Hi Cristobal,

 

I don’t have any amazing ideas, but have you tried rebooting the phone? Shut it 
down and wait for 30 seconds or so and turn it back on?

 

Good luck!

 

Debby

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cristobal Muñoz
Sent: Friday, August 10, 2018 8:38 AM
To: viphone@googlegroups.com
Subject: Disappearing native iOS mail app

 

Hello list,

Using Voiceover on an iPhone SE running iOS 11.4.1. I am writing today as 
yesterday evening, I noticed that the native mail app which I keep in the third 
position from left to right on my phone’s dock has gone missing. I did not 
accidentally delete or move it as I have gone through my different screens and 
folders and it’s not showing up anywhere.

If I do a spotlight search, the app shows up. Same if I go to the app store and 
type in “mail”. It will appear with eh “open button”: indicating that it is 
still on my phone. I still get incoming mail alerts and when one does show up, 
I can double tap through and be placed in the corresponding message and 
navigate the app as normal. It also appears in the app switcher. 

At this point, I am at a loss with what to try next. 

Any help or ideas on how to restore this app would be appreciated.

Thanks,

Cristobal

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