From: Terri Hedgpeth <terri...@gmail.com> Sent: Thursday, November 7, 2019 11:09 AM To: accessibil...@apple.com Cc: Terri Hedgpeth <terri...@gmail.com> Subject: IOS 13.01, 02, 03, 13.2 hearing aid issue Hello Apple, I wear Oticon hearing aids and up to IOS v12.4.1, my hearing aids connected with my iPhone without a problem routing all sounds through my hearing aids just like any other Bluetooth ear pieces. Since IOS V13. most sounds are routing through my hearing aids including Voice Over VO, phone calls, audio books, music, but not the screen clicks beeps and other audio accessibility cues or what refer to as "earCons." These earcons are very helpful in providing navigation and icon status information to those of us who are blind and who rely on VO to access our phones. I have an iPhone Xr. I went to my Audiologist yesterday and explained to her what was going on with the IOS update and she got the tech staff from Oticon on the phone and I explained to them the issue I was having with V13.2. They put us on hold for a few minutes to check with the Bluetooth team. When they came back on the line, they shared with us that this is an issue that only Apple can resolve. They explained that Apple decides what can be played through the hearing aids. Now typically I would be quite skeptical of such an answer thinking they were just passing the buck. However, I believe them because I have heard from numerous people who are blind that wear hearing aids from many different manufactures having the exact same experience as I described. Thus, the ball is in your court to address this huge issue. I can no longer do anything on my iPhone without others around knowing that I am accessing my phone. Yes, I could turn those sounds off, however, I need those earcons to help me do what I do on my phone efficiently. Please feel free to contact me if you have any questions. Best, Terri Hedgpeth, Ed.D. 480-231-9557 terri...@gmail.com <mailto:terri...@gmail.com> -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/00a001d59596%249e87f180%24db97d480%24%40gmail.com.
