3rd Party User Here. We went with Versitec, www.versitec.com . Every tech is a
level 3 technician and the escalation process has been flawless. We have yet to
be passed up to Symantec and to my knowledge we have always reached a live
person for every call.
I guess these guys have been
I don't use a 3rd party vendor but I'm not especially happy with
Veritas'/Symantec's support. I've had critical tickets open and they were
passed from the US support center, to the Australian support center, to the UK
support center with no resolution.
In most cases I resolve the issues
