Re: Paid for Versions - can't register, no response from support.
fwiw i too have had no luck getting through using the contact form on the web site... i'd expect an autoresponder at the very least. also posted a couple messages to this list last week and haven't seen them come through yet. On Apr 4, 6:31 am, Dirk Stoop d...@madebysofa.com wrote: Hi Dimitri, I'm sorry about the bad experience. Could you let me know –either on- or off-list– which email address you used to contact support so I can catch up on the conversation? I can't find anything in the support inbox from the address you sent this message from. We'll get this sorted right away. Thanks and sorry again, - Dirk the Versions team On Apr 3, 8:07 pm, dimitri pixelcorestu...@gmail.com wrote: I've contacted support through three different channels, no response, no acknowledgement, nothing. Hangs on processing the registration, like some others have experienced. This licensing/registration model is crap. I guess it's too much to ask that: 1.) the license key they send you works, and 2.) there's support for this product after the sale. It shouldn't be this difficult. $50 for shareware that I can't even run...don't waste your money/time on this app. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Versions group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~--~~~~--~~--~--~---
Re: Paid for Versions - can't register, no response from support.
ok, well, now i see the messages i sent before, not sure why they didn't show up for me until a few minutes ago On Apr 6, 11:47 am, mark12b mark...@gmail.com wrote: fwiw i too have had no luck getting through using the contact form on the web site... i'd expect an autoresponder at the very least. also posted a couple messages to this list last week and haven't seen them come through yet. On Apr 4, 6:31 am, Dirk Stoop d...@madebysofa.com wrote: Hi Dimitri, I'm sorry about the bad experience. Could you let me know –either on- or off-list– which email address you used to contact support so I can catch up on the conversation? I can't find anything in the support inbox from the address you sent this message from. We'll get this sorted right away. Thanks and sorry again, - Dirk the Versions team On Apr 3, 8:07 pm, dimitri pixelcorestu...@gmail.com wrote: I've contacted support through three different channels, no response, no acknowledgement, nothing. Hangs on processing the registration, like some others have experienced. This licensing/registration model is crap. I guess it's too much to ask that: 1.) the license key they send you works, and 2.) there's support for this product after the sale. It shouldn't be this difficult. $50 for shareware that I can't even run...don't waste your money/time on this app. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Versions group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~--~~~~--~~--~--~---
Re: Paid for Versions - can't register, no response from support.
Dimitri, I respectfully disagree with your conclusions. 1) I've had great support from MadeBySofa. They did take about 3 days to respond soon after public beta release of Versions, so that was understandable. 2) I've had no trouble registering Versions on 6 different computers, 4 different internet connections. 3) I understand that my personal experience is not enough to judge the quality of a product. If a problem occurs, I must also look at my personal setup, not just blame the software. Questions for you: 1) what were the three different channels you used to contact support? 2) did you get value from the app during the trial period? On Apr 3, 11:07 am, dimitri pixelcorestu...@gmail.com wrote: I've contacted support through three different channels, no response, no acknowledgement, nothing. Hangs on processing the registration, like some others have experienced. This licensing/registration model is crap. I guess it's too much to ask that: 1.) the license key they send you works, and 2.) there's support for this product after the sale. It shouldn't be this difficult. $50 for shareware that I can't even run...don't waste your money/time on this app. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Versions group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~--~~~~--~~--~--~---
