Re: [VoiceOps] Misrouting 911 Calls?

2022-01-08 Thread Mary Lou Carey
You shouldn't have needed a number for each extension. You can just associate each extension with a dedicated TN for that particular building. Any call that comes from that building would be routed to the same PSAP. You'd just want to provide the main desk in each building with the physical

Re: [VoiceOps] Misrouting 911 Calls?

2022-01-08 Thread Mary Lou Carey
I was just going to say the same thing. If you give Comcast or any carrier a chance to fix it and they can't/won't/don't, then you have to escalate it above their heads. The 911 network has always operated separately from the PSTN world for a reason. That's because misroutes can result in

Re: [VoiceOps] Misrouting 911 Calls?

2022-01-08 Thread Aaron C. de Bruyn via VoiceOps
I filed a complaint with the FCC about a year ago. The FCC reached out to Comcast and Comcast reached back out to me. Their response was that we would basically have to purchase ~200 numbers (one for each extension on our system), set our outbound 911 caller ID to those numbers, and then provide