Re: Apple accessibility doesn’t answer questions
Like others, I think that was Apple's standard reply. I have gotten that reply each time I emailed them. A few times, I got a more personal response back later if more information was requested or to acknowledge an issue I was having. Like others have said, I've had better success by calling them about specific issues. Wayne Merritt On 9/30/20, Carolyn <4carol...@windstream.net> wrote: > They just have a standard, auto-reply, kind of like my sister had, when she > worked for Dell. If she wasn't there to reply to an email, she could put her > email on auto-reply. I don't think Apple's says auto-reply, but it is the > standard message. > > However, when I call them, most of the time, I get good response and help, > when possible. > > -Original Message- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Alexandra > Sent: Wednesday, September 30, 2020 9:42 AM > To: viphone@googlegroups.com > Subject: AW: Apple accessibility doesn’t answer questions > > This is Apple's typical standardized answer to everything you send to the > accessibility email address. But sometimes, they really seem to forward > feedback and bugs will be fixed. I guess they will get a whole bunch of > messages from all over the world and can't deal with every email in detail. > Besides, they aren't making decisions by themselves. > > -Ursprüngliche Nachricht- > Von: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Im Auftrag > von Simon A Fogarty > Gesendet: Samstag, 26. September 2020 00:53 > An: viphone@googlegroups.com > Betreff: RE: Apple accessibility doesn’t answer questions > > Interesting > > A question becoming feedback, > > I'm not sure how that really works. > Other than a we have no idea and therefore will pass it back to someone else > that has no idea. > > -Original Message- > From: viphone@googlegroups.com On Behalf Of Mary > Otten > Sent: Saturday, 26 September 2020 7:30 am > To: VIPhone via > Subject: Apple accessibility doesn’t answer questions > > I sent a question to Apple accessibility a couple of days ago, inquiring > whether they knew if any of the workouts to be featured in the new Apple > fitness service will be audio described. I got a form letter that said thank > you for your feedback. We have passed it on to the appropriate department. > that tells me they didn’t even read it. I didn’t have feedback. I had a > question, a specific one. So at the very least, the reply should’ve said > something about I don’t know, but we will check into it and get back to you. > But passing it along to the appropriate department? That tells me exactly > nothing except that they’ve actually didn’t read my question. I wonder how > common this is for them. > > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/2C5DD507-5480-4518-AF21-4118082C00FC%40gmail.com. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msg
RE: Apple accessibility doesn’t answer questions
They just have a standard, auto-reply, kind of like my sister had, when she worked for Dell. If she wasn't there to reply to an email, she could put her email on auto-reply. I don't think Apple's says auto-reply, but it is the standard message. However, when I call them, most of the time, I get good response and help, when possible. -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Alexandra Sent: Wednesday, September 30, 2020 9:42 AM To: viphone@googlegroups.com Subject: AW: Apple accessibility doesn’t answer questions This is Apple's typical standardized answer to everything you send to the accessibility email address. But sometimes, they really seem to forward feedback and bugs will be fixed. I guess they will get a whole bunch of messages from all over the world and can't deal with every email in detail. Besides, they aren't making decisions by themselves. -Ursprüngliche Nachricht- Von: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Im Auftrag von Simon A Fogarty Gesendet: Samstag, 26. September 2020 00:53 An: viphone@googlegroups.com Betreff: RE: Apple accessibility doesn’t answer questions Interesting A question becoming feedback, I'm not sure how that really works. Other than a we have no idea and therefore will pass it back to someone else that has no idea. -Original Message- From: viphone@googlegroups.com On Behalf Of Mary Otten Sent: Saturday, 26 September 2020 7:30 am To: VIPhone via Subject: Apple accessibility doesn’t answer questions I sent a question to Apple accessibility a couple of days ago, inquiring whether they knew if any of the workouts to be featured in the new Apple fitness service will be audio described. I got a form letter that said thank you for your feedback. We have passed it on to the appropriate department. that tells me they didn’t even read it. I didn’t have feedback. I had a question, a specific one. So at the very least, the reply should’ve said something about I don’t know, but we will check into it and get back to you. But passing it along to the appropriate department? That tells me exactly nothing except that they’ve actually didn’t read my question. I wonder how common this is for them. Sent from my iPhone -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/2C5DD507-5480-4518-AF21-4118082C00FC%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/SYCPR01MB404866E7F5A8A74DBC402BAC8A360%40SYCPR01MB4048.ausprd01.prod.outlook.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, se
RE: Apple accessibility doesn’t answer questions
Definitely, I always call. -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Afik Souffir Sent: Friday, September 25, 2020 5:28 PM To: viphone@googlegroups.com Subject: Re: Apple accessibility doesn’t answer questions Auto reply, and its happend often. I suggest calling to them. Sent from my Iphone > On 25 Sep 2020, at 22:30, Mary Otten wrote: > > I sent a question to Apple accessibility a couple of days ago, inquiring > whether they knew if any of the workouts to be featured in the new Apple > fitness service will be audio described. I got a form letter that said thank > you for your feedback. We have passed it on to the appropriate department. > that tells me they didn’t even read it. I didn’t have feedback. I had a > question, a specific one. So at the very least, the reply should’ve said > something about I don’t know, but we will check into it and get back to you. > But passing it along to the appropriate department? That tells me exactly > nothing except that they’ve actually didn’t read my question. I wonder how > common this is for them. > > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > https://eur04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fviphone%40googlegroups.com%2F&data=02%7C01%7C%7Cbfa473c4e49f4305d9fd08d861897bd2%7C84df9e7fe9f640afb435%7C1%7C0%7C637366590394301295&sdata=xpLYmokg9DZxLApDpRSnPDjcr3fKKDolTOTUbL55EoQ%3D&reserved=0 > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgroups.google.com%2Fd%2Fmsgid%2Fviphone%2F2C5DD507-5480-4518-AF21-4118082C00FC%2540gmail.com&data=02%7C01%7C%7Cbfa473c4e49f4305d9fd08d861897bd2%7C84df9e7fe9f640afb435%7C1%7C0%7C637366590394301295&sdata=G0%2FFoc3VN6OwnvJxRSh8kWMbEtra3VXfozhATEqyTQ4%3D&reserved=0. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/BYAPR06MB491924A716DD8FD5AAA2863685360%40BYAPR06MB4919.namprd06.prod.outlook.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/054a01d69429%24eb226c40%24c16744c0%24%40windstream.net.
