Re: Something Is Wrong With The Amazon Update

2015-03-19 Thread lynda . ingraham
Rick, 

Thank you for posting the link to report accessibility problems to Amazon. I 
reported the problems I hav encountered. I also received a personalized 
response to my concerns. 

Lynda

Sent from my iPhone

 On Mar 18, 2015, at 4:19 PM, Rick Alfaro rick.alf...@gmail.com wrote:
 
 I also contacted them at accessibility-feedb...@amazon.com and actually got 
 back a personal response thanking me for my feedback and I was told they are 
 definitely investigating.
  
  
  
 Best regards,
  
 Rick Alfaro
  
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Cristóbal
 Sent: Wednesday, March 18, 2015 12:36 PM
 To: viphone@googlegroups.com
 Subject: RE: Something Is Wrong With The Amazon Update
  
 I’ve actually received a personalized response to one of my buggy Voiceover 
 app emails in the past, so yes, it is important to let them know what’s going 
 on.
  
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 David Cleveland
 Sent: Wednesday, March 18, 2015 9:22 AM
 To: viphone@googlegroups.com
 Subject: Re: Something Is Wrong With The Amazon Update
  
 I contacted Amazon support last night and got an automated reply. They claim 
 to read all the comments but cannot give Personal replies. I would encourage 
 everyone who uses the Amazon app to email him.
 
 Sent from my iPhone
 
 On Mar 18, 2015, at 9:02 AM, Alan Lemly wale...@gmail.com wrote:
 
 I deleted the current version of the Amazon app and reinstalled the previous 
 version from my computer's backup folder and everything is working fine 
 again. 
  
 Alan Lemly 
 
 Sent from my iPhone
 
 On Mar 18, 2015, at 2:44 AM, Arnold Schmidt arno...@mindspring.com wrote:
 
 Amazon definitely is useable with Safari, including adding to cart, and 
 purchasing,  although it is not as convenient as the app.  I still have the 
 previous app on my hard drive, so I very well may go back to it until they 
 fix this new one.
  
 Arnold Schmidt
 - Original Message -
 From: Lynda Ingraham
 To: viphone@googlegroups.com
 Sent: Tuesday, March 17, 2015 8:28 PM
 Subject: RE: Something Is Wrong With The Amazon Update
  
 Hi Arnold,
  
 I am experiencing the same problems that you have described. I am so sorry 
 that I updated the app. I understand unintended consequences sometimes happen 
 when apps are being updated. But not my shopping apps!
  
 Take care,
  
 Lynda
  
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Arnold Schmidt
 Sent: Tuesday, March 17, 2015 6:26 PM
 To: viphone@googlegroups.com
 Subject: Something Is Wrong With The Amazon Update
  
 I hope this is just on my iphone 5, running 8.2.  After updating the 
 Amazon app, when I search for something, I can no longer swipe  to read my 
 results.  Neither can I use explore by touch to read them.  When I first 
 launch the app, I can read the main screen, access the links,and can add to 
 my cart.  So far, the problem only is after I search for something. I have 
 only had this app update for an hour or two, so other problems may turn up.  
 I had to use Amazon via Safari to complete my search.  Is anybody else having 
 problems?  I hope not. Thanks in advance for any opinions.
  
 Arnold Schmidt
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Re: Something Is Wrong With The Amazon Update

2015-03-18 Thread Alan Lemly
I deleted the current version of the Amazon app and reinstalled the previous 
version from my computer's backup folder and everything is working fine again. 

Alan Lemly 

Sent from my iPhone

 On Mar 18, 2015, at 2:44 AM, Arnold Schmidt arno...@mindspring.com wrote:
 
 Amazon definitely is useable with Safari, including adding to cart, and 
 purchasing,  although it is not as convenient as the app.  I still have the 
 previous app on my hard drive, so I very well may go back to it until they 
 fix this new one.
  
 Arnold Schmidt
 - Original Message -
 From: Lynda Ingraham
 To: viphone@googlegroups.com
 Sent: Tuesday, March 17, 2015 8:28 PM
 Subject: RE: Something Is Wrong With The Amazon Update
 
 Hi Arnold,
  
 I am experiencing the same problems that you have described. I am so sorry 
 that I updated the app. I understand unintended consequences sometimes happen 
 when apps are being updated. But not my shopping apps!
  
