Dear all, I don't know if anyone else has experienced this, but it is starting to bug me, so below is the email I sent to Apple Accessibility.
Begin forwarded message: > From: Kirsten Edmondson <kirsten.edmond...@btinternet.com> > Subject: Completing surveys using Voice-over > Date: 24 February 2013 04:02:35 GMT > To: accessibil...@apple.com > Cc: Kirsten Edmondson <kirsten.edmond...@btinternet.com> > > Dear Apple, > I am writing as I have noticed the below problem on several occasions over > the past few months. > I'm sure you are familiar with the situation where you are emailed a link and > asked to complete a survey? For example, when having gone to the Apple store > for example. I access my emails-usually-on my IPhone 4S and so I double-tap > on the link to the survey (as I am a voice-over user). The page always loads > fine. Say, for example that is the Apple own one, or any made by Survey > Monkey-if you are familiar with that site-as that is where a lot of them come > from. > You double-tap on start or the equivalent. The questions which come up in > front of you are multiple choice and need checkboxes ticking in order to > choose one or various responses as appropriate. This should not be a problem, > as reading checkboxes and then double-tapping on them to tick is easy. > However, There are often three problems which now occur which prevent > proper/complete filling in of such surveys. > 1. The line of the question is often repeated where the first checkbox is > found. > 2. No checkbox for ticking is identified by Voice-over > and 3. Thus, there is no way to tick at least one of the boxes. This means, > that if the answer you want to choose is the first one, you are unable to > tick it. It's not as if the boxes are totally out of line with the parts of > the question, as otherwise they would hang over the end of the question and > it would be doable to work out which box belongs where. > Say for example the the question is asking to select your gender, if Female > is first and then Male and then Rather Not Say, the only ones available to > check would be Male and Rather Not Say. This is alright if you are not Female > ... :) But often surveys prevent you from moving on if you have not chosen an > answer-and thus you cannot do the survey. > I write today because I have found the same problem with a survey I was sent > from Apple, so I thought it was time to make you aware of this situation. > This particular survey was one of the ones you send out after someone has > shopped in an Apple Store, to see how they found the service. I found that I > could complete most of it, but as I got to the end, I had to choose one of > two options, neither of these appeared as a checkbox, thus when I > double-tapped on them, nothing happened. Therefore, when I pressed next I was > told I had not filled in a required section. This means I cannot complete the > survey. > I will have to do it on my Mac, as when a survey does not work on Safari on > the IPhone, I end up logging onto my MBP or my Windows PC to complete the > survey successfully. > I used to think that this was a problem with the makers of surveys, that they > had not made them accessible enough. This may well be the case, but I wanted > to alert you, in case there is something you can do with the IPhone, Safari > and Voice-over to make them read them correctly-as that seems to be where the > problems reside. > Kind regards, and thanks for looking into this. > Kirsten Edmondson > kirsten.edmond...@btinternet.com > 07867978791 > > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
