Re: [VoiceOps] STIR/SHAKEN for call centers

2020-12-02 Thread Glen Gerhard
Sounds like a good plan to me. It might help to figure out a few test call paths to verify the verstats directly. IMHO much of the S/S technology will be overshadowed by the analytics providers in terms of call presentation/blocking. That said, S/S

Re: [VoiceOps] STIR/SHAKEN for call centers

2020-12-02 Thread Paul Timmins
On 12/2/20 4:49 PM, Patrick Labbett wrote: However, it's not clear (to me) how the Attestation aspect of things will work (and if it even effects the typical customer): * Does just being a customer of the Originating Carrier give the Call Center's calls Full Attestation? That depends

[VoiceOps] STIR/SHAKEN for call centers

2020-12-02 Thread Patrick Labbett
Hello, I'm looking for guidance/feedback on the impact of STIR/SHAKEN on the call center and answering service industries. Very few are interconnected VoIP service providers themselves. Specifically, customers of these industries often desire the call center utilize their company phone number