RE: Apple accessibility doesn’t answer questions
I think that is their standard auto reply to any inquiry. -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Mary Otten Sent: Friday, September 25, 2020 3:30 PM To: VIPhone via Subject: Apple accessibility doesn’t answer questions I sent a question to Apple accessibility a couple of days ago, inquiring whether they knew if any of the workouts to be featured in the new Apple fitness service will be audio described. I got a form letter that said thank you for your feedback. We have passed it on to the appropriate department. that tells me they didn’t even read it. I didn’t have feedback. I had a question, a specific one. So at the very least, the reply should’ve said something about I don’t know, but we will check into it and get back to you. But passing it along to the appropriate department? That tells me exactly nothing except that they’ve actually didn’t read my question. I wonder how common this is for them. Sent from my iPhone -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/2C5DD507-5480-4518-AF21-4118082C00FC%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/053a01d69429%24c1c0db20%2445429160%24%40windstream.net.
Re: Apple accessibility doesn’t answer questions
Hi, Given that the service is not available yet, they may not want to release details. Also, sometimes it takes them about a week to get back to you. I'm sure they're getting higher traffic than usual considering that they just released major updates. Feliciano For tech tips and updates: LIKE www.facebook.com/theblindman12v Follow www.twitter.com/theblindman12v Follow www.instagram/TheBlindMan12v those who are crazy enough to think they can change the world are the ones who do. -Steve Jobs > On Sep 25, 2020, at 12:30 PM, Mary Otten wrote: > > I sent a question to Apple accessibility a couple of days ago, inquiring > whether they knew if any of the workouts to be featured in the new Apple > fitness service will be audio described. I got a form letter that said thank > you for your feedback. We have passed it on to the appropriate department. > that tells me they didn’t even read it. I didn’t have feedback. I had a > question, a specific one. So at the very least, the reply should’ve said > something about I don’t know, but we will check into it and get back to you. > But passing it along to the appropriate department? That tells me exactly > nothing except that they’ve actually didn’t read my question. I wonder how > common this is for them. > > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/2C5DD507-5480-4518-AF21-4118082C00FC%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/BYAPR07MB56728B915A42531F161956E3CC370%40BYAPR07MB5672.namprd07.prod.outlook.com.
RE: Apple accessibility doesn’t answer questions
Interesting A question becoming feedback, I'm not sure how that really works. Other than a we have no idea and therefore will pass it back to someone else that has no idea. -Original Message- From: viphone@googlegroups.com On Behalf Of Mary Otten Sent: Saturday, 26 September 2020 7:30 am To: VIPhone via Subject: Apple accessibility doesn’t answer questions I sent a question to Apple accessibility a couple of days ago, inquiring whether they knew if any of the workouts to be featured in the new Apple fitness service will be audio described. I got a form letter that said thank you for your feedback. We have passed it on to the appropriate department. that tells me they didn’t even read it. I didn’t have feedback. I had a question, a specific one. So at the very least, the reply should’ve said something about I don’t know, but we will check into it and get back to you. But passing it along to the appropriate department? That tells me exactly nothing except that they’ve actually didn’t read my question. I wonder how common this is for them. Sent from my iPhone -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/2C5DD507-5480-4518-AF21-4118082C00FC%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/SYCPR01MB404866E7F5A8A74DBC402BAC8A360%40SYCPR01MB4048.ausprd01.prod.outlook.com.
Re: Apple accessibility doesn’t answer questions
Auto reply, and its happend often. I suggest calling to them. Sent from my Iphone > On 25 Sep 2020, at 22:30, Mary Otten wrote: > > I sent a question to Apple accessibility a couple of days ago, inquiring > whether they knew if any of the workouts to be featured in the new Apple > fitness service will be audio described. I got a form letter that said thank > you for your feedback. We have passed it on to the appropriate department. > that tells me they didn’t even read it. I didn’t have feedback. I had a > question, a specific one. So at the very least, the reply should’ve said > something about I don’t know, but we will check into it and get back to you. > But passing it along to the appropriate department? That tells me exactly > nothing except that they’ve actually didn’t read my question. I wonder how > common this is for them. > > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > https://eur04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fviphone%40googlegroups.com%2F&data=02%7C01%7C%7Cbfa473c4e49f4305d9fd08d861897bd2%7C84df9e7fe9f640afb435%7C1%7C0%7C637366590394301295&sdata=xpLYmokg9DZxLApDpRSnPDjcr3fKKDolTOTUbL55EoQ%3D&reserved=0 > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgroups.google.com%2Fd%2Fmsgid%2Fviphone%2F2C5DD507-5480-4518-AF21-4118082C00FC%2540gmail.com&data=02%7C01%7C%7Cbfa473c4e49f4305d9fd08d861897bd2%7C84df9e7fe9f640afb435%7C1%7C0%7C637366590394301295&sdata=G0%2FFoc3VN6OwnvJxRSh8kWMbEtra3VXfozhATEqyTQ4%3D&reserved=0. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/BYAPR06MB491924A716DD8FD5AAA2863685360%40BYAPR06MB4919.namprd06.prod.outlook.com.