 Take care,
  
 Lynda
  
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Arnold Schmidt
 Sent: Tuesday, March 17, 2015 6:26 PM
 To: viphone@googlegroups.com
 Subject: Something Is Wrong With The Amazon Update
  
 I hope this is just on my iphone 5, running 8.2.  After updating the 
 Amazon app, when I search for something, I can no longer swipe  to read my 
 results.  Neither can I use explore by touch to read them.  When I first 
 launch the app, I can read the main screen, access the links,and can add to 
 my cart.  So far, the problem only is after I search for something. I have 
 only had this app update for an hour or two, so other problems may turn up.  
 I had to use Amazon via Safari to complete my search.  Is anybody else having 
 problems?  I hope not. Thanks in advance for any opinions.
  
 Arnold Schmidt
 -- 
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RE: Something Is Wrong With The Amazon Update

2015-03-18 Thread Cristóbal
I’ve actually received a personalized response to one of my buggy Voiceover app 
emails in the past, so yes, it is important to let them know what’s going on.

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
David Cleveland
Sent: Wednesday, March 18, 2015 9:22 AM
To: viphone@googlegroups.com
Subject: Re: Something Is Wrong With The Amazon Update

 

I contacted Amazon support last night and got an automated reply. They claim to 
read all the comments but cannot give Personal replies. I would encourage 
everyone who uses the Amazon app to email him.

Sent from my iPhone


On Mar 18, 2015, at 9:02 AM, Alan Lemly wale...@gmail.com wrote:

I deleted the current version of the Amazon app and reinstalled the previous 
version from my computer's backup folder and everything is working fine again. 

 

Alan Lemly 


Sent from my iPhone


On Mar 18, 2015, at 2:44 AM, Arnold Schmidt arno...@mindspring.com wrote:

Amazon definitely is useable with Safari, including adding to cart, and 
purchasing,  although it is not as convenient as the app.  I still have the 
previous app on my hard drive, so I very well may go back to it until they fix 
this new one.

 

Arnold Schmidt

- Original Message - 

From: Lynda Ingraham mailto:lynda.ingra...@gmail.com  

To: viphone@googlegroups.com 

Sent: Tuesday, March 17, 2015 8:28 PM

Subject: RE: Something Is Wrong With The Amazon Update

 

Hi Arnold, 

 

I am experiencing the same problems that you have described. I am so sorry that 
I updated the app. I understand unintended consequences sometimes happen when 
apps are being updated. But not my shopping apps! 

 

Take care, 

 

Lynda 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Arnold Schmidt
Sent: Tuesday, March 17, 2015 6:26 PM
To: viphone@googlegroups.com
Subject: Something Is Wrong With The Amazon Update

 

I hope this is just on my iphone 5, running 8.2.  After updating the Amazon 
app, when I search for something, I can no longer swipe  to read my results.  
Neither can I use explore by touch to read them.  When I first launch the app, 
I can read the main screen, access the links,and can add to my cart.  So far, 
the problem only is after I search for something. I have only had this app 
update for an hour or two, so other problems may turn up.  I had to use Amazon 
via Safari to complete my search.  Is anybody else having problems?  I hope 
not. Thanks in advance for any opinions.

 

Arnold Schmidt

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Re: Something Is Wrong With The Amazon Update

2015-03-18 Thread David Cleveland
I contacted Amazon support last night and got an automated reply. They claim to 
read all the comments but cannot give Personal replies. I would encourage 
everyone who uses the Amazon app to email him.

Sent from my iPhone

 On Mar 18, 2015, at 9:02 AM, Alan Lemly wale...@gmail.com wrote:
 
 I deleted the current version of the Amazon app and reinstalled the previous 
 version from my computer's backup folder and everything is working fine 
 again. 
 
 Alan Lemly 
 
 Sent from my iPhone
 
 On Mar 18, 2015, at 2:44 AM, Arnold Schmidt arno...@mindspring.com wrote:
 
 Amazon definitely is useable with Safari, including adding to cart, and 
 purchasing,  although it is not as convenient as the app.  I still have the 
 previous app on my hard drive, so I very well may go back to it until they 
 fix this new one.
  
