Re: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives.
If the devices are scsi attached, you can take the system down to the OK prompt and run probe-scsi-all to verify that at the OS level, the drives are being presented. This page tells you how to do it: http://www.tech-recipes.com/rx/114/troubleshoot-scsi-devices-with-probe-scsi-all/ Alternatively, have you tried to reconfigure the drives using the NBU wizard? If the drives or cables were swapped accidentally when putting them back in the library, then you have re-ordered the presentation to the OS, and then NBU, which makes NBU not happy and you get the scenario you have. Since you only have two drives, it might just be simpler/quicker to completely remove the drives from the OS and re add them, then re-run the drive config wizard or manually reconfigure them. Rusty Major, MCSE, BCFP, VCS ▪ Sr. Storage Engineer ▪ SunGard Availability Services ▪ 757 N. Eldridge Suite 200, Houston TX 77079 ▪ 281-584-4693 Keeping People and Information Connected® ▪ http://availability.sungard.com/ P Think before you print CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system. tsimerson netbackup-fo...@backupcentral.com Sent by: veritas-bu-boun...@mailman.eng.auburn.edu 07/16/2010 06:07 AM Please respond to VERITAS-BU@MAILMAN.ENG.AUBURN.EDU To VERITAS-BU@MAILMAN.ENG.AUBURN.EDU cc Subject [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. I don't think this problem is a NBU issue. It looks like Solaris has lost the drives. You need to rescan the devices to make sure that Solaris can see the drives. I believe you can run devfsadm -c tape to have the system rescan for devices or issue a touch /reconfigure then reboot the system. Once you can confirm that Solaris can see the drives and tapes (using mt command and suggestion from Len), then I bet NBU will just start working again. Granted that the device names haven't changed [Wink] +-- |This was sent by t...@tjsimerson.org via Backup Central. |Forward SPAM to ab...@backupcentral.com. +-- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives.
Interesting - I see this response but not what it is responding too. Did something not make to the mailing list from BackupCentral? -Original Message- From: veritas-bu-boun...@mailman.eng.auburn.edu [mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of tsimerson Sent: Thursday, July 15, 2010 8:28 AM To: VERITAS-BU@MAILMAN.ENG.AUBURN.EDU Subject: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. I think we're going to need some more information about your environment to help: 1. What operating system and version is your master/media server? 2. How are the tape drives attached (SCSI, fibre channel, etc.)? The 800 code is a fairly generic message stating the NBU cannot talk to the drives. +-- |This was sent by t...@tjsimerson.org via Backup Central. |Forward SPAM to ab...@backupcentral.com. +-- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu Proud partner. Susan G. Komen for the Cure. Please consider our environment before printing this e-mail or attachments. -- CONFIDENTIALITY NOTICE: This e-mail may contain privileged or confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, any disclosure, copying, distribution, or use of the contents of this information is prohibited and may be unlawful. If you have received this electronic transmission in error, please reply immediately to the sender that you have received the message in error, and delete it. Thank you. -- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives.
What is the output of tpconfig -d ? Thanks, Alex Leikin Loblaw Infrastructure Production Delivery Service/NetBackup alexander.lei...@loblaw.ca 905-459-2500x628723 -Original Message- From: veritas-bu-boun...@mailman.eng.auburn.edu [mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of ddobek Sent: Thursday, July 15, 2010 11:15 AM To: VERITAS-BU@MAILMAN.ENG.AUBURN.EDU Subject: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. tsimerson wrote: I think we're going to need some more information about your environment to help: 1. What operating system and version is your master/media server? 2. How are the tape drives attached (SCSI, fibre channel, etc.)? The 800 code is a fairly generic message stating the NBU cannot talk to the drives. We are using solaris and we are on netbackup 6.0. Our tapes are SCSI attached. I can see the drives in the device monitor, but they stay down, will not come up. Under the 'control' tab, they are DOWN-TLD every job that gets ran fails. thanks. +-- |This was sent by devon_do...@mentor.com via Backup Central. |Forward SPAM to ab...@backupcentral.com. +-- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu This email message is confidential, may be legally privileged and is intended for the exclusive use of the addressee. If you received this message in error or are not the intended recipient, you should destroy the email message and any attachments or copies, and you are prohibited from retaining, distributing, disclosing or using any information contained. Please inform us of the delivery error by return email. Thank you for your cooperation. Le présent message électronique est confidentiel et peut être couvert par le secret professionnel. Il est à l'usage exclusif du destinataire. Si vous recevez ce message par erreur ou si vous n'en êtes pas le destinataire prévu, vous devez détruire le message et toute pièce jointe ou copie et vous êtes tenu de ne pas conserver, distribuer, divulguer ni utiliser tout renseignement qu'il contient. Veuillez nous informer de toute erreur d'envoi en répondant à ce message. Merci de votre collaboration ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives.
