Keith,
Glad you got everything straightened out with BARD Mobile and thanks for posting those re-initialization steps. I have come across those before but have never quite understood why you can't access such things going through the settings in the BARD Mobile app but instead have to go through Settings, BARD Mobile. I guess it's the way my brain works but I don't find that as intuitive. Alan Lemly From: 'Kramlinger, Keith G., M.D.' via VIPhone [mailto:viphone@googlegroups.com] Sent: Friday, October 09, 2020 5:43 PM To: viphone@googlegroups.com Subject: resolved.is there a problem with BARD Mobile? Thank you Allen, Mark, and Josh. It was very helpful for me to know that the site was active. The problem persisted this morning. I tried again what I had tried last night, but with no benefit. I contacted my state’s talking library. They suggested I reset my password, which I did. With that, through Safari, I was able to login successfully to the Bard website, search for the book I wanted, and add it to my wish list. The app, however, still did not work for me. So, I deleted the app and reinstalled it, but with the same problem. I then powered off the phone, waited five minutes, and restarted the phone. this time I was met with a screen asking me to agree to the terms, and to login. I was successful at this. So this is one way of fixing this problem. While the phone was off, I received another message from the talking library folks. They suggested the following which, may be a more direct way of solving the problem. I included here just for people to know about this as an option. It might be useful with other app problems that we run across. We suggest that you re-initialize the BARD Mobile app. To do this: 1. Close BARD Mobile 2. Open the Settings app on your iPhone 3. Choose BARD Mobile 4. Toggle on “Setting Initialization” 5. Open BARD Mobile again 6. Agree to the terms of use 7. Enter your username and password Thanks again. Best, Keith On Oct 9, 2020, at 10:14 AM, Alan Lemly <wale...@gmail.com> wrote: Keith, Just out of curiosity, are you using the same device you were using the last time you accessed your books with BARD Mobile? BARD Mobile is not able to retain your books when you switch to a new device even if you restore a backup to it and the app is present on the new device. Several months between usage is quite a long time so I suspect you could be dealing with some other issue. Are you able to access the bottomline toolbar of the BARD Mobile app and double tap on the Settings button which is the third button from the left? If yes, do so and then double tap on User account settings and then double tap on BARD account and confirm your login information. There is an option on that screen to Send diagnostic log to NLS that you might try. The other option is to write BARD Support at nlsdownl...@loc.gov. They are very good at helping. Alan Lemly -----Original Message----- From: 'Kramlinger, Keith G., M.D.' via VIPhone [mailto:viphone@googlegroups.com] Sent: Thursday, October 08, 2020 10:19 PM To: viphone@googlegroups.com Subject: is there a problem with BARD Mobile? hi, I have not gone into my BARD Mobile app for several months. I tried tonight, and there was nothing there. The books and other items I had downloaded were gone. If I double tap on anything nothing happens. I suppose it could be down. But I wonder if I may have missed some other problem that�s been affecting the site. have others been having problems? Thanks in advance. Keith -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. 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Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/009d01d69e93%244c5ca750%24e515f5f0%24%40gmail.com.