 Arnold Schmidt
 - Original Message -
 From: Lynda Ingraham
 To: viphone@googlegroups.com
 Sent: Tuesday, March 17, 2015 8:28 PM
 Subject: RE: Something Is Wrong With The Amazon Update
 
 Hi Arnold,
  
 I am experiencing the same problems that you have described. I am so sorry 
 that I updated the app. I understand unintended consequences sometimes 
 happen when apps are being updated. But not my shopping apps!
  
 Take care,
  
 Lynda
  
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
 Of Arnold Schmidt
 Sent: Tuesday, March 17, 2015 6:26 PM
 To: viphone@googlegroups.com
 Subject: Something Is Wrong With The Amazon Update
  
 I hope this is just on my iphone 5, running 8.2.  After updating the 
 Amazon app, when I search for something, I can no longer swipe  to read my 
 results.  Neither can I use explore by touch to read them.  When I first 
 launch the app, I can read the main screen, access the links,and can add to 
 my cart.  So far, the problem only is after I search for something. I have 
 only had this app update for an hour or two, so other problems may turn up.  
 I had to use Amazon via Safari to complete my search.  Is anybody else 
 having problems?  I hope not. Thanks in advance for any opinions.
  
 Arnold Schmidt
 -- 
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Re: Something Is Wrong With The Amazon Update

2015-03-18 Thread Robert Stigile
Hello,
I am running IOS 8.2 and updated my amazon app this morning, and have found 
nothing wrong with it.
I searched for some products and purchased them with no difficulties.


- Original Message -
From: David Cleveland davidtclevel...@gmail.com
To: viphone@googlegroups.com viphone@googlegroups.com
Date: Wednesday, March 18, 2015 9:22 am
Subject: Re: Something Is Wrong With The Amazon Update



 I contacted Amazon support last night and got an automated reply. They claim 
 to read all the comments but cannot give Personal replies. I would encourage 
 everyone who uses the Amazon app to email him.
 
 Sent from my iPhone
 
  On Mar 18, 2015, at 9:02 AM, Alan Lemly wale...@gmail.com wrote:
  
  I deleted the current version of the Amazon app and reinstalled the 
  previous version from my computer's backup folder and everything is working 
  fine again. 
  
  Alan Lemly 
  
  Sent from my iPhone
  
  On Mar 18, 2015, at 2:44 AM, Arnold Schmidt arno...@mindspring.com wrote:
  
  Amazon definitely is useable with Safari, including adding to cart, and 
  purchasing,  although it is not as convenient as the app.  I still have 
  the previous app on my hard drive, so I very well may go back to it until 
  they fix this new one.
   
  Arnold Schmidt
  - Original Message -
  From: Lynda Ingraham
  To: viphone@googlegroups.com
  Sent: Tuesday, March 17, 2015 8:28 PM
  Subject: RE: Something Is Wrong With The Amazon Update
  
  Hi Arnold,
   
  I am experiencing the same problems that you have described. I am so sorry 
  that I updated the app. I understand unintended consequences sometimes 
  happen when apps are being updated. But not my shopping apps!
   
  Take care,
   
  Lynda
   
  From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
  Of Arnold Schmidt
  Sent: Tuesday, March 17, 2015 6:26 PM
  To: viphone@googlegroups.com
  Subject: Something Is Wrong With The Amazon Update
   
  I hope this is just on my iphone 5, running 8.2.  After updating the 
  Amazon app, when I search for something, I can no longer swipe  to read my 
  results.  Neither can I use explore by touch to read them.  When I first 
  launch the app, I can read the main screen, access the linkseaand can add 
  to my cart.  So far, the problem only is after I search for something. I 
  have only had this app update for an hour or two, so other problems may 
  turn up.  I had to use Amazon via Safari to complete my search.  Is 
  anybody else having problems?  I hope not. Thanks in advance for any 
  opinions.
   
