if anyone has ever had this issue before.  A user on the 
>> user forums said that the memory error in the Tomcat log file is a red 
>> herring and that it is giving that memory allocation error because the JVM 
>> didn't actually start.  So, the issue seems more connected to the error in 
>> the Windows Event viewer ("cannot open file").
> 
> Nope. The Tomcat log file has the useful information. Ignore the event viewer.
> 
> 4G of heap + 1G of native + whatever else the JVM needs is an awful lot.
> Are you sure there is enough free RAM on the box?
> 
> Also, as Chris indicated, check that you are using the 64-bit version of the 
> service runner and a 64-bit JVM.
> 
> Exactly which Tomcat download did you use?
> 
> Mark
> 
> 
>>
>> -Original Message-
>> From: Christopher Schultz [mailto:ch...@christopherschultz.net]
>> Sent: Tuesday, January 12, 2016 8:59 AM
>> To: Tomcat Users List
>> Subject: [EXTERNAL] Re: Problem starting Tomcat 7.0.59 as a Windows 
>> Service
>>
>> Becky,
>>
>> On 1/12/16 10:42 AM, McDermott, Becky wrote:
>>> I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools.  Per 
>>> IBM's installation instructions, I downloaded and extracted Tomcat 7.0.59 
>>> to my server.
>>>
>>> I am successfully able to start the Tomcat server from the command line 
>>> using the batch files provided by the IBM application (C:\Program 
>>> Files\IBM\JazzTeamServer_601\server\server.startup.bat).  Tomcat starts as 
>>> well as all of the IBM CLM applications.
>>>
>>> The problem I'm having is when I tr