Hi ,

Hope you are doing great,

My Self,  *Sudhakar* from *HCL Global Systems Inc*. We have a requirement
for * Help Desk technical support Engineer* for *Wilkesboro,NC

Please review the Job description below and if you’d like to pursue this,
please include a word copy of your latest resume along with a daytime phone
number and rate in your response.

You can also reach me at 248-473-0720*191,Drop the suitable profiles
on *r...@hclglobal.com
<r...@hclglobal.com>*





Title: Help Desk technical support Engineer

Location: Wilkesboro,NC

Duration: 6 Months +



5-8 years of commensurate and progressive growth experience in a Help Desk
or Help Desk technical support environment
2-3 years’ experience with Crystal Reports Development and standard metrics
reporting requirements.
• Experience with NetApp NAS and IBM blade servers a plus.
• Provide Level 1 support for NAS project support room. Techs will run
migration scripts for NetApp NAS installations for stores in the US and
Canada.
• Work will take place Sunday-Thursday nights with start times between
9-11pm (depending on geographic store locations).
• Requires a college degree in an IT Technology field or equivalent
experience
• 2-3 years’ experience with Crystal Reports Development and standard
metrics reporting requirements.
• Must have basic knowledge of PC hardware, MS Office, basic printer
troubleshooting skills, ghosting software, and knowledge of web browsers.
• Certified Knowledge Management; A+ and/ or Net+ Certification.
• Help Desk Experience or Knowledge Management Administration preferred.
• Familiar with ITIL process and environment.
• Familiar with support of e-commerce or e-business web sites.
• Knowledge of script writing or SQL, Access, PERL and/or JAVA.

*Thanks and Regards . . . . *



*Sudhakar*,

Technical Recruiter,
HCL Global Systems, Inc
24543 Indoplex Circle,
Suite 220, Farminton. MI 48335

Direct:248-473-0720*191

Email Id: r...@hclglobal.com

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