  Arnold Schmidt
  — 
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Re: Something Is Wrong With The Amazon Update

2015-03-18 Thread Arnold Schmidt
Amazon definitely is useable with Safari, including adding to cart, and 
purchasing,  although it is not as convenient as the app.  I still have the 
previous app on my hard drive, so I very well may go back to it until they fix 
this new one.

Arnold Schmidt
  - Original Message - 
  From: Lynda Ingraham 
  To: viphone@googlegroups.com 
  Sent: Tuesday, March 17, 2015 8:28 PM
  Subject: RE: Something Is Wrong With The Amazon Update


  Hi Arnold, 

   

  I am experiencing the same problems that you have described. I am so sorry 
that I updated the app. I understand unintended consequences sometimes happen 
when apps are being updated. But not my shopping apps! 

   

  Take care, 

   

  Lynda 

   

  From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Arnold Schmidt
  Sent: Tuesday, March 17, 2015 6:26 PM
  To: viphone@googlegroups.com
  Subject: Something Is Wrong With The Amazon Update

   

  I hope this is just on my iphone 5, running 8.2.  After updating the 
Amazon app, when I search for something, I can no longer swipe  to read my 
results.  Neither can I use explore by touch to read them.  When I first launch 
the app, I can read the main screen, access the links,and can add to my cart.  
So far, the problem only is after I search for something. I have only had this 
app update for an hour or two, so other problems may turn up.  I had to use 
Amazon via Safari to complete my search.  Is anybody else having problems?  I 
hope not. Thanks in advance for any opinions.

   

  Arnold Schmidt

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Sharing or viewing Amazon crash logs -was- Re: Something Is Wrong With The Amazon Update

2015-03-18 Thread Cara Quinn
Hello All,

I'd like to remind everyone who has not done this already, to share your crash 
logs for the Amazon app with Apple and Amazon.

I am running iOS 8.2 on an iPhone 6+ and am seeing consistent crashes with the 
Amazon app in addition to difficulties in Voiceover navigation of search 
results. For those who are also seeing crashes, here is how you can share your 
crash logs.

You can share your crash reports simply by going into Settings and then into 
Privacy.

Once in Privacy, at the bottom of the screen you will see a button which is 
called 'Advertising.' Just above this button is another button labeled 
'Diagnostics and Usage.'

when you tap the 'Diagnostics and Usage' button, you will be taken to another 
screen which allows you to choose whether you would like to share crash data 
with app developers.

Scroll all the way to the bottom of this screen and you will see a label which 
says in part;

Help app developers improve their apps by allowing Apple to share crash data as 
well as statistics about how you use their apps with them…

Just above this label is a switch entitled 'Share with App Developers,' which 
you can enable or disable.

When you enable this switch, crash data is automatically sent to Apple and then 
to the specific app developer in question, so that they can better learn what 
is happening with their app.

For those who may be curious, above the switch is a button labeled 'Diagnostic 
and Usage data.' when you tap this button, you can see a list of crash logs for 
all apps which have crashed recently on your device. These crash logs may be 
cleared from time to time as their data is sent to Apple.

If you have opted not to share crash data with developers then these logs 
should stay on your system.

If you would like, you can double or split-tap on any of the listed crash logs 
and that log will be displayed. Each log is named according to the app that 
generated it and the date and time it was generated.

You may read these logs with Voiceover by either flicking down with two fingers 
or navigating by touch to the specific lines you would like to read.

If you wish, you may also start Voiceover reading the entire crash log and then 
do a three-finger quadruple tap to copy all of the text which is being spoken, 
to the clipboard, so you may paste it into an email etc.

This way you may manually share these crash reports with app developers, if you 
wish.

Just as a reference, in my case, the crashes I am seeing from the Amazon app 
are due to a segmentation fault which means that  the app is trying to access a 
memory address which is not available to it. The UIAccessibility framework is 
also coming up in the crash log which says to me that Voiceover is involved 
here as well.

I hope this helps. If anyone has any further questions on this or if I need to 
clarify anything, please feel free to shout out, K?

Thanks so much and please have a wonderful day!

Smiles,

Cara
---
iOS design and development - LookTel.com
---
View my Online Portfolio at:

http://www.onemodelplace.com/models/Cara-Quinn

Follow me on Twitter!

