It sounds like possibly the microphone of the other person is going bad or their upload speed has gone way down. Did you say they are using an iPod Touch? Do they use the built-in microphone or a headset, if so, is it a wired headset or a Bluetooth headset? I’d ask some of these questions and start eliminating potential causes. If they are using the built-in microphone see if they have a wired headset they can try, if they are using a headset ask them to call using the built-in mic etc.
From: 'Kramlinger, Keith G., M.D.' via VIPhone <viphone@googlegroups.com> Sent: Friday, May 31, 2019 2:30 PM To: viphone@googlegroups.com Subject: Recent poor audio quality on Skype video calHi,ls Hi, For 2 years, I have been using Skype video communications twice weekly with 2 different persons using different equipment at the same institution; each session is one-on-one, and not group Skypes. It worked well until about 2 months ago. Skype continues to work well with one of the individuals. The other, however, has developed poor audio quality over the past 2 months. It sounds as if several people are walking on bags of potato chips, and significantly interferes with understanding the audio of the other person. This person has noticed no problems on their end; I come through loud and clear. This used to work well on my iPhone 6 being used as an iPod, but for that one person that one went south about 2 months ago; the phone/iPod otherwise works well, but Skype doesn’t for that one person. I have had the same problems subsequently on both an iPhone 7 being used as an iPod, and my current iPhone 10 XS. Each device is running the latest iOS and Skype apps. The tech person at the other institution suggested using a Bluetooth speaker on my end, but that didn’t help at all. I am using Skype in my room containing the router, and I have more than adequate download and upload speeds, at least as the Speedtest app reads my connection. Does anyone have any insights to offer, or suggestions for fixing? Thanks in advance, Keith -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com<mailto:viphone+unsubscr...@googlegroups.com>. To post to this group, send email to viphone@googlegroups.com<mailto:viphone@googlegroups.com>. Visit this group at https://groups.google.com/group/viphone. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/9ecfbe%24bq0nc2%40ironport10.mayo.edu<https://groups.google.com/d/msgid/viphone/9ecfbe%24bq0nc2%40ironport10.mayo.edu?utm_medium=email&utm_source=footer>. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/DM5PR06MB25718101CB2D934EC0B6379AC71A0%40DM5PR06MB2571.namprd06.prod.outlook.com. For more options, visit https://groups.google.com/d/optout.