Are the drives really there? # mt -f /dev/rmt/3cbn status Jim -Original Message- From: veritas-bu-boun...@mailman.eng.auburn.edu [mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of ddobek Sent: Wednesday, July 14, 2010 11:33 PM To: VERITAS-BU@MAILMAN.ENG.AUBURN.EDU Subject: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. NBU 6.0 on unix, after stopping nbu, powering down a quantum px502 library, pulling the 2 drives out the back, and putting them back in, powering back on and restarting nbu...the drives are there, recognizeable but they stay in the down state. I cannot up them either from gui or the command line. all jobs that run error out with a 800 code. i cannot figure out why the drives will not come up? Any suggestions? i've ran some commands to check the drive against the global database for the serial numbers, and it comes up as seeing both the drives, and that the serial is correct etc etc. They just wont come up. Any help would be great. thanks +-- |This was sent by devon_do...@mentor.com via Backup Central. |Forward SPAM to ab...@backupcentral.com. +-- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives.
This may not be a bad message if you do not have a tape cart in the tape drive. You may want to insert a tape cart in the tape drive and try the mt command again. If that does not work, you will have to look at the solaris commands for installing tape drives. len -Original Message- From: veritas-bu-boun...@mailman.eng.auburn.edu [mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of ddobek Sent: Thursday, July 15, 2010 2:31 PM To: VERITAS-BU@MAILMAN.ENG.AUBURN.EDU Subject: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. Thanks Jim I think these drives are there, but they just dont respond. here is the output: bash-3.00# mt -f /dev/rmt/3cbn status /dev/rmt/3cbn: no tape loaded or drive offline bash-3.00# cd /dev/rmt the drives are in a 'down' state. and I am not sure if the path is incorrect, how to figure out what it should be? --thanks for the help gang, I'm beating my head against a wall! :-) Jim Horalek wrote: Are the drives really there? # mt -f /dev/rmt/3cbn status Jim -Original Message- From: veritas-bu-bounces at mailman.eng.auburn.edu [mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of ddobek Sent: Wednesday, July 14, 2010 11:33 PM To: VERITAS-BU at MAILMAN.ENG.AUBURN.EDU Subject: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. NBU 6.0 on unix, after stopping nbu, powering down a quantum px502 library, pulling the 2 drives out the back, and putting them back in, powering back on and restarting nbu...the drives are there, recognizeable but they stay in the down state. I cannot up them either from gui or the command line. all jobs that run error out with a 800 code. i cannot figure out why the drives will not come up? Any suggestions? i've ran some commands to check the drive against the global database for the serial numbers, and it comes up as seeing both the drives, and that the serial is correct etc etc. They just wont come up. Any help would be great. thanks +- +- |This was sent by devon_dobek at mentor.com via Backup Central. |Forward SPAM to abuse at backupcentral.com. +- +- ___ Veritas-bu maillist - Veritas-bu at mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu at mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu +-- |This was sent by devon_do...@mentor.com via Backup Central. |Forward SPAM to ab...@backupcentral.com. +-- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives.
Can you go into robtest and try and query the drives and move tapes into a drive, unload a drive and move a tape back into it's slot? That is a good beginning test for the health of the drive? -Original Message- From: veritas-bu-boun...@mailman.eng.auburn.edu [mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of Len Boyle Sent: Thursday, July 15, 2010 2:36 PM To: VERITAS-BU@MAILMAN.ENG.AUBURN.EDU Subject: Re: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. This may not be a bad message if you do not have a tape cart in the tape drive. You may want to insert a tape cart in the tape drive and try the mt command again. If that does not work, you will have to look at the solaris commands for installing tape drives. len -Original Message- From: veritas-bu-boun...@mailman.eng.auburn.edu [mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of ddobek Sent: Thursday, July 15, 2010 2:31 PM To: VERITAS-BU@MAILMAN.ENG.AUBURN.EDU Subject: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. Thanks Jim I think these drives are there, but they just dont respond. here is the output: bash-3.00# mt -f /dev/rmt/3cbn status /dev/rmt/3cbn: no tape loaded or drive offline bash-3.00# cd /dev/rmt the drives are in a 'down' state. and I am not sure if the path is incorrect, how to figure out what it should be? --thanks for the help gang, I'm beating my head against a wall! :-) Jim Horalek wrote: Are the drives really there? # mt -f /dev/rmt/3cbn status Jim -Original Message- From: veritas-bu-bounces at mailman.eng.auburn.edu [mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of ddobek Sent: Wednesday, July 14, 2010 11:33 PM To: VERITAS-BU at MAILMAN.ENG.AUBURN.EDU Subject: [Veritas-bu] Can't get nbu to use drives, and cant 'up' the drives. NBU 6.0 on unix, after stopping nbu, powering down a quantum px502 library, pulling the 2 drives out the back, and putting them back in, powering back on and restarting nbu...the drives are there, recognizeable but they stay in the down state. I cannot up them either from gui or the command line. all jobs that run error out with a 800 code. i cannot figure out why the drives will not come up? Any suggestions? i've ran some commands to check the drive against the global database for the serial numbers, and it comes up as seeing both the drives, and that the serial is correct etc etc. They just wont come up. Any help would be great. thanks +- +- |This was sent by devon_dobek at mentor.com via Backup Central. |Forward SPAM to abuse at backupcentral.com. +- +- ___ Veritas-bu maillist - Veritas-bu at mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu at mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu +-- |This was sent by devon_do...@mentor.com via Backup Central. |Forward SPAM to ab...@backupcentral.com. +-- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