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On Mar 18, 2015, at 2:24 PM, Penny Reeder penny.ree...@gmail.com wrote:

I hope they really are investigating, and that they will do whatever
it takes to restore the great accessibility of their former app. A
couple of weeks before the December holidays, they completely
re-designed their amazon.com/access web site, they broke it, many
people called to complain and express their concern. Thgese people
were told the same thing you were, but the /access page is still more
difficult to use than their regular online page, and I can't figure
out how to send items to addresses that are different from mine on
either web site! It's fine to tell us that they are investigating, or
that they're working on it, but it is action that will convince us
they really care.
Penny

On 3/18/15, Rick Alfaro rick.alf...@gmail.com wrote:
 I also contacted them at accessibility-feedb...@amazon.com
 mailto:accessibility-feedb...@amazon.com  and actually got back a personal
 response thanking me for my feedback and I was told they are definitely
 investigating.
 
 
 
 
 
 
 
 Best regards,
 
 
 
 Rick Alfaro
 
 
 
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of Cristóbal
 Sent: Wednesday, March 18, 2015 12:36 PM
 To: viphone@googlegroups.com
 Subject: RE: Something Is Wrong With The Amazon Update
 
 
 
 I've actually received a personalized response to one of my buggy Voiceover
 app emails in the past, so yes, it is important to let them know what's
 going on.
 
 
 
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of David Cleveland
 Sent: Wednesday, March 18, 2015 9:22 AM
 To: viphone@googlegroups.com
 Subject: Re: Something Is Wrong With The Amazon Update
 
 
 
 I contacted Amazon support last night and got an automated reply. They claim
 to read all the comments but cannot give Personal

Important Addendum -was- Re: Sharing or viewing Amazon crash logs -was- Re: Something Is Wrong With The Amazon Update

2015-03-18 Thread Cara Quinn
...@amazon.com  and actually got back a personal
 response thanking me for my feedback and I was told they are definitely
 investigating.
 
 
 
 
 
 
 
 Best regards,
 
 
 
 Rick Alfaro
 
 
 
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of Cristóbal
 Sent: Wednesday, March 18, 2015 12:36 PM
 To: viphone@googlegroups.com
 Subject: RE: Something Is Wrong With The Amazon Update
 
 
 
 I've actually received a personalized response to one of my buggy Voiceover
 app emails in the past, so yes, it is important to let them know what's
 going on.
 
 
 
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of David Cleveland
 Sent: Wednesday, March 18, 2015 9:22 AM
 To: viphone@googlegroups.com
 Subject: Re: Something Is Wrong With The Amazon Update
 
 
 
 I contacted Amazon support last night and got an automated reply. They claim
 to read all the comments but cannot give Personal replies. I would encourage
 everyone who uses the Amazon app to email him.
 
 Sent from my iPhone
 
 
 On Mar 18, 2015, at 9:02 AM, Alan Lemly wale...@gmail.com
 mailto:wale...@gmail.com  wrote:
 
 I deleted the current version of the Amazon app and reinstalled the previous
 version from my computer's backup folder and everything is working fine
 again.
 
 
 
 Alan Lemly
 
 
 Sent from my iPhone
 
 
 On Mar 18, 2015, at 2:44 AM, Arnold Schmidt arno...@mindspring.com
 mailto:arno...@mindspring.com  wrote:
 
 Amazon definitely is useable with Safari, including adding to cart, and
 purchasing,  although it is not as convenient as the app.  I still have the
 previous app on my hard drive, so I very well may go back to it until they
 fix this new one.
 
 
 
 Arnold Schmidt
 
 - Original Message -
 
 From: Lynda Ingraham mailto:lynda.ingra...@gmail.com
 
 To: viphone@googlegroups.com mailto:viphone@googlegroups.com
 
 Sent: Tuesday, March 17, 2015 8:28 PM
 
 Subject: RE: Something Is Wrong With The Amazon Update
 
 
 
 Hi Arnold,
 
 
 
 I am experiencing the same problems that you have described. I am so sorry
 that I updated the app. I understand unintended consequences sometimes
 happen when apps are being updated. But not my shopping apps!
 
 
 
 Take care,
 
 
 
 Lynda
 
 
 
 From: viphone@googlegroups.com mailto:viphone@googlegroups.com
 [mailto:viphone@googlegroups.com] On Behalf Of Arnold Schmidt
 Sent: Tuesday, March 17, 2015 6:26 PM
 To: viphone@googlegroups.com mailto:viphone@googlegroups.com
 Subject: Something Is Wrong With The Amazon Update
 
 
 
   I hope this is just on my iphone 5, running 8.2.  After updating the
 Amazon app, when I search for something, I can no longer swipe  to read my
 results.  Neither can I use explore by touch to read them.  When I first
 launch the app, I can read the main screen, access the links,and can add to
 my cart.  So far, the problem only is after I search for something. I have
 only had this app update for an hour or two, so other problems may turn up.
 I had to use Amazon via Safari to complete my search.  Is anybody else
 having problems?  I hope not. Thanks in advance for any opinions.
 
 
 
 Arnold Schmidt
 
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RE: Something Is Wrong With The Amazon Update

2015-03-18 Thread Rick Alfaro
I also contacted them at accessibility-feedb...@amazon.com 
mailto:accessibility-feedb...@amazon.com  and actually got back a personal 
response thanking me for my feedback and I was told they are definitely 
investigating.

 

 

 

Best regards,

 

Rick Alfaro

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Cristóbal
Sent: Wednesday, March 18, 2015 12:36 PM
To: viphone@googlegroups.com
Subject: RE: Something Is Wrong With The Amazon Update

 

I’ve actually received a personalized response to one of my buggy Voiceover app 
emails in the past, so yes, it is important to let them know what’s going on.

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
David Cleveland
Sent: Wednesday, March 18, 2015 9:22 AM
To: viphone@googlegroups.com
Subject: Re: Something Is Wrong With The Amazon Update

 

I contacted Amazon support last night and got an automated reply. They claim to 
read all the comments but cannot give Personal replies. I would encourage 
everyone who uses the Amazon app to email him.

Sent from my iPhone


On Mar 18, 2015, at 9:02 AM, Alan Lemly wale...@gmail.com 
mailto:wale...@gmail.com  wrote:

I deleted the current version of the Amazon app and reinstalled the previous 
version from my computer's backup folder and everything is working fine again. 

 

Alan Lemly 


Sent from my iPhone


On Mar 18, 2015, at 2:44 AM, Arnold Schmidt arno...@mindspring.com 
mailto:arno...@mindspring.com  wrote:

Amazon definitely is useable with Safari, including adding to cart, and 
purchasing,  although it is not as convenient as the app.  I still have the 
previous app on my hard drive, so I very well may go back to it until they fix 
this new one.

 

Arnold Schmidt

- Original Message - 

From: Lynda Ingraham mailto:lynda.ingra...@gmail.com  

To: viphone@googlegroups.com mailto:viphone@googlegroups.com  

Sent: Tuesday, March 17, 2015 8:28 PM

Subject: RE: Something Is Wrong With The Amazon Update

 

Hi Arnold, 

 

I am experiencing the same problems that you have described. I am so sorry that 
I updated the app. I understand unintended consequences sometimes happen when 
apps are being updated. But not my shopping apps! 

 

Take care, 

 

Lynda 

 

From: viphone@googlegroups.com mailto:viphone@googlegroups.com  
[mailto:viphone@googlegroups.com] On Behalf Of Arnold Schmidt
Sent: Tuesday, March 17, 2015 6:26 PM
To: viphone@googlegroups.com mailto:viphone@googlegroups.com 
Subject: Something Is Wrong With The Amazon Update

 

I hope this is just on my iphone 5, running 8.2.  After updating the Amazon 
app, when I search for something, I can no longer swipe  to read my results.  
Neither can I use explore by touch to read them.  When I first launch the app, 
I can read the main screen, access the links,and can add to my cart.  So far, 
the problem only is after I search for something. I have only had this app 
update for an hour or two, so other problems may turn up.  I had to use Amazon 
via Safari to complete my search.  Is anybody else having problems?  I hope 
not. Thanks in advance for any opinions.

 

Arnold Schmidt

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For more

Re: Something Is Wrong With The Amazon Update

2015-03-18 Thread Penny Reeder
I hope they really are investigating, and that they will do whatever
it takes to restore the great accessibility of their former app. A
couple of weeks before the December holidays, they completely
re-designed their amazon.com/access web site, they broke it, many
people called to complain and express their concern. Thgese people
were told the same thing you were, but the /access page is still more
difficult to use than their regular online page, and I can't figure
out how to send items to addresses that are different from mine on
either web site! It's fine to tell us that they are investigating, or
that they're working on it, but it is action that will convince us
they really care.
Penny

On 3/18/15, Rick Alfaro rick.alf...@gmail.com wrote:
 I also contacted them at accessibility-feedb...@amazon.com
 mailto:accessibility-feedb...@amazon.com  and actually got back a personal
 response thanking me for my feedback and I was told they are definitely
 investigating.







 Best regards,



 Rick Alfaro



 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of Cristóbal
 Sent: Wednesday, March 18, 2015 12:36 PM
 To: viphone@googlegroups.com
 Subject: RE: Something Is Wrong With The Amazon Update



 I've actually received a personalized response to one of my buggy Voiceover
 app emails in the past, so yes, it is important to let them know what's
 going on.



 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
 Of David Cleveland
 Sent: Wednesday, March 18, 2015 9:22 AM
 To: viphone@googlegroups.com
 Subject: Re: Something Is Wrong With The Amazon Update



 I contacted Amazon support last night and got an automated reply. They claim
 to read all the comments but cannot give Personal replies. I would encourage
 everyone who uses the Amazon app to email him.

 Sent from my iPhone


 On Mar 18, 2015, at 9:02 AM, Alan Lemly wale...@gmail.com
 mailto:wale...@gmail.com  wrote:

 I deleted the current version of the Amazon app and reinstalled the previous
 version from my computer's backup folder and everything is working fine
 again.



 Alan Lemly


 Sent from my iPhone


 On Mar 18, 2015, at 2:44 AM, Arnold Schmidt arno...@mindspring.com
 mailto:arno...@mindspring.com  wrote:

 Amazon definitely is useable with Safari, including adding to cart, and
 purchasing,  although it is not as convenient as the app.  I still have the
 previous app on my hard drive, so I very well may go back to it until they
 fix this new one.



 Arnold Schmidt

 - Original Message -

 From: Lynda Ingraham mailto:lynda.ingra...@gmail.com

 To: viphone@googlegroups.com mailto:viphone@googlegroups.com

 Sent: Tuesday, March 17, 2015 8:28 PM

 Subject: RE: Something Is Wrong With The Amazon Update



 Hi Arnold,



 I am experiencing the same problems that you have described. I am so sorry
 that I updated the app. I understand unintended consequences sometimes
 happen when apps are being updated. But not my shopping apps!



 Take care,



 Lynda



 From: viphone@googlegroups.com mailto:viphone@googlegroups.com
 [mailto:viphone@googlegroups.com] On Behalf Of Arnold Schmidt
 Sent: Tuesday, March 17, 2015 6:26 PM
 To: viphone@googlegroups.com mailto:viphone@googlegroups.com
 Subject: Something Is Wrong With The Amazon Update



 I hope this is just on my iphone 5, running 8.2.  After updating the
 Amazon app, when I search for something, I can no longer swipe  to read my
 results.  Neither can I use explore by touch to read them.  When I first
 launch the app, I can read the main screen, access the links,and can add to
 my cart.  So far, the problem only is after I search for something. I have
 only had this app update for an hour or two, so other problems may turn up.
 I had to use Amazon via Safari to complete my search.  Is anybody else
 having problems?  I hope not. Thanks in advance for any opinions.



 Arnold Schmidt

 --
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RE: Something Is Wrong With The Amazon Update

2015-03-17 Thread Cristóbal
Let’s not be overdramatic either. Maybe sometimes things just accidentally get 
broken or overlooked for reason’s X, Y or Z. Let the app developer know that 
there are issues with the latest update and see from there.

The Uber app with its most recent update finally got fixed for example. 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Merv Keck
Sent: Tuesday, March 17, 2015 6:47 PM
To: viphone@googlegroups.com
Subject: RE: Something Is Wrong With The Amazon Update

 

Best Buy has lost a good deal of accessibility with its last update as well as 
amazon. It seems like accessibility is not a priority in this day and age as of 
yet.

 

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RE: Something Is Wrong With The Amazon Update

2015-03-17 Thread Merv Keck
Best Buy has lost a good deal of accessibility with its last update as well
as amazon. It seems like accessibility is not a priority in this day and age
as of yet.

 

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RE: Something Is Wrong With The Amazon Update

2015-03-17 Thread Merv Keck
It is also crashing when you attempt to change the view from grid view. This
update is a definite failure.

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RE: Something Is Wrong With The Amazon Update

2015-03-17 Thread Alan Lemly
Arnold,

 

I'm getting the same issue and I also updated my Amazon app earlier today.

 

What I'm seeing is a list of the search results with a photo of each item in
the list at the left edge of the screen. Placing focus on this photo results
in a VoiceOver click sound but nothing is spoken. There is text to the right
of each photo with a short title of the item which VO does speak and which
can be double tapped to drill down to a more detailed screen.

 

I guess we need to write Amazon about this accessibility shortcoming and
thanks for bringing it to our attention.

 

Alan Lemly

 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Arnold Schmidt
Sent: Tuesday, March 17, 2015 5:26 PM
To: viphone@googlegroups.com
Subject: Something Is Wrong With The Amazon Update

 

I hope this is just on my iphone 5, running 8.2.  After updating the
Amazon app, when I search for something, I can no longer swipe  to read my
results.  Neither can I use explore by touch to read them.  When I first
launch the app, I can read the main screen, access the links,and can add to
my cart.  So far, the problem only is after I search for something. I have
only had this app update for an hour or two, so other problems may turn up.
I had to use Amazon via Safari to complete my search.  Is anybody else
having problems?  I hope not. Thanks in advance for any opinions.

 

Arnold Schmidt

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RE: Something Is Wrong With The Amazon Update

2015-03-17 Thread Lynda Ingraham
Hi Arnold, 

 

I am experiencing the same problems that you have described. I am so sorry that 
I updated the app. I understand unintended consequences sometimes happen when 
apps are being updated. But not my shopping apps! 

 

Take care, 

 

Lynda 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Arnold Schmidt
Sent: Tuesday, March 17, 2015 6:26 PM
To: viphone@googlegroups.com
Subject: Something Is Wrong With The Amazon Update

 

I hope this is just on my iphone 5, running 8.2.  After updating the Amazon 
app, when I search for something, I can no longer swipe  to read my results.  
Neither can I use explore by touch to read them.  When I first launch the app, 
I can read the main screen, access the links,and can add to my cart.  So far, 
the problem only is after I search for something. I have only had this app 
update for an hour or two, so other problems may turn up.  I had to use Amazon 
via Safari to complete my search.  Is anybody else having problems?  I hope 
not. Thanks in advance for any opinions.

 

Arnold Schmidt

-- 
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Re: Something Is Wrong With The Amazon Update

2015-03-17 Thread Hope Paulos
Hello Arnold. No, this is not just you… Or your phone… I cannot seem to swipe 
right to get my search results either… Since I use Amazon on a regular basis, I 
really hope they fix  it  soon!

Hope Paulos

 On Mar 17, 2015, at 6:26 PM, Arnold Schmidt arno...@mindspring.com wrote:
 
 I hope this is just on my iphone 5, running 8.2.  After updating the 
 Amazon app, when I search for something, I can no longer swipe  to read my 
 results.  Neither can I use explore by touch to read them.  When I first 
 launch the app, I can read the main screen, access the links,and can add to 
 my cart.  So far, the problem only is after I search for something. I have 
 only had this app update for an hour or two, so other problems may turn up.  
 I had to use Amazon via Safari to complete my search.  Is anybody else having 
 problems?  I hope not. Thanks in advance for any opinions.
  
 Arnold Schmidt
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